Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.comRegarding your [redacted] Massage Center voucher order made on 09/21/2017: We only offer refunds within three days of purchase for Local deals due to our return policyAfter three days from purchase, Local deals are final sale and can only be refunded if the business is unable to provide the services offered in the dealBased on the information you've related in your complaint, your order is eligible to be refunded since the merchant was reported as unresponsive and not able to provide the services to youThe first contact we received from you citing issues with the business was on 11/24/17, via customer [redacted] ticket [redacted] Since it as relayed at that time that you were having trouble reaching the business and no longer interested in using the voucher, the refund request was approved and sent along to our Account Specialist Team to process your refundThis was halted however when we were notified that you initiated a dispute for the order that was to be refunded by GrouponOnce a dispute is filed we normally recommend reaching back out to your financial institution directly, instead of working with us, to discuss a resolution and would advise to let that process run its coursePlease keep in mind for future reference, that once a dispute is filed Groupon will no longer be able to assist with any refund discussion for the order in question at that timeInitiating charge-backs for non-fraudulent purchases in your account may result in the account being deactivated in accordance with our terms of serviceOur Customer [redacted] department is always here to help you redeem your Groupons, and we like to try resolving any issues you may have before including anyone else in the processIf ever you're having any difficulty like this again and would like us to reach out to a business on your behalf, please feel free to ask us first before involving a third partyWe're always here to helpSince the dispute process has since been settled and the funds were awarded back to Groupon, we can proceed again according to our policies and proceduresI've just removed this Groupon from your account and issued a full refund to your original method of paymentPlease allow up to business days for this to appear on your statement in the amount of $I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, [redacted] Manager Groupon Customer [redacted]

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] groupon.com.Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.I'm happy to help, but I'll need some more details firstIf you could you please provide as much of the following information as possible, I can certainly look into this for you.(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find your purchase and look into this issueTo expedite this process in the future, it's helpful if you include specific purchase details in your initial request.Thanks for your patience! I look forward to helping you further.Regards,***ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: This appears to be resolved and refunded already.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: Groupon did not respond to me via email from [redacted] , so how can a Groupon Getaways specialist review my case for further consideration?Sincerely, [redacted] ***

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support”

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I apologize for any confusion with your requestI was unable to find such deal which you are referring to under your account with the email address " [redacted] @gmail.com"I'm happy to help, but I'll need some more details firstIf you could you please provide as much of the following information as possible, I can certainly look into this for you.(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find your purchase and look into this issueTo expedite this process in the future, it's helpful if you include specific purchase details in your initial request.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] Regarding your complaint: I'm very sorry for the troubleIt looks like there was an error that prevented your order from processing successfullyUnfortunately, this deal is no longer available for purchase, so I'm not able to update your order at this pointHowever, I've issued $Groupon Bucks to your accountI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11000292, and find that this resolution is satisfactory to me Sincerely, Natalie [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: We have issued a refund of $back to your original form of payment as a one time courtesy.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Complaint: [redacted] I am rejecting this response because: the matter remains unresolved and a solution was not providedI continue to be unsatisfied with the customer service received, which is frustrating but not surprising based on my experience with this company Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I would first like to apologize for the inconvenience this purchase has caused youI do see that a refund was to be processed and was not, for that I do apologizeI have since refunded you in full $back to your [redacted] Please allow 7-business days for this to be reflected in your accountI've also added $in Groupon Bucks for the trouble.Please note that we are escalating this ticket as to get your refund processed as soon as possible.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your refund request for order numbers [redacted] [redacted] I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: We recognized this as an unauthorized purchase on your account and refunded you in full.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] I responded to you a moment ago via email from [email protected] ticket [redacted] , it is stated:"On the original screen where you made this purchase, http://www.groupon.com/deals/gl-matchbox-twenty-counting-crows-31, we included a full description of the dealThe terms and conditions of the offer as well as anything you should know before making your purchase will always be included on this page.In this case, the description included the following:"Early Discount - 09/17/at 6:p.m.: One G-Pass Ticket, General Admission Lawn"I'm very sorry you missed the showUnfortunately, Groupons for ticketed events are only refundable on the day of purchaseThis information is available in the Fine Print of your Groupon and in the GrouponLive FAQ: www.groupon.com/pages/grouponlive-and-ticketed-events-faq#13If there's any ever confusion about specifics regarding a deal, whether that includes the description of the deal, pricing, location of the event or when your voucher expires, you can always feel free to contact us for assistanceYou can also view more details about the order in question, whether it's a Live, Local, or Getaways deal by going to the "Order Details" section once selecting the order either in the Groupon app or on the web version of the site."Regarding your complaint: I absolutely understand your frustration in regards to the interface of our mobile applicationHowever, the event date is still able to be viewed from multiple locations such as the page where you viewed the deal, the order details page of your purchase, your confirmation email as well as on your tickets themselvesIn addition, the expiration date for Groupon Live events is typically after the date of the show as this voucher should not expire on the day of the event (that would render your tickets invalid upon redemption).While I can't fulfill your request, I would like to offer you a small token of our regretI've issued $in Groupon Bucks on your accountWhile I know this amount is not equal to the amount you spent on your purchase, please consider this a gesture of goodwill should you choose to use our site in the futureGroupon Bucks will apply automatically to any future purchases, and don't expire for days.While I understand that this outcome is not the one you requested, we have done our best to assist you and have provided you with the best solution available in this circumstanceWe hope to regain your trust in the future, but unfortunately, we have to consider this particular issue resolved.Thank you for your understanding.Regards, [redacted] *.ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Refund request for the defective goods item that you've returned.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm very sorry for the trouble you've experienced with your Groupon Goods purchaseUnfortunately, we're not equipped to offer exchanges or replacements at this time, but we're happy to accept returnsOur sincerest apologies for the wrong watch coming on your initial deliveryYour return for it was refunded on 1/3/You should see the refund back to your original form of payment anytime within business days of that date.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com via Ticket # [redacted] .If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **SupervisorGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: The business offered me nothing to rectify the situationI would like to express my desire for groupon to go bankrupt and disappearI will never support Groupon for as long as I live on this planetOr my childrenI will raise them never to shop on Groupon Sincerely, [redacted]

Hi [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI apologize for any frustration, and for all the back and forth.It looks like this issue has already been taken care of and we again offer apologies for the difficulty you had redeeming your Groupon for the "Four Visits of House Cleaning Up to Three Man-Hours Each" If you need any additional help, please let me know.I can confirm that your refund processed successfully on 12/08/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the original form of payment, credit card ending ***, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.I apologize for any inconvenience, and I hope this clears everything upPlease let me know if you have any other questions.Regards, [redacted] *SupervisorGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: I paid for voucher in USD, the refund should be in USD if you cannot convert inside the groupon creditThen an acceptable refund for same amount what I paid back to my credit card I don't care what my credit card company charged me thenI have contacted new paper company in Chicago about this and they will investigate about this schemeThe reporter is the one who broke the story when the class action lawsuit against you about expiring voucher Sincerely, [redacted] ***