Groupon

Hi ***,Thanks for reaching out to us through Revdex.com I have reviewed your correspondence with our representative and I apologize for any confusion.I am very sorry that there was delay in providing resolution to your issue, but I would like to confirm that refund as been processed to you for both the vouchers for $ to your original mode of payment on 07/11/17, your refund will reflect in business daysHope this clarifiesPlease feel free to ask, if you have any other concerns.Regards, ***ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint:We have processed a full refund for your [redacted] voucher as of 6/19/I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]

Hi ***On 10/30/you placed two orders for a reservation at [redacted] The first order was placed at 8:PM CSTThis order was held for review by our website's security featuresAfter placing your order, a message was displayed that your order was processing and there would be no need to do anything elseThe second order was placed at 10:PM CSTThis order was also held for review by our website's security features.On the following day, 10/31/17, both of the orders you placed were reviewed and acceptedBecause you placed two separate orders, you were not charged twice for your purchaseYou were charged once for each purchase you madeIt looks like you successfully canceled both these orders from your Groupon account, and a refund for each was issued to your original form of payment.I hope this helps clear things up! Please let us know if we can assist you with anything else

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Refund for [redacted] one site one world.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: it circumvents your flase advertising, gimmick pricing acheme and poor customer service It took me over hours and three weeks to get this done That is unacceptable I dont have proper gofts now for Christmas What about all my inconvenience? Im an attorney and I charge 350/hour This was a bad experience I wont use groupon unpess they rectify the situation Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: This is the THIRD Manager assigned to my case All they are doing is sending me the SAME generic messages Right now this is about the 7th message that I received saying the SAME exact things It's like they are playing managerial musical chairs to drive you crazy but NEVER EVER ADDRESS the problems themselves This company simply has no interest in fixing the situation, which is an easy fix Simply LOOK at the STOCK OR INVENTORY and tell me if the products/items that I ordered are in stock and then ship it to me I fail to understand what is so difficult about this but this company has such flawed logic that it's baffling to me Sincerely, [redacted]

Hey [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] .In ticket [redacted] , it was stated:"Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I apologize for the confusion with the [redacted] eGift Card [redacted] advertisementWe send special promotions to selected subscribers periodically, so please be aware that this particular offer has specific purchasing guidelinesThis deal is only valid for accounts associated with the email address where the deal was sentIf you have more than one Groupon account, you'll have to make sure you're signed in with the email address at which you received this deal in order to get the discountIf you're logged in with another email account the discount will not apply.To learn more about our this type of offer, check out our FAQ on invitation-only deals: https://www.groupon.com/faq#faqs:content-551We appreciate your feedback in regards to this advertisement.For the trouble and inconvenience, I've just issued $in Groupon Bucks to your accountThis credit is available for you to use immediately and will expire in days.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.Thank you for your understanding.Please let me know if you need assistance with anything else by replying directly to this message.Regards, [redacted] *SupervisorGroupon Customer Support"Regarding your rejection: We send special invitation-only promotions to selected subscribers from time to time, and as stated in the deal terms only those specific recipients are eligible to purchaseAlthough you didn't receive an invitation for this particular deal, we regularly feature promotional campaigns, so be sure to keep an eye on your inbox for other offers!While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Refund Status for Simplicity Laser Hair RemovalI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint about your purchase of the 12-Month [redacted] Live Gold MembershipI am showing that we have issued a full refund to Groupon Bucks with no expiration dateYour order was canceled and documented as being defectiveSo, your Groupon Bucks were immediately available for you to use towards another purchase.Which I am showing you have begun using and now have a remaining balance on your account of $28.91.While we were able to issue a refund, in this case, vouchers for [redacted] are considered a final sale and are only refundable if they are deemed as being defectiveWhich we were able to verify.I apologize for the inconvenience that you have received and we appreciate your patience while we worked to resolve this matter.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] I responded to you a moment ago via email from [email protected] ticket [redacted] , it was stated:"As mentioned in our earlier correspondences, on the original screen where you made this purchase, http://www.groupon.com/deals/quaker-steak-lube-4, we included a map and list of locations.I'm sorry to hear that you're not interested in visiting this locationHowever, since this information was included on the deal page at the time of your purchase, I am not able to issue a refund past days from the purchase dateIf you’re unable to use a Groupon, a friend or family member can use it instead (unless the Fine Print indicates otherwise)."Regarding your complaint: I've personally reviewed your order, and despite this being outside of our return policy, I would like to offer the opportunity to take advantage of Trade In as a one time exceptionExchange your Groupon, and you can purchase a brand new one.Here’s how it works:When you Trade In your voucher, you’ll automatically receive Groupon Bucks equal to amount you originally paid for this deal.Reply to this message to confirm that you want to activate self-service Trade In for your [redacted] voucher for Groupon Bucks.After you initiate your Trade In, you’ll receive email confirmation that $has been issued to your Groupon account.Within hours of Trade In, complete purchase of a new voucher for any Local deal using your Groupon Bucks to complete your Trade In(Please note that you do not have to spend the entire $within the hour periodA simple transaction of $would work and any leftover credit would remain on your account towards future purchases.)If you don’t use your Groupon Bucks to purchase a new Local voucher within hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expireHowever, you can just re-initiate Trade In again from your "My Groupons" page up to days post-expiration.Please let me know if you’d like to proceed with Trade In by replying directly to the email I sent you via [redacted] @groupon.comWhile I understand that this outcome is not the one you requested, we have done our best to assist you and have provided you with the best solution available in this circumstance.Again, if you have any additional questions, please reply directly to the email I sent you via [redacted] @groupon.comThank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10953321, and find that this resolution is satisfactory to me Sincerely, [redacted]

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I've found this purchase, but it's not in the account associated with this email addressIt looks like you have two accounts created with different email addresses.I'm really sorry for any troubleUnfortunately, this Groupon is final sale, so I am not able to issue a refundThis information is listed in the Fine Print, which can be found on the page where you originally purchased this deal and on the Groupon itself.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] Supervisor Groupon Customer Support

Complaint: [redacted] I am rejecting this response because:Hi I still haven't been paidLast week Groupon sent me proof of payment but as expected it is not on its wayI also attached an email Groupon sent my client pushing them to refund

[redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards [redacted] *ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I apologize for the trouble you've experienced with your [redacted] Groupon.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.comRegarding your complaint: Groupon has completed an inquiry with this merchant and confirmed they are unable to accept vouchersSince this is the case, I've just issued you a full refund and removed this Groupon from your accountPlease allow 1-business days for this to be reflected on your statementI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, [redacted] Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from s [redacted] Regarding your complaint: I apologize for the confusion this promotion has causedIn the promotion you recevied, we included a Fine Print section on the deal pageThis section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"Valid on unit per transaction; max Local deal, Goods item, or Getaways flash deal per customer".Due to the above restriction the promotion was not applied to other purchases you have madeI can see that the refunds have been made to your original form of payment and I will be unable to issue any additional bucks in this caseBut have no fear – we have special promotions on a regular basis, so check your email, our website, and our mobile app for more great offers in the future!You can visit www.groupon.com/faq#faqs:category-to read more about the terms of our automatic discounts, and www.groupon.com/faq#faqs:category-for more information on the promo codes we offer.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket # [redacted] .Regarding your complaint: While [redacted] was correct in stating that we do confirm purchase of GLive tickets at the time the purchase is made and they are non-refundable past the day of purchase, I see that you're a relatively new customer of oursFor that reason, I have made a one-time exception and issued a refund for this purchase to your original form of purchasePlease allow to business days for this refund to fully post to your statementAgain, this is not the type of exception we can make in the future.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support