Groupon

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , but am awaiting a resolution from the merchant Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: A full refund of $was issued on 4/19/in the form of Groupon BucksThose Groupon Bucks were then used on subsequent purchasesAs you have used those funds on later Groupons, we are unable to refund your original form of paymentHowever, I must reiterate, that $spent for this Groupon was refunded internally and since depleted.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: A refund for the amount of $has been issued back to your original form of payment on 4/5/16.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaintI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understandingRegards, [redacted] **ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11027607, and find that this resolution is satisfactory to meI have been issued a refund Sincerely, Rebecca [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com via Ticket [redacted] .If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **SupervisorGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint about The New Yorker Hotel, A [redacted] Hotel GrouponI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer SupportThank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint about The New Yorker Hotel, A [redacted] Hotel GrouponI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer SupportThank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint about The New Yorker Hotel, A [redacted] Hotel GrouponI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer SupportThank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint about The New Yorker Hotel, A [redacted] Hotel GrouponI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer SupportThank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint about The New Yorker Hotel, A [redacted] Hotel GrouponI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer SupportThank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint about The New Yorker Hotel, A [redacted] Hotel GrouponI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your refund requests that were purchased by mistake:I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I apologize for the trouble you have experienced trying to redeem your [redacted] Spa Groupon.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and I responded to you a moment ago via email from [redacted] .Regarding your complaint: We were unable to find your Groupon account using the information provided.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello S,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I'm so sorry for any frustration! We sent an email on 8/4/to all customers who purchased this GrouponI've copied the original email below in case you are unable to locate it:We have some bad news: Hideaway Golf Center has closedWe know—we're disappointed tooIf you haven't had an opportunity to redeem your Groupon, we want to get your money back to you as soon as possible.If you haven't viewed your Groupon voucher yet, here's how to get a refund: • Go to www.groupon.com/mygroupons and sign into your Groupon account from a computer.• Click "Claim Refund."You can choose a refund to the form of payment you originally used, or to your Groupon account so you can use that money toward future purchasesRemember to use a computer because you won't be able to claim your refund from the mobile website or app.If you're unable to claim a refund by following these instructions, you might have already viewed your Groupon but not redeemed itIf that's the case, please contact us atwww.groupon.com/support and we'll help you outThe sooner we hear from you, the better we can assist.We really appreciate your understanding and apologize for any inconvenience this may causeIf you have any questions about this, please feel free to let us know.Regards,Groupon Customer SupportThank you for reaching out to us! At this time, I want to confirm your refund processed successfully on 8/7/to the card ending in ***It should appear on your statement as a refund from Groupon, Inc.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Again, I apologize for any frustration or confusion this may have causedPlease don’t hesitate to let me know if there’s anything else I can do.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com, Ticket [redacted] for reference.If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **SupervisorGroupon Customer [redacted]

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] .In ticket # [redacted] , it was stated:"We were recently notified by your financial institution that a dispute had been issued against a purchases you madeWe recommend reaching back out to your financial institution directly to discuss a resolution.As previously noted, the decision to deactivate your account cannot be appealedYou are still welcome to redeem your Groupon with the merchant or gift it to a friend if you're unable to use it yourselfIf you need any remaining vouchers on your account, we can reactivate your account temporarily for hours so you may access your vouchers to print or gift."To clarify: any credits on the account at the time of deactivation will not be replenishedJust as with the decision to deactivate your account, this cannot be appealed.Regarding the vouchers you were unable to receive: I have temporarily reactivated your Groupon account so you may log in and download these vouchersNo new purchases will be permitted on the accountI've also sent you a password reset link in the event you have any trouble logging into the Groupon site.You can find any unused vouchers under "My Groupons" at the top right corner of the sitePlease download these vouchers and feel free to use them with the merchants in questions.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com via Ticket [redacted] .Regarding your complaint: It looks like a full refund of $was issued back to your original form of payment on June 8, and one of our representatives, [redacted] reached out to you via emailI apologize again for the trouble, and if you have any additional questions, please reply to my direct email.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com via Ticket # [redacted] Regarding your complaint: I'm so sorry for the confusion about the payment options for this deal I'm happy to cancel the transaction and refund the $that was charged to your credit card, but unfortunately this specific deal cannot be purchased using Groupon BucksAs I mentioned, I've also sent a directly email to youPlease reply to me there and let me know how you'd like to proceed.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/09/25) */ Hi [redacted] Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for all of the trouble you've experienced It looks like [redacted] has provided you with return labels to return this item for a full refundUnfortunately, we're not able to offer a replacement for this item I apologize again for any inconvenience this has caused, and thank you for your understanding Regards, [redacted] Manager Groupon Customer Support

Complaint: [redacted] I am rejecting this response because: I have not received a response from GrouponI sent them a picture as requested last Tuesday and have not heard anything I want a full refund Sincerely, [redacted]

Hello Dalana,Thank you for reaching out to us through the Revdex.comI responded to you a moment ago via email from [email protected] your complaint, I wasn't able to find your purchase using this email addressCould you have used a different account associated with another email address to make the purchase?I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Brette *ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint in regards to the emails and advertisements that you have received, I am not showing that we received any communication from youI apologize for the inconvenience that this has caused you and we have unsubscribed you from our email listWhere you should not be receiving our emails going forward.Please allow up to two business days for this to be updated.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I'm very sorry for your recent experience with us! While the previous Groupon customer representative you chatted with was behaving consistently with our policy, I still understand that this was a frustrating situation.I have gone ahead and have processed a full refund of your Water Filters order back to the original form of paymentYou should see those funds back in your account in no later than business days I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support