Groupon

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] Regarding your complaint:I'm sorry for any troubleAs per your request, I've gone ahead and issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer SupportTell us why here

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm very sorry for any trouble you have hadI realize how frustrating a situation like this can bePlease know that we appreciate you bringing this issue to our attention—we'll use your feedback to evaluate the kinds of deals we offer and the businesses we work with in the futureWe're always happy to help facilitate redemption for our customersWe want to do everything in our power to resolve this issue for you, so I'd be happy to reach out to the business on your behalf once more to get this straightened out.However, since you prefer not to wait for a resolution, I understand and I've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statementI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.comI apologize for any confusion or misunderstanding of the deal page informationThe deal page where this order was originally purchased, https://www.groupon.com/deals/ga-pacific-holidays-dubai-maldives-3, contained an "Optional Tours & Upgrades" sectionThis section cited optional tours offered directly through the tour operator and cited the upgrade which was offered as an ato the bundle purchased through GrouponThe optional tours were not part of any add-ons through Groupons and merely cited to inform customers of optional tours they could obtain from the tour operatorThe upgrade offered as an awas only for the Upgrade to an over-water villa in MaldivesThe optional tours and the upgrade were not considered whole add-onOn the drop down menu where customers selected the deal option desired, there was the option to select this trip with or without the upgrade; there was no option to choose any of the optional tours since they were not being offered through Groupon directlyAs such the deal option that you purchased only included the upgrade: Option 40: New York (JFK): Depart on 5/7, 5/14, or 5/21/with upgradeI see that a previous representative did relay misinformation on Groupon's end; to help make up for the confusion and misinformation, I've issued $in Groupon Bucks to your Groupon accountThis credit is available for you to use immediately and will expire in daysAny Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygrouponsFor security purposes, we are unable to modify/address anyone else's account without their direct consentPlease have the alternate purchaser cited in your Revdex.com complaint, log in using the email address associated with their Groupon at www.groupon.com/supportThey can send a request with the subject line "ATTN Heather H"; once their contact is brought to my attention, I can address accordinglyI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, [redacted] Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint about Two Movie Tickets and a $ Restaurant.com [redacted] CardI am showing via your zip code that there are participating restaurants within miles and participating restaurants within milesSo, we are unable to issue a refund for this final sale deal.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer SupportTell us why here

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint about your Groupon Goods purchase that has yet to arriveThis item has a day shipping window, and we haven't reached that time frame yet.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from s [redacted] .Regarding your complaint: My apologies for all the trouble you have experienced We're always working to make sure every experience with Groupon is unique, fun, and a great valueI sincerely apologize that we haven't delivered in this caseTo make this right, we’re issuing you $in Groupon BucksThis credit is available for you to use immediately and will expire in daysAny Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.Thank you for your understanding.Regards, [redacted] *.ManagerGroupon Customer Support

Contact Name and Title: manager Contact Phone: (888) [redacted] Contact Email: [redacted] @groupon.com I'm really sorry for the troubleHowever, I'm not able to issue a refund for your expired vouchers All the businesses we feature understand that the purchase value of your Groupon never expires Of course, if you have difficulty using this, I'll be more than happy to assist you further Thanks for your understandingPlease let me know if I can help you with any other Groupons

Hi [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your underst***ng.Regards, [redacted] WManager Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Sorry for any trouble! I can confirm that your refund processed successfully on 06/13/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.If your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and I hope this clears everything upPlease let me know if you have any other questions.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com via Ticket [redacted] Regarding your complaint: I'm sorry to hear you were not able to use your Groupon for [redacted] Pearl Harbor Tours as you originally intendedI've reviewed your order and would like to offer you a Trade In.You can exchange your voucher any time for an equal value of Groupon BucksThe Groupon Bucks you receive from this Trade In are eligible toward the purchase of any Local deal on GrouponI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Complaint: [redacted] I am rejecting this response because:While I thank you for refunding me the canvas prints, I still do not have the other groupon creditsWhile I know they are expired, I believe that I retain the face value of the coupon to be used with the vendor or something of that nature, and I would like to have that credit.Also, yes you promised me that you could reactivate my account but I have no idea how to do so or how to reach you (save that I did get a response here to this complain) When I wrote back asking you to reactivate many weeks ago, I received no response over these many weeksGroupon customer service is nearly impossible to reach - impossible apparently by phone or any other means of communication, and nearly impossible to reach by emailMy experience is that Groupon appears to disregard email communication routinely and only rarely has customer service acknowledged or responded to the occasional request I have had reason to make over the yearsAgain, my request of many weeks ago to reactivate my account was disregarded.I do sincerely thank you for responding here nowIf you can remedy these other issues, we can call the case closed and I will simply chalk all of my time and trouble up to experience I will open a new account under te.le[redacted] @gmail.com; you can let me know there, or here at Revdex.com, how you will reactivate my account and let me know if that restores my face value credit with the vendors involved.Thank you I appreciate your help! [redacted] Sincerely, [redacted]

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I have refunded this order.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: 11183714 I am rejecting this response because of following:1. My previous purchase which was declined, was not re-instated, rather a new order was created because of which I lost the $0 discount for applying [redacted] 10 coupon code. Hence now they purchased but charged me $10 more.2. Groupon did not explain as why my purchases are being cancelled out3. For the inconveniences, which was too frustrating, I was offered only pity $10 where as its very discouraging to shop at Groupon when we are being declined txn with no valid reasons, and at the same time, Groupon staff are able to make the purchase. This results in wastage of my valuable time and 4. No one contacted me. I would suggest to keep this open till my issues are resolved and satisfactorily closed. Sincerely, Kiran [redacted]

Hey Cindy,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding the location purchased for this event, it looks like Hialeah, FL was the only location purchasable for this deal, so it's possible you had accidentally navigated to the wrong purchase page when searching deals.According to the Fine Print for this deal it is only refundable on the day of the purchaseHowever, I can see that one of the emails you sent to us the day of the purchase requested a refund, ticket # [redacted] Because you made this request within that time frame we're able to accommodate your request and process a refund for this purchase.I just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.I apologize for any trouble this has causedPlease feel free to let us know if there's anything else we can do.Regards, [redacted] **ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Hi [redacted] Thanks for reaching out to us through Revdex.com I have reviewed your correspondence with our representative and I apologize for any confusion.I am very sorry for the delay in providing a resolution to your issueI would like to confirm that we will be issuing a refund of $towards the credit card originally used for purchase.Please feel free to ask, if you have any other concerns.Regards, ***ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:The email you sent did not provide an acceptable response regarding our issue$Groupon credit is in no way adequate compensation in reliance and equity Your employee's negligent handling of our reservation caused us to have to spend $1,200+ extra for our tripIf it wasn't for your advertising that we still had a reservation, we never would have flown to a foreign country and been in the predicament of having to find last minute alternate reservations Sincerely, [redacted] ***

Complaint: I am rejecting this response because: all they said was that they would look at it How does that help - they've been looking at it and send me form emails for days Sincerely, Ann Burgess

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meI am saddened that [redacted] Resort did not issue and refund and Groupon had to out of their own cost I am happy things worked outThank you for your assistance Sincerely, [redacted]