Groupon

Complaint: I am rejecting this response because:The hours cancellation policy is not reasonable in my opinionThe status of my order did not indicate that the item was processed and ready for shipment so my request to cancel was within reasonable time considering that the item is still pending Sincerely, Maria [redacted]

Complaint: [redacted] I am rejecting this response because:It does appear the dollar groupon buck refund was finally put in my accountIts sad that it takes groupon over months to floow thru and issue this refund that they promised for not sending the gift card I purchased on their websiteOver months and countless emails before someone finally had this taken care of, even though it was not the outcome I wanted which was to receive the original gift card I originally orderedAfter the experiences I have had using groupon and with their customer service I would never use their site again and could never reccomend this site to anyoneIt is simply not worth it as Groupon does not seem to stand behind anything they sell on their site when there is a problem, which is quite frequentlyGroupon and the business never seem to be on the same page and always seem to blame each otherI dont understand how any company runs a business this way and doesnt stand behind what they sellBuyers beware if your thinking of using Groupon because it is an absolute nightmare Sincerely, Josh Null

Tell us why here...Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] I responded to you a moment ago via email from [redacted] @groupon.com.In ticket [redacted] , it was stated:"Please understand, the Groupon you have purchased is final sale, so we are unable to issue a refund, once the purchase is completeThis information is listed in the Fine Print, which can be found on the page where you originally purchased this deal and on the Groupon itself.I totally understand your issueAs, the price for both the shows (Saturday August 12, / 1:30pm - 4:00pm (VIP Entry at 1:00pm) and Sunday August 13, / 1:30pm - 4:00pm (VIP Entry at 1:00pm)) are one and the sameI would request to you to get in touch with the Merchant using the following email address: ***@goldstar.com with the standard subject line of: GS/GRPN ***."Regarding your complaint: While I can completely understand how frustrating this situation has been, and I wish this was not your experience, particularly on your first orderHowever, as these live events are final sale at the time of purchase, and we do confirm the purchase after it's completed, we unfortunately cannot alter the policy hereI will have to agree with my colleague that we cannot issue a refund in this case.I regret that we're in a tough situation with this refund request on your first orderWhile I can't fulfill your request, I would like to offer you a small token of our regretI've issue $in Groupon Bucks on your accountWhile I know this amount is not equal to the amount you spent on your first purchase, please consider this a gesture of goodwill should you choose to use our site in the futureGroupon Bucks will apply automatically to any future purchases, and don't expire for days.While I understand that this outcome is not the one you requested, we have done our best to assist you and have provided you with the best solution available in this circumstanceWe hope to regain your trust in the future, but unfortunately, we have to consider this particular issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11022116, and find that this resolution is satisfactory to me Sincerely, Susan ***

Complaint: [redacted] I am rejecting this response because: nothing has been done to rectify the damaged items I returned Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/10/02) */ Contact Name and Title: [redacted] Manager Contact Phone: [redacted] Contact Email: [redacted] @groupon.com Hi [redacted] , Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble We are very sorry for the frustration this deal has caused but we are unable to issue any more credit or refunds for this stay because the hotel confirmed that your stay was completed in fullUnfortunately we must respect the policies of our merchants so in attempt to appease both parties, we issued a partial refund back to the original card that was charged I understand this is not the outcome you would prefer but our hands our tied with this matter If you have any other questions about any other deal or purchase, please feel free to contact us directly Regards, [redacted] M Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm very sorry for the trouble here While it is true that we are unable to refund outside of our day window under circumstances, I do see that we have an ongoing investigation into this merchant regarding difficulty contacting themAt the time of your original contact, there was no indication that this issue was present, and therefore previous reps were following policy by denying the refundHowever, I know this was a frustrating situation, and since we've received multiple reports of this issue, I have issued you a full refund to your original form of payment.Please allow up to business days for this refund to fully post to your accountAdditionally, I have issued you $in Groupon Bucks to your account for the inconvenienceGroupon Bucks will automatically apply to any future purchase, and will not expire for days.Again, I'm sorry for any frustration this has causedThank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] groupon.com.Regarding your complaint: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceWe previously spoke in ticket [redacted] .In ticket [redacted] I stated:"I would like to assist you as best as possible, as you're a very good customer of oursI want to be frank with you: as there are so many orders on your account, it is extremely difficult to research each individual one without some direction as to which orders you're referring toWhile I can completely understand any frustration on your end, this request is vague, and difficult to fulfillWithout knowing which items you sent back to us, there's no way to track if any particular order was owed a refund or if it's an item you kept.What I'd like to offer is a credit to your Groupon account that would serve the purpose of making up for any trouble with past ordersIf you'd agree to it, I'd be happy to issue you a credit of $in Groupon Bucks to your accountAs you know, Groupon Bucks apply automatically to any future orders, and don't expire for days.Regarding the separate return of Groupon Goods items: while it is true that some items may arrive in the same box, not all items are returned in the same bulk they are deliveredFor that reason, we always require customers to print the free shipping return label and make sure that each item is sent back separatelyThis is specifically to avoid these issues with return shippingAs the returns are free of cost to the customer, it's the best way to track each refund."Regarding your rejection: You are truly a great customer, and I value how long you've been with us, and how many orders you have placedHowever, without specific orders to review, I am unable to give you the refund you're asking forThe credit I offered of $in Groupon Bucks was a courtesy for your years of loyalty as a customerHowever, your request of $to your credit card is not something we can doWe can only issue funds to a customer's card if we're refunding specific ordersSince we have no idea which orders we're even discussing, any number we come up with is too speculative.I know it's not the credit you were seeking, but I have still issued the previously-offered one-time Groupon Bucks credit of $dollarsThose funds are available immediately, automatically apply towards your next purchases, and don't expire for daysAgain, I'm very sorry we weren't able to come to a solution that was more satisfactory to you.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Initial Business Response / [redacted] (1000, 7, 2015/07/07) */ Contact Name and Title: [redacted] Manager Contact Phone: [redacted] Contact Email: [redacted] @groupon.com Hi [redacted] , Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble On the original screen where you made this purchase, we included a section called "The Fine Print" below the description of the propertyThis section will always include all conditions you should know before making your purchaseIt was in this section that we listed the following in regards to cancellation: "Reservation is non-refundable once booking is completed." Since this policy was included in the deal's Fine Print at the time of your purchase, I am not able to cancel this reservation and issue a refundI'm sorry that we can't help you with this request Please let me know if you have any other questions or if there is anything else I can do to help Regards, [redacted] M Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] .In ticket [redacted] , it was stated:"Hello [redacted] Thank you for reaching out to us through the Revdex.com.I am a manager here at GrouponI have reviewed your most recent comment and all internal Groupon correspondence.I am truly sorry for the difficulty and I absolutely understand your frustration.I can confirm that your account was not compromisedTo make up for this trouble, we’re issuing you $in Groupon BucksThis credit is available for you to use immediately and will expire in days.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.Again, I'm truly sorry for the inconveniencePlease let me know if I can be of any further assistance.Regards, [redacted] S.ManagerGroupon Customer [redacted] "Regarding your rejection: I am truly sorry for the difficulty and I absolutely understand your frustration.For security purposes, our system prevents orders from processing if it thinks they might not comply with our terms of useHowever, certain orders can be occasionally blocked by accidentI'm truly sorry that this happened in this caseWe're doing everything in our power to improve our system so that we can avoid complications like this in the future and make sure your orders process smoothlyYour information is encrypted on our site and if your account is accessed without your permission, we temporarily deactivate it as a precaution until we hear from you.I apologize that we no longer have a customer [redacted] phone numberSince we are a click to call system now, we are available hours a day, days a week through Live Chat and email at [redacted] @groupon.com We are also available in the mobile app—just tap "My Stuff" and select "Contact Customer [redacted] " to find answers to Frequently Asked Questions and Live Chat with an agentYou are also able to request a call back between the hours of 8am - 5:30pm CST Monday through Friday.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as I have already invested a lot of time in this and want to move on I remain frustrated with how long this took to resolve, the repeated run around from Grouponand the damage to my business reputation this caused The prior owner says he contacted Groupon BEFORE I took possession of the store on Sept 1st and that he had thought the matter was resolved then Given the run around I received, I believe him From my personal experience, if you don't have a merchant account or merchant account email, even after providing proof of ownership, it doesn't seem possible to resolve disputes with Groupon through channels other than the Revdex.com or a lawyer I can't recommend this service to business owners though I have heard good things from the customer side Sincerely, [redacted] ***

Previous correspondence wit [redacted] customer: *i [redacted] , No problemI just issued a full refund for t*e one t*at t*e *otel agreed to allow us to do t*e full refund on back to t*e credit card you used for t*is purc*ase insteadPlease allow up to business days for t*is to be reflected on your statementI *ave sent t*e ot*er two refunds to refund processing so t*at I can get manual credit card refunds issued since t*ey are only partial Once again, I'm really sorry your stay was a disappointmentWe take all feedback seriously and t*ank you for s*aring your experienceIt's very *elpful to *ave information like t*is as we review t*e deals we offer and t*e businesses we work wit* In t*is case, t*e portion of your purc*ase t*at *as been credited back to you is t*e most we can offerWe are unable to provide furt*er refunds T*ank you for your understanding Regards, Step*anie * Groupon Customer Support *i [redacted] , T*ank you for your patienceBot [redacted] partial refunds *ave been issued back to t*e credit card used for purc*aseOne was in t*e amount of $and one in t*e amount of $Please allow 7-days for t*ese to reflect on your statement Let me know if you need anyt*ing else Regards, Step*anie Groupon Getaways

--------------------- Complaint Case Details: ----------------------Deadline: Due by PM CST on 5/4/2016.Customer's email address: [redacted] The ticket that lead to the Revdex.com case: [redacted] The customer's orders NAThe link to the Revdex.com thread: [redacted] ----------------------------- DRAFT -----------------------------Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] Regarding your complaint: I've contacted our appropriate department to research this furtherI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

This is clearly lower managment killing a company and the board having no idea , The only way to resolve this is to have the CEO office call me like: [redacted] *Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Groupon clearly states they will send someone to correspond with me about this matterIt has been days and I have yet to receive a single email from anyone at Groupon Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Sorry again for the trouble you’ve had with this promotion and any confusionOn the original screen where you made this purchase, http://www.groupon.com/deals/viator-ripleys-aquarium, we included a Fine Print section on the deal pageThis section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:" Groupon promo codes may not be used for this offerOffer is not eligible for our promo codes or other discounts."This limitation restricted the use of promo code "MORE20" towards the purchase of [redacted] Myrtle Beach AdmissionSince the promotional code cannot be applied to this deal, we aren’t able to give you the discount.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]

Hello Melissa,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email [email protected]’ve provided more specific instructions in my direct email to you If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Amarnath *ManagerGroupon Customer SupportTell us why here

Revdex.com:They fix the problem this time, but I am over withdrwan I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]