Groupon

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] all they said they were looking in to it, I still am not getting paid

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com via Ticket # [redacted] .Regarding your complaint: I'm really sorry for the frustrating experience you hadI see based on one of your previous contacts, this issue has been resolvedA full refund was processed back to your original form of payment on January Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.As I mentioned, I've also sent a direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: My apologies for the troubleOn the deals page where you purchased your tickets, we let our customers know that tickets will be available to print hours after the deal endsThis deal ended on 6/5/2017, which means that your tickets should be available to print by the evening of 6/7/I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hi [redacted] ,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the troubleIt looks like the account was reactivated, so you should have access to it nowThe account had been deleted due to inactivity, or failing to maintain it by making any purchases within the last yearIf you happen to run into this again, feel free to reach out to us and we should be able to reactivate your accountI've added $in Groupon Bucks back to your account to use toward future purchases.This credit is available in your account immediately, does not expire, and will automatically apply to your future purchases until it runs outYou can see your Groupon Bucks ba [redacted] by clicking on your name in the top right corner of Groupon.comYour Bucks will be displayed at the top of your My Groupons page.Please enjoy and let us know if we can help you further.Regards, [redacted] H.ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Sorry for the confusionIt appears you received a promotional offer linked to a [redacted] account that was associated with an email used in violation of our Terms of UseI see that you attempted to purchase the [redacted] Laser Maze on that account when it was reactivated using Groupon Bucks issued for the codeIt seems this occurred after you successfully purchased and then cancelled the deal on your other account.Unfortunately, the account where the Bucks were applied was reactivated in error and has since been deactivatedDue to the circumstances surrounding the original closure of this account we cannot issue Groupon Bucks related to this account to another account you own.If you have any additional questions, please reply to me directly via my email (Ticket [redacted] ).Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I am very sorry for the trouble you've had attempting to schedule with this merchantWe have confirmed that this merchant is still open and honoring vouchersIn addition to their phone number listed in the redemption instructions, you can make reservations via email: [redacted] We want to make sure we're doing what we can to assist as we are unable to issue refunds beyond days of purchase unless we've confirmed a merchant is unable to honor Groupons.While we cannot provide a refund for this voucher, we are still able to take advantage of our Trade In programI’ve provided more specific instructions in my direct email to you (Ref [redacted] )If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I can completely understand your concernAs per your email, I understand that the merchant promised you a refund, but as per our policy this voucher is not eligible for the refundHowever, I can see your recent contact with my colleague [redacted] on Trade-in.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI responded to you a moment ago via email from [redacted] Regarding your complaint: I have notified a Merchant Support specialist who is reviewing your request.Please stay tuned for an update via email.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint, As previously stated to you on multiple occasions, this GLive Groupon is only refundable on the day of purchase, so we cannot honor your requestThis decision is final, and has been relayed to you multiple times via email, chat, and over the phoneI'm very sorry for any inconvenience this has caused.If you'd like the reference numbers for the conversations where this information was made clear by supervisors, they are tickets: [redacted] Your most recent contact was handled by our manager [redacted] see ticket: [redacted] We've been alerted that you have filed a dispute with your financial institution regarding this purchaseYou have every right to do soHowever, once a dispute is filed, we are prohibited from refunding or altering that order in any way.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance.Because of this dispute, there is truly nothing further we can do to assist you with this request and we consider this matter resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint, I apologize for any confusion or difficulty you've had with the deal invites for [redacted] and [redacted] Hopefully I can provide some clarity.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi ***I have also responded to you with a direct message from our Customer Support system earlier today.For the safety and security of Groupon, we often review accounts for potential risksUpon reviewing your account, we encountered a violation of our Terms of Service and closed the accountThis decision cannot be appealed[redacted] *Manager Groupon Customer Support

Complaint: [redacted] I am rejecting this response because: I did not feel it was satisfactoryI was not encouraged to maintain any kind of business contact with GrouponI was taught that when you make a mistake, you take steps to ensure that the wrong was made right, and I don't feel that anyone at Groupon wanted to do that Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] .In ticket [redacted] , it was stated:"Hi [redacted] Thank you for reaching out to us through the Revdex.com.I have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm so sorry to hear about the trouble you've had with your Groupon Goods purchase.This is never the experience we want you to have, and I certainly understand your frustrationI have located this purchase in your account associated with [redacted] @yahoo.com.To expedite this process in the future, it's helpful if you contact us using the email address associated with your Groupon account, or include it with your initial request.Sometimes customers accidentally make purchases using the Groupon mobile app on their phoneIf you have a smartphone and use our mobile app, this may be what happened.To ensure that our customers receive their products as quickly as possible, our warehouse begins processing these orders right away, which is why the cancellation window is only two hoursI see, this order has been delivered on 11/to the shipping address mentioned at the time of purchase.If you dispute the charge with your financial institution, then we have to let that process run its courseInstead of resolving the issue with us, you should work with them directly to discuss a resolution.Our Customer Support department is always here to help you redeem your Groupons, and we like to try resolving any issues you may have before including anyone else in the processIf you ever need help, please let us do what we can first.If you haven't officially filed the dispute yet, let me know and we can continue working this out.If you would prefer a refund, I've sent your prepaid mailing label in a separate emailJust click the download link in that email to access the PDF, and print it like you would any other documentOnce you've done that, place the label on your return shipment.Please allow 2-weeks (or sooner) for your return to be received and refundedWithin business days of receiving your return, we'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processedKeep in mind that it can take up to business days for the refund to appear on your statement once it's been issued.For your reference, you can return most products within days of receiving them, but keep in mind that some items are not returnable.This holiday season, purchases made between November and December 25, 2017, can be returned until January 14, 2018.Please check the deal's Fine Print for specific details about returnsFind more information on our standard return or exchange policy.If you have any questions or need any more help with this, just let me know!Thank you for your understanding.Regards,***ManagerGroupon Customer Support"Regarding your rejection: I'm very sorry for any confusionWhen an order doesn't process successfully the first time, we automatically try running your card again to get you the deal you wantedYou should have received an email right away explaining that we were continuing to attempt to process your order.However, I do understand your situation, and I see that you're a loyal Groupon customerBecause this is the first time you've contacted us about something like this, I'm happy to go ahead and take care of you todayAs an exception to our policy, your order has been refunded back to the payment method you used to make this purchase! If you paid with a credit or debit card, you'll see the refund on your statement within the next business daysYour money has been refunded, and you can do what you want with the product.It seems you're all setIf you have any other questions, please reply to me, and I'll be happy to answer themHowever, at this point, this request is considered resolved.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I see that we have processed a full refund back to your credit cardI’ve provided more specific instructions in my direct email to youFor your reference, here is the ticket ID: [redacted] If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint:For your concern with Groupon GetawaysI'm sending your information along to a customer support representative on our Getaways team, they will be in touch soon.For the concern with your goods purchase, I wasn't able to tell from your email which Groupon you're referring toIf you let me know the name of the deal that you purchased, I can certainly look into this for you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hi Jenifer,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understandingRegards, Bethany *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.comIt looks like this has already been taken care; I see that we reached out to the property and obtained approval to refund your order due to the circumstancesYou were issued a full refund, in the amount of $on 02/12/This refund should reflect on your card statement in 1-business days from the date of issuanceI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, [redacted] Manager Groupon Customer [redacted]

Complaint: [redacted] I am rejecting this response because: I just received a notice that I purchased it not a refund!!! and item is on it's way I better not have been charged again and I no longer want it from you whereas I bought it from company you were getting from Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complain, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:The Groupon won't give me money or store credit back, they just want me to go and use my other Hydrafacials from that spaAnd I won't go back there Sincerely, [redacted]