Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: We have issued you a full refund to your original form of paymentI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *SupervisorGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:Although the vouchers are now printable I should have been given a refund when this company did not live up to their agreementThe last response once again did not address the fact that when I purchased my tickets the rules did not state I would have to wait until hours before the event to get themI pray that the matter is now resolvedWhen dealing with such an underhanded company; I can only imagine that something will go wrong on the day of the performanceUntil then this matter is no longer an issue Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: Typically, after the days of your purchase, we'll not issue a refund for the orderHowever, I am able to make an exception and I would like to offer the opportunity to take advantage of Trade InExchange your Groupon, and you can purchase a brand new oneYou can exchange your voucher any time for an equal value of Groupon BucksI’ve also emailed you directly from [redacted] @groupon.com via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket [redacted] In ticket [redacted] , we stated:"Hello ***Thank you for reaching out to us through the Revdex.com.Regarding your complaint: It appears that you were in contact with [redacted] in our Merchant Development department as of early September in regards to this issueAs they will be best equipped to discuss your contract, terms and payments [redacted] can be reached directly via email at [redacted] @groupon.com or via phone by calling [redacted] If you have any additional questions or are having trouble contacting [redacted] directly, please reply to me here and I will reach out directly to get you in contact with someone.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support"Regarding your rejection: As this is a forum for customers, please contact [redacted] as instructed above to resolve any pending issueHe will resolve all merchant issues.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceAt this point, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Initial Business Response / [redacted] (1000, 6, 2015/09/16) */ Contact Name and Title: [redacted] Manager Contact Phone: XXXXXXXXXX Contact Email: [redacted] @groupon.com Hi ***, Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble On 8/24/and 8/25/you spoke with [redacted] on our customer support team via emailAt this time she informed you that she had reached out to the hotel regarding this issue and unfortunately stated that they ( [redacted] ) would be unable to approve the refund due to a "no-show" on the date of 8/16/ I personally followed up again with [redacted] today, 9/16/15, and spoke with [redacted] a managerin their reservations departmentKim informed me that the hotel unfortunately does not have a record of you contacting them on 8/and again informed me that they would be unable to approve the refund request for this reservation As [redacted] had stated previously, if the hotel denies the refund request we would be unable to go around this decision On the original screen where you made this purchase, www.groupon.com/deals/ga-bk-foxwoods-resort-casino-3, we included a "Fine Print & Details" tab just below the main imageThis section will always include all conditions of the deal that you should know before making your purchaseIn this case, the following restriction should be noted: "No-shows will be charged total Groupon rate." Right now, the hotel is saying that you were marked as a no-showSince this restriction was included in the deal's Fine Print at the time of your purchase, I am not able to issue a refund We are considering this matter closed but please let us know if you have any further questions regarding your account or remaining Groupons I do apologize again for any inconvenience with this and thank you gain for your patience Regards, [redacted] Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’ve provided more specific instructions in my direct email to you in the ticket # [redacted] If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I have sent a prepaid return mailing label for youPlease follow the instructions on the label and return the product to usWe'll process a full refund upon the receipt of your return.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer SupportHello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint:I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I've checked the bank statement and confirm that you've linked your card in one locationbut you've made a purchase in another locationI’ve also emailed you directly from [email protected] via Ticket [redacted] please reply to me there if you have any further questionsThank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer SupportTell us why here

Your Revdex.com support question (Request: [redacted] Dec 14, 7:AM CST:Hi [redacted] Thanks for reaching out to us through Revdex.com.I have reviewed your correspondence with our representative and I'm sorry for any trouble with this GrouponLive purchase.If you dispute the charge with your financial institution, then we have to let that process run its courseInstead of resolving the issue with us, you should work with them directly to discuss a resolution.Our Customer Support department is always here to help you redeem your Groupons, and we like to try resolving any issues you may have before including anyone else in the processIf you ever need help, please let us do what we can first.If you haven't officially filed the dispute yet, let me know and we can continue working this outEither way, I'm happy to answer any questions you may have.We appreciate your understanding.Regards, [redacted] Manager Groupon Customer Support

Initial Business Response / [redacted] (1000, 6, 2015/08/20) */ Contact Name and Title: [redacted] Contact Phone: (XXX) XXX-XXXX Contact Email: [redacted] @groupon.com Hi ***, Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble Sorry for the trouble you've had with this GrouponAfter the expiration date printed on your Groupon, its promotional value expires, but you can still redeem it at the merchant for the amount paid towards the goods or services listed on the GrouponThis is listed on our website under terms and conditions and under the FAQs To make this right, I can issue you $in Groupon Bucks as a one time exceptionThis credit is available for you to use immediately and will expire in days Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons Regards, [redacted] Manager Groupon Customer Support Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/08/20) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted] I am rejecting this response because:the order does not appear in my grouponsTherefore I cannot contact the merchantFabfindz Sincerely, Sharon ***

Complaint: [redacted] I am rejecting this response because: Groupon is sinking that the other account is mine when it is my mom'sShe is listed there as the [redacted] addressIt is clear and evident to me why Groupon has such a poor eating from customers on the Revdex.com website and anywhere else I see reviews Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: When we discover a lack of inventory, we work with our vendors to try to make up for the shortage and ship your item as promisedWe're often successful, but I'm afraid we weren't able to acquire more inventory in a timely fashion this timeTo make up for the trouble, we've issued a $Groupon BucksI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me While I am not entirely satisfied with the complete lack of acknowledgement regarding having an unlicensed vendor, I do understand that my initial resolution conditions were either a $credit or refundAfter the use of this credit, this will be the last time I do business with Groupon moving forwardI am also completed in disbelief that I would have had to contact the Revdex.com to even receive a resolutionGroupon will be the first company who has lost a customer for life

The items that I purchased was a day cruise from palms beach to the Bahamas

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: First I would like to apologize for the experience that you've had in attempting to utilize your voucher for Haircut Package from [redacted] I see that you on April 26th you were issued in Groupon Bucks for the inconvenience and I do hope you have been able to find something that you enjoyOnce again I would like to apologize for the mishap.I’ve provided more specific instructions in my direct email to youIf there is any additional assistance that I can provide, please feel free to reply directly to my email there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] I responded to you a moment ago via email from [redacted] @groupon.com.In ticket [redacted] , it was stated:"Regarding your refund I double-checked, and this refund has been rejected by the bank...Since your previous bank account is closed, I would request you to add a new card to your account through which you want the refund to be processed.Once the card is added to your account we will be able to proceed further with your refund request."Regarding your complaint: I am terribly sorry for the frustration and inconvenienceI see that [redacted] responded to you again on 10/12/In his response, he stated:"I've just issued you a full refund to your card...Please allow up to business days for this to be reflected on your statement."It looks like this has already been taken care of, but if you need any additional help, please let me know by responding directly to the email I sent via [redacted] @groupon.comThank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Initial Business Response / [redacted] (1000, 6, 2015/07/30) */ Contact Name and Title: [redacted] CS Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @groupon.com Hello ***, Thank you for reaching out and I apologize for any trouble using our self service cancellation option at our website I have gone ahead and converted this refund back to the credit card used for purchaseAlthough this refund generally processes sooner, we do ask that you allow up to business days to reflect on your credit card statement As [redacted] stated in his previous email, since we were outside of our day return window when you contacted us, this refund would be considered an exception to our standard policyGoing forward, we will be unable to issue further refunds of this nature outside of our standard policy For future reference, if your Groupon is successfully cancelled on our site, it will be removed from your list of purchased Groupons and you should receive a cancellation emailIf this does not happen, please call or email us immediately so that we can take care of this within our return window Please let us know if we can provide any further assistance regarding this issue [redacted] CS Manager Groupon Customer Support Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/08/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you Revdex.com for enabling a successful outcome of this consumer situationYour timely assistance is greatly appreciated and brought successful resolution where other options had failed

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .I understand that you purchased two vouchers for 4-Wheel Alignment with a One-Year or a Lifetime Warranty at Your Brake & Alignment Service CenterI'm sorry to hear that the service was not to your liking, however we will not be able refund you as this is beyond our day Cancellation PolicyI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support