Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket # [redacted] Regarding your complaint: I'm sorry for any ongoing frustration Per your request, this refund has been converted to your original form of payment As is standard with all refunds to a credit card, please allow up to days for the funds to fully show on your account.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello Mr [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaintI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] In the response dated March 26, the business said they would have an account specialist 'follow up with you directly to elaborate on this issue'.As of today, March 29, I have not heard from an account specialist (or anyone else at the business)My account is still inactive, and the order I placed has not been fulfilled Sincerely, [redacted] ***

Hi [redacted] Thanks for reaching out to us through Revdex.com.I have reviewed your correspondence with our representative and I apologize for any confusion.I am very sorry that there was delay in providing resolution to your issue l would like to confirm that you have gone ahead and exchanged the voucher of $and the bucks have been utilized by you for below two purchases.gg-goody-ouchless-elastic-hair-ties-- $on 12/28/2017gg-goody-ouchless-elastic-hair-ties-- $on 12/28/2017Balance bucks of $is available in your Groupon account.I would like to apologize that you were not able to use this deal.Our intentions are that we give our customer's best experience in all our deals with best offerI sincerely take this opportunity to apologize that we are not able to help in this deal.Hope this clarifiesPlease feel free to ask, if you have any other concerns.Regards,***ManagerGroupon Customer Support

Hello Sharon,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Arief in ticket #67679184.In ticket #67679184, it was stated:"Hello Sharon,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: I'm really sorry for the inconvenience caused!Order in account:I double-checked, and your "Kids Educational Touch Learning Smartphone - Black" Groupon for $has processed successfully and is safely in your [email protected] Groupon account.You can find your Groupons by heading to My Groupons on the mobile app or websiteDon't have the mobile app? Download it here.Merchant name and shipping window:On the original screen where you made this purchase, http://www.groupon.com/deals/gs-kids-educational-touch-learning-smartphone, we included a Fine Print section on the deal pageThis section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"This item is sold through the Groupon Store Fab Findz, operated by Fab FindzOrders are typically delivered within 5-business days."Contacting merchant directly:Have you contacted the merchant? Because this deal is facilitated by a third-party merchant, they'll be able to help you resolve this situation more quickly.You can reach out to the merchant directly by visiting your http://www.groupon.com/mygroupons page and selecting View Details next to your orderFrom here you will be able to view your order details and contact the merchant.We ask that you give the merchant hours to respond to your requestIf you have any trouble getting in touch with them, please let us know.Thank you for your understanding.Regards,AriefManagerGroupon Customer Support"Regarding your rejection: This Groupon Goods item is sold by a third-party merchant—they'll take care of ensuring the fulfillment, delivery, and quality of the item you've purchasedIf you have any questions or concerns about your order, please feel free to reach out to the merchant directly.In order to contact the merchant:• Sign into your account at www.groupon.com• Find your name in the top right corner of the page• Place your cursor over your name and the account menu will drop downSelect "My Groupons"• Next to your Groupon, click "View Details," which will take you to the Groupon Goods Marketplace customer sign-in• Sign in with the email address and password you use for Groupon, then click the "Contact Merchant" buttonSince you unable to view your order, it could be a browser issuePlease make sure you have the latest version of your current web browser installedIf you're using Internet Explorer, you may also want to try a different browser (e.gChrome, Safari or Mozilla Firefox)For information about your current browser and links to download other popular browsers, try this website: www.whatbrowser.org.Once you have updated your existing browser or installed a new one, sign into your account at www.groupon.com and place your cursor over your name so your account menu will drop downYour Groupon should be waiting for you under "My Groupons."However, as you're a new customer of ours, I truly do apologize for the inconvenience, and sincerely wish this hadn't been your experienceI know this is not the desired outcome, but I have issued $in Groupon Bucks to your accountThis is issued as a sign of good faith that we don't ever want our customers to have a negative experience of this natureGroupon Bucks apply automatically to any future purchases until the amount is completely spent, and the value doesn't expire for days.Again, I'm sorry we were unable to provide you with the outcome of a refund in this matterIf you have any other questions, please reply to me, and I'll be happy to answer themHowever, at this point, this request is considered resolved.Thank you for your understanding.Regards,MaggieManagerGroupon Customer Support

Hi ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, [redacted] MManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] .Regarding your complaint: It looks like this order was already refunded since you sent this inI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Sorry for any inconveniencePlease be aware that for security purposes, we are unable to modify anyone else's account without their direct consentIn this case, any potential credits or refunds would be given directly to the purchasers of the Groupon vouchersYou can have the purchasers of these Groupons log in using their email address associated with their Groupon account at www.groupon.com/supportThe sooner we hear from them, the better we can assist.I've provided this information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *SupervisorGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Sorry for any trouble! I can confirm that your refund processed successfully on 04/26/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was issued as Groupon Bucks, the credit is available immediately in your accountThere's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.comThey apply automatically to purchases on our site until they run outYou can see your current balance in the top right corner of the page when signed into your account at [redacted] I apologize for any confusion, and I hope this clears everything upPlease let me know if you have any other questions.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] Regarding your complaint: I checked and it looks like there was an technical glitch at our end that prevented the refund to be issued to your accountI've gone ahead and issued $in Groupon Bucks to your accountIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meYes, please refund $in the original form of paymentPlease no Groupon store creditsI appreciate your willingness to amicably resolve this dispute Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your correspondence with my colleague [redacted] in ticket [redacted] I apologize for any trouble with receiving this reply, as she replied to the email address associated with your Groupon account, which is [redacted] @rocketmail.com.In her reply, [redacted] stated:"I am truly sorry to hear about the experience you had redeeming this GrouponWe're always working to make sure every deal is unique, fun, and a great valueI sincerely apologize that we haven't delivered.Unfortunately, this Groupon is non-refundablePlease be aware that due to our return policy for Local deals, we can only offer refunds for unredeemed vouchers within three days of purchaseI know you have had trouble scheduling appointments with the merchant, we are more than happy to help facilitate you getting scheduled with themJust let us know if you need further assistance.However, your feedback is appreciated and will help us to determine the types of deals we run in the futureWe also address these kinds of issues with the business directly to ensure they don't happen again.For the inconvenience I have issue you $in Groupon BucksThe credit is active now and wont expire for days."As this response is accurate to our policies, I must reiterate this information.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: I've been a customer of Groupon for a very long time, but unfortunately not going to be anymoreBecause I'd purchased a Groupon voucher for Hydrafacials at Cosmed spa, and during my first visit I was rejected some of the most important steps of Hydrafacial (unless I pay extra), because I'm a Groupon customerI was so upset and didn't want to visit that spa again, so I contacted Groupon customer service for a refund my unused Hydrafacials, but their only response was that my Groupon is outside of their day cancellation policyI felt humiliated at that spa, but Groupon wanted me to go backSo be aware that Groupon don't check businesses they advertise, and don't issue any refund if it's outside of their day cancellation window Sincerely, [redacted]

Hello Susan,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] this particular deal, I completely understand your dissatisfaction with everything that happenedI was so sorry to hear that the item you received wasn't as advertisedUnfortunately, there was a shipping error with this deal and we have not been able to recover the affected inventoryThis is not a typical occurrence and I understand how disappointing this must be.I'm very sorry, but we won't be able to send a replacementIn this situation, if you want to keep what you received as-is, I would be happy to issue $in Groupon Bucks to your account to make up for the troubleOtherwise, you can return your purchase for a full refundJust head to your My Groupons page at www.groupon.com/mygroupons from your computer (returns aren't available on the mobile app just yet)Once you find the purchase you want to return, click "View Details" and then "Return Package," found directly above the "Track Package" buttonIf your item is eligible for a return, just follow the on-screen instructions to fill in your details and print a prepaid mailing labelThank you for your understanding.Regards, Prabu *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] and with [redacted] in ticket [redacted] In ticket [redacted] , it was stated:"Hi ***I apologize for the delay in responding! We're currently experiencing an unusually high volume of requests, but we are working hard to get back to everyone as soon as we can.Sorry for the trouble you had making purchases with your accountWe investigated this further and fixed the problem you were having, so you should be able to reattempt the purchase at your earliest convenience.Please let me know if there is anything else I can do to help.Regards, [redacted] S.Account SpecialistGroupon Inc."Following this interaction with [redacted] you were able to successfully able to complete your purchase for Xtreme Craze.In ticket [redacted] , it was stated:"Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint on the error that you are receiving while purchaing the Xtreme Craze Groupon:I apologize for the confusion.If a deal is very popular during its first appearance on our site, we'll occasionally reopen the deal to new purchasers so they can share in the loveWhen we featured this deal previously, you purchased the maximum number of Groupons, so unfortunately, you will not be able to purchase more as a gift or for yourself.The Fine Print section for the deal (found just below the image on the purchase page) limits the number of Groupons per customerNot all Groupons have this restriction, but this business requested a limit as a condition for offering this great deal and to ensure the best customer experience.Again, I am very sorry for any confusionPlease let me know if I can help you further.Regards, [redacted] **ManagerGroupon Customer Support"Within this same ticket, upon a further reply from you, [redacted] stated:"Unfortunaley, I'm unable to call you at this timeHowever, you can request a call back from our websitePlease follow the instructions below:• Sign into your account at www.groupon.com• Click the 'HELP' button in the top right corner of the page(https://www.groupon.com/customer_support#select-issue) • Please choose the order or the issue you want to address and click continue(If it is a general issue please click continue without selecting an order.)• You would be able to view the "Request a Call" tab just below the live chat box.• Click the word and fill in the details and submit as "Talk to Groupon".Please know that you will see the callback option only from 08:AM to 06:PM (CST)."Regarding your rejection: Given the ongoing issues you encountered while trying to request a call on our site, I personally called and spoke with you on 10/25/As we covered in our phone call that for security purposes, our system prevents orders from processing if it thinks they might not comply with our terms of useHowever, certain orders can be occasionally blocked by accidentThis was able to be resolved when you worked with our CSR [redacted] so you could complete your purchaseWe also discussed the fine print restrictions on how they do not cover just a live deal however every time that deal is ran for the lifetime of your Groupon accountAs you have reached the maximum amount that can be purchase for one of the options for Xtreme Craze which was covered by our CSR [redacted] .Lastly, you asked about information on other accounts not in your nameAs concluded, these accounts were family members of yoursFor security purposes, we are unable to share information or modify anyone else's account without their direct consent.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Regards, [redacted] ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email to the email address associated with your Groupon account from [redacted] @groupon.com via Ticket # [redacted] Regarding your complaint: In the Fine Print section on the deal page, we included all conditions of the deal that customers should know before making your purchaseIn this case, the restriction in question is: "New customers onlyLimit per person, may buy additional as gifts"With this restriction, customers understand that they are able to redeem one voucher with the business and any additional purchases can be given as gifts to be honored with the same business for a different customer.I've reviewed your order, and I while we aren't able to offer a refund in this situation, I'd like to offer the opportunity to take advantage of Trade InExchange your Groupon, and you can purchase a brand new one.I’ve provided more specific instructions in my direct email to youIf you'd like to proceed with the Traor you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Initial Business Response / [redacted] (1000, 7, 2015/07/14) */ Hi [redacted] I apologize for any inconvenience and thank you very much for taking the time to share your experience with usI'll make sure that your feedback is communicated to the right people who can address your concerns I've checked your account, and I can confirm that this order has been canceledYour refund processed successfully on 06/to the card ending in***It should appear on your statement as a refund from Groupon, Inc Again, I'm sorry for any trouble or frustration, and we truly appreciate your feedbackPlease let me know if there's anything else I can do to help Regards, [redacted] Manager Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Sorry for any trouble you've had.We were recently notified by your financial institution that a dispute had been issued against a purchase you made—specifically, your Groupon for eOilChange.comWe recommend reaching back out to your financial institution directly to discuss a resolution.Our Customer [redacted] department is always here to help you redeem your Groupons, so if you have any problems with a purchase in the future, please let us know first so we can try to resolve the issue for youYou can reach us at www.groupon.com/ [redacted] .I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com, Ticket [redacted] for referenceIf you have any further questions or concerns please reply directly to that email.I am truly sorry to hear about the experience you had redeeming this GrouponWe're always working to make sure every deal is unique, fun, and a great valueI sincerely apologize that we haven't delivered.I can confirm that your partial refund processed successfully on 2/20/An email confirmation of this was sent on 2/21/from customer support representative [redacted] *.Your refund was processed to the paying card, and should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and I hope this clears everything upPlease let me know if you have any other questions.Regards, [redacted] *SupervisorGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I am very sorry for the frustration with this purchaseUnfortunately, we are unable to assist beyond resending confirmation emails as this deal is handled exclusively by the merchant, as stated in the fine printWe do understand the problems you've encountered attempting to reach out to the merchant so a full refund has been issued back to the original method of payment for this order.I’ve provided more specific instructions in my direct email to you (Ref [redacted] )If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support