Groupon

Hello Annette,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Josh in ticket #62786605.In the above ticket, Josh asked you for information to verify which purchase you were speaking of, as it wasn't clearWhile it's true that we won't just reach out randomly to ask for personal information, we can and will ask for things like the last digits of the credit card used and date of purchase if ever we need to research an order.Regarding Printerpix: The only unredeemed voucher for Printerpix in your account is order This was purchased on 3/28/and expired on 6/26/This can be found in your account by visiting the full site, hovering your mouse over your name in the right corner, and going to "My Groupons." Once there, you can filter by 'Available' or 'Expired'If you select 'Expired', you will find this voucher, which can still be used for the $value paidFor expired vouchers, please contact the merchant in order to use more easilyThey can be reached at 1-888-322-or via email at [email protected] Bluebird Massage: This is order 502013085, and was redeemed on 9/22/We will not be refunding an order for which the service was already receivedYou can find this purchase in the 'Redeemed' section of the My Groupons page.Regarding the Privagio Yoga apparel: You had six separate orders for these items, and all six were refunded by our refund processing warehouse on 7/27/It can take up to business days for the individual refunds to fully reflect on your statement, but they all processed the same dayFor reference, those six order numbers are: 734591569, 734597425, 734591571, 734597427, 734591573, and 734597429.I'm very sorry for any frustration you have experienced with our CS team, but we have tried to assist you throughout this processWhile I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,Shaun HManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: We've previously offered to trade this voucher in, but did not get a replyI’ve provided more specific instructions in my direct email to you at your berkeley.edu email address that is associated with your Groupon accountIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: My apologies for any confusion with this dealTypically, we are only able to issue refunds within the first days of purchase for unredeemed vouchers, as long as the Fine Print section doesn't state otherwiseWe have also confirmed that the merchant is honoring Groupons for the expired value.While we are unable to process a refund at this time, I have gone ahead and issued you a credit of Groupon Bucks to your account to help make up for the troubleThis credit is available in your account immediately and expires days after being issuedAny credit you have will automatically apply to your next purchase (except Market Rate deals and Groupon To Go, if available in your area)If you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer Support

Initial Business Response / [redacted] (1000, 5, 2015/05/02) */ Contact Name and Title: manager Contact Phone: (XXX) XXX-XXXX Contact Email: [redacted] @groupon.com Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble I'm so sorry that USPS was unable to locate your Groupon Goods shipmentUnfortunately, I do not have any further delivery information beyond the tracking number providedMy sincere apologies that I'm not able to do more to get this order to you Because this deal has ended, we are not able to offer replacements or exchanges, so I've just canceled this order and issued a refund in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons We understand that mix-ups like this can happen, but please note that in the future we won't be able to issue additional refunds of this natureTo prevent delivery complications like this, we recommend that you choose an alternate address, such as a friend or family member's residence, or a work address Once again, I'm truly sorry for any disappointmentPlease let me know if you have any other questions

Complaint: [redacted] I am rejecting this response because: Ultimately you sold me a product that didn't work This is considered a fraudulent sale Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] Regarding your complaint: I'm sorry for the trouble with your purchaseI'm happy to help, but I wasn't able to tell from your email which Groupon you're referring toIf you let me know the name of the deal that you purchased, I can certainly look into this for you .If you have any additional questions, please respond to my direct email.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support”

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] In ticket # [redacted] , [redacted] stated:"Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: All Groupons are Final Sale after days and we are unable to process a refundYou can give this Groupon away as a gift."I must reiterate this informationGroupons can always be used after expiration for the dollar value paidThey can also be given as giftsThis policy applies to all customers.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:Thanks for the reply [redacted] --- I understand what you are saying from a legal / fine print standpoint about the "day cancellation", but I still disagree with you completely from a customer service / "treating people right" standpoint You supported an event that chose to mislead the public (pictures on their website, blatant lies about the activities and experiences that would be at Winter Wonderland) Is there no responsibility in that? More importantly and more egregiously, I believe your company chose to mislead your own customer base by removing the negative reviews during the peak purchasing time of year.It looks like the reviews magically have returned now, and the event has a 39% approval rating based on over reviews Reviews such as this, however, make me think that % should be much lower: I rated this a star because I wanted people to read thisThe ice skating ring is a wax ringThe staff had attitudesThe food was nastyI spent $on tickets that I didn’t even useI honestly am so upset I want a refund for everythingShame on you and your company for this "not-illegal" but clearly reprehensible practice of hiding reviews, which presumably suckered in many attendees And then saying the only way you will offer a refund is if someone goes there, has a horrible time, and complains? I was lucky enough to see the negative reviews before you deleted them so no, I did not goAt the end of the day, Winter Wonderland has damaged Groupon's credibility Your policy of "suffer first - refund later" is also a sad one I assume you have your hands full offering many attending patrons their refunds, but I do feel I am entitled at least to a refund valued in Groupon Bucks that I can use on a hopefully more legitimate activity Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaintI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com.I’ve provided more specific instructions in my direct email to you If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] that was sent to you by email on Tuesday, October 3, I responded to you a moment ago via email from [redacted] @groupon.com.In ticket [redacted] , it was stated:"I'm really sorry for any trouble this has causedI've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.Thanks for using GrouponPlease let me know if there is anything else I can do for you."Regarding your complaint: You were issued a full refund back to your original form of payment on 10/03/17, which in this case was Groupon BucksThese Bucks are available immediately and will automatically apply to future purchases (with the exception of Market Pick deals) until they run outYou can see your available balance by signing into your account at https://www.groupon.com/mygroupons.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer Support

Contact Name and Title: [redacted] Manager Contact Phone: [redacted] Contact Email: [redacted] Hi [redacted] Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for any confusion With the exception of GrouponLive event deals, Groupons do not include tax or gratuity in the purchase priceIf they are included, it will be specifically mentioned in the Fine Print of the dealOtherwise, tax is collected when redeeming the Groupon and is dependent on the area's local tax lawsFurthermore, tax is collected on the full, non-discounted price of the service, not on the price paid for your Groupon voucher It is every merchant's responsibility to collect and remit tax as required by applicable lawsIf you refuse to pay the tax required for a service, the merchant cannot perform that service or accept your GrouponThis is not the same as a business refusing to honor a Groupon and we are unable to issue a refund for this reason If you'd like to discuss the specifics of how your Groupon purchase is taxed upon redemption, please contact the business directlyThey should have more information about the local tax laws in question If you have questions about any other Groupons, please let us know Regards, [redacted] Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer SupportTell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have verified that the refund has been processed Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm really sorry for any trouble this has causedI've just issued you a full refund of $and removed thiese Groupons from your accountPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It looks like your issue has been resolved, as I can see that you were issued a full refund back to your original form of payment on 01/21/Please allow up to business days for that to reflect on your statement.For future reference, we are only able to issue a refund or any type of Groupon Bucks credit within the first days of purchase, unless the Fine Print states otherwise or the business has closedOnce we are outside that time frame, the vouchers are considered final saleOnce a voucher is expired, businesses will accept your expired Groupons for the price you paid in accordance with our terms of service.If you have any additional questions regarding our policy, you can find more information by heading to our website and viewing the links that I've provided below:https://www.groupon.com/groupon-promisehttps://www.groupon.com/pages/terms...⇄ you have any additional questions, please reply to me through the direct response from Groupon.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer Support

Hello Dr***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] I responded to you a moment ago via email from [redacted] @groupon.com.In ticket [redacted] , it was stated: Regarding the Groupon for The Massage Room,I completely understand your dissatisfaction with everything that happenedI'm sorry this Groupon isn't working out for youI do understand your situation and I am able to make an exception.I've Traded In the voucher for youHere's how you can now Trade In for another deal!Click here to visit your account and select the dealSelect Trade In NowFollow the instructions to Trade In your voucher for a new dealIf the deal you find is less than the amount you originally paid, we'll leave the difference in Groupon Bucks to apply to a future purchase.Please let me know if you have any questions.Regarding your complaint: Unfortunately, I won't be able to provide you with a direct email address to ***However, if you reply to the email that he sent to you in ticket # [redacted] , you will be able to reach him directly.The Trade In that was offered was processed on 11/01/and the credit issued through that Trade In has been used on new purchasesI have confirmed that all of those purchases were completed on 11/01/I am happy to address your concern regarding the purchase that you would like refunded, however, I am unable to locate a purchase that matches your descriptionThe 3rd purchase had a $payment applied from Groupon Bucks and $billed to your credit card on file.Unless otherwise stated, we are only able to issue a refund or any type of Groupon Bucks credit within the first days of purchase, unless the Fine Print states otherwise or the business has closedOnce we are outside that time frame, the vouchers are considered final saleOnce a voucher is expired, businesses will accept your expired Groupons for the price you paid in accordance with our terms of serviceGroupons make great gifts, so if you're not able to use it yourself, feel free to give it to a worthy recipientYou can always give an unused Groupon to a friend unless otherwise specified in that deal's Fine Print.If you have any additional questions regarding our policy, you can find more information by heading to our website and viewing the links that I've provided below:https://www.groupon.com/groupon-promisehttps://www.groupon.com/pages/terms...⇄ definitely understand your concern and frustration in this caseThe credit that [redacted] issued to you was an exception to our policyThis voucher was non-refundable at the time of your original contact with Groupon back on 10/03/While we were happy to make this exception for you on 10/30/17, please be aware that we may not be able to honor exceptions of this nature moving forward.While I understand that this outcome is not the one you requested, we have done our best to assist you and have provided you with the best solution available in this circumstanceWe hope to regain your trust in the future, but unfortunately, we have to consider this particular issue resolved.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] .In ticket [redacted] , it was stated:"Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint, I've reviewed your request, but will not be able to issue a trade in because your vouchers are expired.However, you can still use your voucher for the price you paidFor example, if you paid $for a Groupon that has a $value, your Groupon will be worth $after expiration toward the products or services originally offered in the dealTo review the details and Fine Print of your expired voucher, please sign into your account at http://www.groupon.com/mygroupons and scroll down to the section labeled Credit Vouchers.Our Groupon Promise protects customers who purchase and redeem a Groupon that results in a poor experienceWe don't want you to ever feel hesitant about using a Groupon, so we created the Groupon Promise to provide support if your experience is unsatisfactoryIt doesn't happen frequently, but we're there in case it does!However, the Groupon Promise does not cover cases where a Groupon is not used with no fault to the businessWe understand that sometimes extreme circumstances arise due to emergencies, and we will work with you to find a resolutionBut if you purchase a Groupon and then later decide that you do not want to use it because you changed your mind, we ask that you give it to someone you think may enjoy it instead.You can read more about the Groupon Promise here: http://www.groupon.com/groupon-promiseI hope this helps to further clarify thingsIf you have any other questions about your purchases or if I can help with anything else, please let me know.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support"Regarding your rejection: I'm really sorry for the troubleHowever, I'm not able to issue a refund for your expired or expiring GrouponsPlease be aware that due to our return policy, we can only offer refunds within three days of purchase for Local dealsVouchers are fully transferable, which means you can give your voucher to a friend or family member to use instead if you're not interested in using itIf you’d like assistance using your Groupon, I’d be happy to help.If you have previously received Groupon credit for unused vouchers, either the merchant was confirmed not honoring/ closed or we have made an exception and issued credit as a courtesyAll the businesses we feature understand that the purchase value of your Groupon never expiresWith that said, the voucher will still hold the paid value after expirationAll you need to do is follow the redemption instructions to redeem your voucher.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi [redacted] , Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, we're very sorry you had trouble redeeming your code for [redacted] MagazineWe are more than happy to process $in Groupon credit to make up for this experienceI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]