Groupon

Initial Business Response / [redacted] (1000, 7, 2015/07/18) */ Contact Name and Title: [redacted] Manager Contact Phone: [redacted] Contact Email: [redacted] @groupon.com Hi [redacted] , Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble It looks like this has already been taken care of, but if you need any additional help, please let me know Regards, [redacted] Manager Groupon Customer Support Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/07/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) A credit was appliedI'm sorry it took so much hassle, but am glad it was resolved

Hello [redacted] Thank you for your reply, and I'm sorry again for the trouble.When you initially made the purchase, you paid $from your credit card, and the remaining amount, $34.50, was covered by Groupon BucksBecause this was the method for payment, your refund was processed back in the same form; $to your credit card and $back to your Groupon Bucks accountWe are unable to convert the Groupon Bucks portion of the refund to a credit card refund since that amount was never charged to your card for this purchaseThank you for your understanding and please let us know if you have further questions.Regards, [redacted] *ManagerGroupon Customer Support

Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Hi [redacted] I apologize for the trouble and can absolutely understand your frustrationsI had our account specialists look through our system to see if they could find any additional charges of $The only charges of $that they were able to find were two separate charges on 7/- one in your account and one in [redacted] accountThey could not find any charges of $linked to this card on 7/and suggested you reaching out to your bank which appears that you have done and which your bank has credited back to you You were issued a refund of $from Groupon on 7/for the Groupon listed in your accountSince [redacted] still hasn't contacted us regarding this matter and I would like to resolve this for you as soon as possible, I've just issued you a full refund and removed this Groupon from her accountPlease allow up to business days for this to be reflected on your statement Again, I am terribly sorry for the frustration that this has caused, but now all $charges for the [redacted] Watersports Groupon purchased on 7/have been refunded Regards, [redacted] Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: If you wouldn't mind replying to the email... I've sent I'd be happy to look into this for you immediately.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I understand the hotel did not have your reservation which resulted in Groupon seeking approval for a refund which has been issuedI'm truly sorry for the inconvenience this has causedI can totally understand your frustration.Unfortunately, any funds you paid directly to another hotel will have to be refunded by themWe do not have the ability to issue a refund for a fee that was not paid to GrouponOf course, if you have any difficulty receiving reimbursement, you can reach out to your financial institution for advice regarding your optionsThey will be able to help you through the process of getting your money back.However for the trouble you experienced I have issued you $in Groupon BucksThe credit is active now and wont expire for days.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: I have provided this information to them several times and still have received no answers As stated in the complaint my credit card information was hijacked from their website in the amount of $on 5/30/The purchase was a Groupon getaway I was told by their customer service that it was hotel reservations I contacted them by phone on the very day the fraud occurred I have subsequently contacted them through [redacted] where I was also requested to send the same info, I did so to no avail The last digits of the card used is ***The only email is [redacted] @hotmail.com Since it is impossible to call them I would be happy if someone from their firm would call me at [redacted] Sincerely, [redacted] ***

IHave purchased tickets that apparently were not even available they took my money and now are not wanting to allow my bank to process the money back into my accountadvertising and horrible customer serviceI had them on the phone with my bank and they even told my bank they cant release the fundsThey took theMoney knowing they didnt have the product

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: It looks like your requested refund has already been processed to your original mode of paymentI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hi [redacted] Sorry again for any confusion this may have caused.It looks like [redacted] was able to process this refund on Monday after you sent in those photos, but if you have any other questions let me know!Best, [redacted] **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com(Ticket [redacted] )Regarding your complaint: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understandingRegards, [redacted] **SupervisorGroupon Customer [redacted]

Complaint: 11005185 I am rejecting this response because: no solution was provided. I was told a representative would contact me, but no one has reached out. I am continuously disappointed by Groupon's customer service. Sincerely, Suzanne [redacted]

Complaint: [redacted] I am rejecting this response because:I have made three additional efforts to contact [redacted] by email AND phoneAt the same time I called Groupon because I wanted my efforts documented in their recordsEach time they told me that they had no problem contacting [redacted] and I should try again because they told [redacted] I was going to callI am going to try to forward a copy of my emails and their responsesI also asked for a conference call among the three of us and Groupon rejected the ideaHow do I do this Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Sorry for any trouble! I can confirm that your refund processed successfully on 01/01/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to your original form of payment, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Hi ***,I’m sorry for the trouble you’re having with this purchase!This Groupon Stores item is sold by a third-party merchantIn the case of any missing products, you should reach out to the merchant directlyHowever as a one-time exception in this caseI've just canceled this order and issued a refund of in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at [redacted] .While we're happy to make an exception for you today, please keep in mind that we will not be able to issue additional refunds of this nature in the futureOf course, if you ever run into difficulty redeeming your Groupon, please don't hesitate to contact usIf you have any further questions, please let me knowRegards, [redacted] **ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.comI responded to you a moment ago via email from [redacted] I have notified a Merchant Support specialist who is reviewing your request.Please stay tuned for an update via email[redacted] *Manager Groupon Customer Support

Complaint: [redacted] I am rejecting this response because:The response is dodgy and disingenuousGroupon regularly exaggerates the value of dealsMy original complaint linked to a number of instances of such conduct documented by other customersIn my own experience, I have seen this behavior occur with [redacted] Protein (listed as having an original price of $100, apparently marked down to $35; real market price is $howeverThere is no deal.) The same thing happened when I ordered a kitty condoThe condo was listed as having a market price of $marked down to $However a simple google search reveals that the price is actually $without a dealThis is blatant overchargingI do not accept your response Sincerely, [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I understand you’ve selected the wrong option when purchasing this Groupon.I’ve reviewed your request for a refund, but unfortunately, this Groupon is non-refundablePlease be aware that due to our return policy, we can only offer refunds within three days of purchase for Local dealsIf you have any additional questions regarding our policy, you can find more information by heading to our website and viewing the links that I've provided below:https://www.groupon.com/groupon-promisehttps://www.groupon.com/pages/terms...⇄ as a one time exception, I can offer you our Trade In optionYou can exchange your Groupon, and you can purchase a brand new one.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because it does not address the concerns that I've listed. I keep getting the same canned response to my concerns that I've listed. Clearly Groupon can see that the vouchers on their site were never opened. They have a way to validate this as a disclaimer appears asking if you're sure and alerting the customer that once vouchers are used, etc. I did not purchase tickets to the event I received vouchers for. No one has addressed why I would receive tickets for an event that I didn't click on nor purchase. I've shared concerns about a glitch on their end and there is no technical proof provided that they've researched this issue. I understand purchases are nonrefundable. . However, I didn't purchase the vouchers that the website generated. I am asking Groupon to refund the purchase price considering the experience that I've shared over and over and over again. That would be the right action to take for a customer that received an item that they didn't purchase. I am looking for Groupon to provide a response and also to refund the money they now have and the purchase that I clicked on that provided me other tickets to the same venue, but for a different act. Please no more responses about this purchase being nonrefundable and gifting this purchase to someone else. ( the event is past due) What an insult. Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: not receiving a refund for your [redacted] Massage Groupon.I’ve issued a full refundI'm very sorry for the trouble, and issued $to your Groupon account for the troubleI've emailed you directly via ticket [redacted] If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi [redacted] Thanks for your emailIt looks like the above mentioned issue has already been taken care of by one of our Manager [redacted] in her previous email to youAs mentioned there, your account now has a bucks balance of $It also looks like you have received sufficient clarity on your attempted purchase of "sweet sweat order" details but if you need any additional help, please let me know I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support