Groupon

Hi [redacted] I have reviewed your correspondence with our representative and I apologize for any confusion.I've just issued you a full refund of $to your original form of paymentPlease allow up to business days for this to be reflected on your statement.While I'm happy to make an exception for you in this case, please keep in mind that we will not be able to issue any more additional refunds of this nature in the futureBut again, I understand your situation and I'm glad I could help out this time.Thanks again for using GrouponPlease let me know if there is anything else I can do for youRegards, [redacted] **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I apologize for the troubleIt appears as though this issue was actually already resolved and your order was refunded to Groupon Bucks on 6/1/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Groupon Bucks are available immediately in your accountThere's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.comThey apply automatically to purchases on our site until they run outYou can see your current balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.I hope this clears everything up! If you have any other questions, please let me knowOtherwise, enjoy your Bucks!I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I have reviewed your issue.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I'm going to loop in a Getaways specialist to review your case for further consideration.Please stay tuned for an update via email.Thank you for your understanding.Regards,***ManagerGroupon Customer [redacted] Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is a qualified acceptable resolution to me.Qualification to my acceptance (because I feel it's important to speak my mind on this situation): It's a totally lame response meant to deflect responsibility and it's only done to make their record look goodI received another email response from Groupon saying if I had not gone to Revdex.com they would have been happy to help me directlyHowever, I already exhausted all of the avenues within Groupon and received only a flat out decline of doing anything to assist me based on it being beyond their three day limitAdditionally, had they truly read the communications, they would have understood the extenuating circumstancesLastly, giving someone hours to use a credit is ridiculousIf they were responding in good business form, it would be done in a more gratuitous mannerPlus, they sent the credit at 3AM, starting the clock ticking in the middle of the nightI am still happy to spread the bad review about Groupon and they've done nothing to serve their cause by only doing the minimal amount based on pressure to keep a clean record Sincerely, [redacted]

Hi Bob,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent complaint, your previous post, and all internal Groupon correspondence.I see that we have already issued you refund of $which you paid for this Groupon orderUnfortunately, we won't be able to issue you additional credit above the amount that you paid for this GrouponI am sorry for any inconvenience caused.Thank you for your understanding.Regards, [redacted] Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Sorry for the trouble! I've found the purchases for the Wallypark Airport Parking, but it's not in the account associated with this email addressIt looks like you have two accounts created with different email addressesThis purchase is in your account associated with [redacted] @stu.rartianval.eduYou contacted us on 1/7/and we sent you a password resent link to that address.I am happy to help you gain access to the account you needJust reply and let me know which account you need a password reset link to [redacted] @icloud.com or [redacted] @stu.rartianval.edu.If you would like to speak with one of our agents over the phone, please visit our [redacted] page with the following link, https://www.groupon.com/customer_ [redacted] , to request a call back during phone hours of Monday-Friday 8am to 5:30pm CST.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: I have not received any messages from [redacted] What is the email you are using? Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: [redacted] I appreciate the response, but it is still not acceptable In my correspondence, you'll see that I reached out to your team IMMEDIATELY after purchase asking for assistance in making the appropriate modifications, before the charge was even fully processed against my credit card, to resolve Can you not see why it is neither fair nor reasonable that you say you are unable to refund because it is, now--after weeks of my reaching out and begging for assistance, too late?If any member of your team would have been willing to offer me a credit in a reasonable amount of time--without having to follow up, beg, file a formal Revdex.com and Attorney State General Complaint--it may have been a reasonable solution; unfortunately, however, this was not the case As a result of the actions (and inaction) of your team and the decisions made, it is clear that Groupon is not a business that I can trust to honor any agreements I make for payment nor to make an issue right if one arises, and is one that I cannot comfortably do business with in the future I have shared this reasonable perspective with your team multiple times before and again with you now in the context of why a credit has no value to me I understand how payment processing works; Groupon has every capability of issuing this refund, they are simply refusing.Finally, the same team member- [redacted] --to whom this issue was escalated previously and who vowed to help with this and any questions regarding other Groupon purchases has repeatedly ignored, over weeks, my requests to cancel and refund the other unused Groupon voucher on my account It had been recently purchased at the time of the request yet I fear I will now be told, again, that too much time has passed to do anything about it because your team failed to act.Until the issue of fraudulently charging an amount I did not approve is resolved with a refund (not credit) and I receive a response to my repeated requests for Groupon to assist in cancelling a different purchase that is not impacted by the amount of time that has passed since reaching out, this matter is not resolved You are a huge company with millions of customers--if you are mistreating me this way, there is good reason to believe I am not the only one and I will therefore continue to pursue this with the Revdex.com, IL State Attorney General, media, and the identification of others who may have experienced similar treatment in consideration of a class action suit I have no desire to spend my time doing any of these things; again, I beg of you to just do the right thing and refund me the amount I did not agree to pay Groupon when I authorized the billing of my credit card and, now, address my repeated requests to be allieved of the liability of the unused voucher on my account.***

Hi Christiana,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understandingRegards, Lauren *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: the response I got from Mr [redacted] is full of incorrect events and disrespectful languageMy complain was about my experience purchasing a deal for [redacted] BBQ, Not [redacted] CruiseBoth transactions had the same bad experience, but the later was worst due to the Support Reps whom I chatted withMr [redacted] in his email said the bank received a dispute against the [redacted] Cruise's transaction which did not happen in the first place due to Groupon error.Also Mr [redacted] was disrespectful in his email by threatening me that any other dispute like this one will result in permanently deactivating my accountThis made very confident that the Customer support department at Groupon no nothing about how to treat customers Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It looks like this has already been taken care of, but if you need any additional help, please let me know.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: we unfortunately don't have any orders placed under the email address you reported this issue withIn general though, if you're having issues with a [redacted] gift card they should be able to help answer your questions at [redacted] .I’ve reached out to you regarding your issue through a direct email to try and help find what account this might have been purchased onPlease reply back to me there so we can help you best.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm looking into your issue today and I'll update you via email with my progress.Thank you for your understandingRegards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: I have Groupon credit that I have not received $worth and all of my Groupons aren't there I am missing some that were purchased Sincerely, [redacted] ***

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Unfortunately, it does not appear that the purchase you mentioned is associated with the email address you provided, [redacted] , nor with the billing information you provided.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Initial Business Response / [redacted] (1000, 7, 2015/07/03) */ Contact Name and Title: [redacted] Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @groupon.com Hi [redacted] , Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble I am truly sorry to hear about the experience you had redeeming this GrouponWe're always working to make sure every deal is unique, fun, and a great valueI sincerely apologize that we haven't delivered in this case To help make up for the trouble, I just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement I hope this helps to right the situationWe love having you as a customer and want you to continue to love using GrouponYour feedback is appreciated and will help us to determine the types of deals we run in the futureWe also address these kinds of issues with the business directly to ensure they don't happen again Unfortunately, any funds you paid directly to this merchant or incurred due to their services will have to be refunded by themWe do not have the ability to issue a refund for a fee that was not paid to GrouponOf course, if you have any difficulty receiving reimbursement, you can reach out to your financial institution for advice regarding your optionsThey will be able to help you through the process of getting your money back Again, I sincerely apologize for any trouble this has causedThank you for your understanding Regards, [redacted] M Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket# [redacted] .In ticket [redacted] , it was stated:"Hi [redacted] Thank you for writing back to us.I've just issued a $refund in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.Thanks so much for using Groupon and please let me know if I can do anything else for you.Regards, [redacted] *ManagerGroupon Customer Support"Regarding your rejection: As this credit was flatly issued, we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support