Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .I'm very sorry for all of the trouble and back and forth regarding your purchases for the Family Finder DNA Groupon vouchersI've checked your account to confirm that all orders related to this deal have been refunded to your [redacted] as of 4/8/17.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there via ticket #59018875.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Initial Business Response / [redacted] (1000, 5, 2015/10/08) */ Contact Name and Title: [redacted] Manager Contact Phone: (XXX)XXX-XXXX Contact Email: [redacted] @groupon.com Hi [redacted] , Thank you for reaching back out to us through the Revdex.com and I'm sorry for the trouble Is your complaint concerning a Groupon you purchased for Lids? If so, I wasn't able to find your purchase using this email addressCould you have used an account associated with another email address to make the purchase? I can definitely find any Groupons that you have been charged for; I'll just need a little more informationCould you please provide as much of the following information as possible? (Please be sure to provide this information above the reply line in this email) The last four digits of the credit card that was charged The date of the charge The cardholder name The city from which it was purchased The total price paid Any other email addresses you may have used Once I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issueHowever, it sounds like you may be referring to an extra charge that Lids charged you directlyif that is the case, I suggest filing a new complaint with the Revdex.com with Lids specifically as Groupon has no affiliation with Lids and will not be able to assist in a Lids specific issue I hope this helps clarify your issue! Regards, [redacted] Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I apologize for any frustration, and for all the back and forthYour refund processed successfully on 7/14/to the card ending in ***It should appear on your statement as a refund from Groupon, Inc.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Additionally, we have increased the available credit in your account to $The credit is available immediately, is valid for days and automatically will be applied to your next Groupon purchase.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.It looks like your issue was resolved as requested and your refund has already been processed on 06/30/to groupon bucksI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email [email protected]’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Amarnath VManagerGroupon Customer SupportTell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10964535, and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I sincerely apologize for the disappointing experience upon your first call to our Customer Support CenterWe understand that is not the desired outcome when contacting our Support and we'll be sure to follow up with additional training for those involved.I see where [redacted] escalated your issued last Tuesday, 4/We emailed you back on Friday, 4/15, asking for some additional information before reaching out to the merchantHowever, I see the voucher has now been marked redeemed on Thursday, 4/Were you able to redeem this voucher successfully?If not, we're still happy to help! Can you please provide a case number or some form of contact information from you and the merchant's support team? Forwarding any correspondence you may have had with the merchant’s support team will be helpfulAlong with this information, please provide your phone number, so that we can work with the merchant on your behalf.I'm sorry for the trouble you've encountered with this GrouponPlease reply to my direct email and let me know if you still need assistance redeeming or if you have any questions and I'll be happy to assist.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: As per the fine print, these tickets are final sale and non-refundableThese tickets are fully transferable and can be given away as gifts.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understandingIt looks like this has already been taken care of, but if you need any additional help, please let me know.Thanks again,Regards, [redacted] **ManagerGroupon Customer Support

(The consumer indicated he/she DID NOT accept the response from the business.) Please adjust your computer generated response to requests for getaways so other consumers are not confronted with what I have had to deal withGroupon booking me rooms after the date requestedIt's like getting tickets to a concert today for a concert that took place last weekIt does NOT satisfy the customerPerhaps in the this case you should contact Windham corporate officesAt least adjust your computer response

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Received wrong item.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for your reply, and I'm terribly sorry for the trouble you've experienced attempting to return your [redacted] MerchandiseI have reached out to our [redacted] Escalations Team to be sure that we can get this issue resolved for you as quickly as possible.Once we have a resolution, I will reach back out to you with additional informationRegards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Sorry for the trouble! I've just issued $in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I apologize for the inconvenience caused!I understand that when you tried to redeem this voucher the restaurant was closedBut unfortunately, we aren't able to issue a refund in this situation, after days of purchase.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer [redacted]

Hello Johnny,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] your complaint: I have notified a Groupon Stores specialist who is reviewing your request.Thank you for your patience – they will be in touch soon!If you have any additional questions, please reply to me there.Thank you again for your understanding.Regards,Revathi *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: We have issued a refund for your [redacted] [redacted] voucher on 8/30/to your original form of payment.I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *.ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: My Credit Card Company has advised that they will withhold payment and apply a credit to my account, however they will not resolve the disputeI expect Groupon to accept the returned defective fitbit and provide a refundSince making my complaint to Revdex.com and the [redacted] Attorney Generals Office, I have received return instructions and have sent back the [redacted] Once I get a refund from either Groupon or the 3rd Party Merchant I will consider the complaint resolved Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: As mentioned in our earlier correspondences, on the original screen where you made this purchase, http://www.groupon.com/deals/quaker-steak-lube-4, we included a map and list of locations where the Groupon can be redeemedI'm sorry to hear that you're not interested in visiting this locationHowever, since this information was included on the deal page at the time of your purchase, I am not able to issue a refund past days from the purchase dateIf you’re unable to use a Groupon, a friend or family member can use it instead (unless the Fine Print indicates otherwise).Please let me know if you have any other questions or if there is anything else I can do to helpI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hi [redacted] I'm very sorry for the trouble you've experienced trying to redeem this Groupon, and I can absolutely understand your frustrationI've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.We appreciate you bringing this to our attentionWe'll use your valuable feedback to evaluate the kinds of deals we offer and businesses we work withI apologize again for the troubling experiencePlease do not hesitate to let me know if there is anything I can do for you.Regards, [redacted] *ManagerGroupon Customer SupportTell us why here

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint, I apologize that your Groupon Stores order from Wristwatchery was not entirely as described in the deal, and hope that the seller is able to rectify the situation.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support