Groupon

Complaint: [redacted] I am rejecting this response because:I did not receive any email from business on 8/22/as stated Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com(Ticket# [redacted] )Regarding your complaint: I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understandingRegards, [redacted] **SupervisorGroupon Customer Support”

Hi ***, Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.It looks like this has already been addressed by one of our managersKindly reply to that e-mail if you have any further questions and we'll be happy to help.Thanks again, [redacted] *.ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I sincerely apologize for the continued frustrationUnfortunately because a dispute has been filed for this order, we're no longer able to assist youYou would have to reach out to your financial institution for further helpWhile I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolvedI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hey Shaun,Thank you for reaching out to us again through the Revdex.com.I looked into your issue and George, one of our Customer Support managers, reached out to you on Febat 4:PM CST.I've notified a different manager than the one originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I'm very sorry for the experience you had with this merchantI've forwarded your issue to the resolution team for further investigation about this merchant.I apologize that our supervisor didn't contact you and your reviews were viewed by the merchantI realize how frustrating a situation like this can bePlease know that we appreciate you bringing this issue to our attentionI'll forward your feedback to the appropriate supervisor and with the appropriate channels.Our Groupon Promise exists to protect people who purchase a Groupon, use or try to use it, and then have a poor experienceWe don't want people to be afraid to use Groupons, so we implemented the Groupon Promise to protect them if something goes awryIt doesn't happen frequently, but we're there in case it does!I've gone ahead and issued a full refund in the amount of $to your Groupon accountGroupon Bucks will automatically apply toward your next purchases until fully used, and won't expire for days.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] Regarding your complaint: We have just issued a full refund back to your original form of paymentPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] groupon.com.Sometimes, our featured businesses' appointments fill up more quickly as the expiration date approachesIn these situations, we ask that our merchants accept your Groupon for the full value and schedule your appointment for a date that falls after the deal's expiration, if necessaryAdditionally, if you do not reach out to the business to schedule before your Groupon expires, it will still be redeemable for the amount you paid.I’ve reviewed your request for a refund, but unfortunately, this Groupon is non-refundablePlease be aware that due to our return policy, we can only offer refunds within three days of purchase for Local dealsHowever, Groupon Local vouchers are fully transferable, which means you can give your voucher to a friend or family member to use instead if you're not interested in using itIf you’d like assistance using your Groupon, I’d be happy to help.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] Supervisor Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: The purchase was flagged by our site's internal security to be further reviewed before it would be processed successfullyI sincerely apologize for the delayed resolution here but I assure you this process is in place only for our customer's protection as we take security, and customer's payment security specifically, very seriously.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI’ve also emailed you directly from [redacted] @groupon.com via Ticket [redacted] Regarding your complaint: I apologize for the frustrating experience.It looks like a full refund was issued back to your original form of payment on May during your email conversation with one of our representatives, [redacted] *.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: The purchase was flagged by our site's internal security to be further reviewed before it would be processed successfullyI sincerely apologize for the delayed resolution here but I assure you this process is in place only for our customer's protection as we take security, and customer's payment security specifically, very seriously.This matter is currently still being investigated and once one of our Account Specialists has reviewed all of the purchase information and details, they will follow up with you in a separate email laying out the steps forward.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello Michelle,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: It looks like your Groupon for Keo Asian Cuisine was refunded to Groupon Bucks on 09/13/I'm very sorry for the trouble you've experienced with this deal, and I absolutely understand your frustration.I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Lauren *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.for reference, in ticket [redacted] , it was stated:"Hello [redacted] We are not able to refund, the hotel denied the refund stating that they were not currently under a mandatory evacuation and were uncertain if they were in the path of the hurricane at the time of your requestIn addition, if the reservation was canceled, the standard penalty will apply.I have reached out to the hotel again and unfortunately, we have not been offered an approvalI have issued $in Groupon Bucks as a courtesy, given the inconvenience, this has caused you.When you book through Groupon, we process your payment and send it to the hotelIf the hotel is willing to authorize an exception to their stated cancellation policy, we can issue a refund.We did reach out to the business on your behalf but weren't able to get approval from the property to cancel your booking as an exceptionI understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways deals, and I'm afraid we've done all we can do at this point."A second manager Karman replied to you in a separate ticket, [redacted] :"Regarding your rejection: We did reach out to the hotel on your behalf, but weren't able to get approval from the property to cancel your booking as an exceptionI understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways deals, and I'm afraid we've done all we can do at this pointOnce a booking deal is outside the cancellation date, we reach out to our Outbound Team to get an approval from the hotelThe hotel stated that they were not currently under a mandatory evacuation and were uncertain if they were in the path of the hurricane at the time of your request.As a courtesy we have issued $Groupon bucks to your account that will expire in daysWhile I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved."At this point, we have reviewed policy with you, and reached out to the hotel to see if any further action can be taken on your behalf, which is cannotWe have issued $in Groupon Bucks as a courtesyWhile I know this isn't the desired outcome for request, we have exhausted every method we have to resolve this issueI apologize for any ongoing frustration, but we do consider this issue resolved on our end, and will not be replying to any further CS inquiries on this matter.Regards, [redacted] *ManagerGroupon Customer Support

Hello Bradley,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: I would like $in Groupon credit or $in cash refund to my credit card for the returned [redacted] Live Subscription.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Kelsey *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: There is no response I received no email directly from the Groupon customer support managerI have received other emails in the past from Groupon customer support at the same email address Sincerely, [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.I'm really sorry for the trouble and I appreciate your understandingI've just issued a $refund in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.The Groupon Bucks credit is available immediately in your accountThere's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.comThey apply automatically to purchases on our site until they run outYou can see your current balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] Supervisor Groupon Customer Supervisor

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I am very sorry for the difficulty you've encountered when trying to use your Vista Del Norte addressI appreciate you sharing the screenshot showing it is validate per the [redacted] websiteUnfortunately it seems our system is still not accepting that addressI appreciate you using an alternative address for the time being.I’ve provided more specific instructions in my direct email to you (Ref [redacted] )If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint, we are very sorry for the confusionIt looks like you did get the 8$ off applied to your order as you were only charged $and our usual discounted price for the Haircut and Deep Conditioning with Full Highlights and Lowlights package is $(see site below)https://www.groupon.com/deals/zino-s-international-hair-designers-1I’ve provided more specific instructions in my direct email to you If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **Groupon Customer Service Manager

Complaint: [redacted] I am rejecting this response because: you have sent the same response twice Sincerely, [redacted]

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support