Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: We have issued a full refund to your original form of payment.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] In ticket [redacted] , it was stated:"Hello [redacted] I’m sorry for the trouble you’re having with this purchase! According to the tracking information the item was left with someone on 8/14/by ***.This Groupon Stores item is sold by a third-party merchantIn the case of any missing products, you should reach out to the merchant directlyThey will open a case with the shipping carrier and attempt to locate your package, which has proven to be successful in many situations.I see that you last contacted the merchant on August 28th at which time they advised they would work with the courierSince this item is sold by Olight Stores you must work with them regarding the status of the delivery.If you have any additional questions, please let me know.Thank you for your understanding.Regards, [redacted] CManagerGroupon Customer Support"Regarding your rejection: We were recently notified by your financial institution that a dispute had been issued against this purchase you madeWe recommend reaching back out to your financial institution directly to discuss a resolutionOnce a dispute is filed Groupon will no longer be able to assist with any refund discussion for the order in question.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Tell us why here...Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket # [redacted] .In ticket # [redacted] , it was stated:"Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm so sorry for the initial trouble you had placing your orderWhen an order doesn't process successfully the first time, we automatically try running your card again to get you the deal you wantedYou should have received an email right away explaining that we'll continue attempting to process your orderIn this case, your second purchase resulted in a duplicate after the initial transaction processed.Unfortunately, because the tickets were advertised as Final Sale, we are not able to offer a refund after a transaction has been completedAdditionally, we were recently notified by your financial institution that a dispute had been issued against a purchase you made—specifically, your Groupon for two tickets for [redacted] ***We recommend reaching back out to your financial institution directly to discuss a resolution.If you have any additional questions, please let me know by replying directly to this email.Regards, [redacted] *ManagerGroupon Customer Support"Regarding your rejection: I'm sorry for any confusionOur GrouponLive event deals are considered ticket purchasesAs such, they are non-refundable.Regarding your refund, we were recently notified by your financial institution that a dispute had been issued against a purchase you made—specifically, your Groupon for Tickets [redacted] Ascend AmphitheaterBefore we can process any refunds, we need to determine who the dispute ruled in favor forIf you can provide a screenshot of the [redacted] dispute, that can assist us in determining the refund.I would like to acknowledge the fact of the error message you receivedDo you remember what error message you received or have a screenshot you encounteredWith additional information, we can further escalate the issueI think it would help if we could see exactly what you're seeing, so can you please send a screenshot?Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Unfortunately I am unable to locate an order associated with the $charge using the details you have provided It's possible this transaction never actually captured—just attemptsIf these funds are not released soon, I suggest contacting your bank about this issue.I've found other purchases, but it's not in the account associated with this email addressIt looks like you have two accounts created with different email addressesThe other account associated is with [redacted] We can merge these two accounts if you would likeJust confirm your billing address and which email address you'd prefer to useIn addition to your accounts, it appears this billing information has also been used under an account associated with the name [redacted] Is this someone you know? If so, we recommend discussing repayment options directly with them[redacted] originally used this card on 5/to place an order which was later refunded that same dayIf that initial use was authorized, it is most likely that they did not realize that your card was still saved on their account and accidentally selected it for their more recent purchase.We have removed your card information from that person's account, so you shouldn't see any other transactions from purchases made on that accountIf this is not someone you know, we suggest contacting the financial institution that issued this card to discuss this matter furtherThey will be able to assist you in disputing the charges, and, if necessary, canceling the card so that it cannot be used again.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi [redacted] Thanks for your email, and I apologize for any troubleIt looks like this has already been taken care of, your refund processed successfully on 12/to the card ending in ***It should appear on your statement as a refund from Groupon, Inc.I apologize for any inconvenience, and thank you for your patience If you need any additional help, please let me know.Thanks again, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’m sorry to hear that the promotional discount was not applied to your purchase.I double checked and it appears that you were already provided with the refund back to your method of payment on 05/15/2017.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, ***ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Flight credit for the Getaways BookingI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It looks like this has already been taken care of [redacted] issued a refund back to the original form of payment on 8/28/If you need any additional help, please let me know.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: I am rejecting this response because: Sincerely, Ryan [redacted]

Hi Laura,Thank you for reaching back out to us through the Revdex.comI ha*e re*iewed all past correspondence and I'm sorry for the troubleI double-checked, and this refund has been recei*ed by the bank that issued the card ending in 1718.I'*e also located the Acquirer Reference Number (ARN) for this refund, which is the confirmation number created by the card processor—in this case, Wells Fargo Bank, National Association—when they successfully transferred the funds to your bankPlease contact your bank's claims department with this information so that they can retrie*e your funds:Acquirer Reference Number, ARN: [redacted] Last Four Digits of Card: Purchase Date: 11/8/15Refund Amount: $37.61Refund Date: 11/8/(Processed 11/9/15)Issuer of Refund: Groupon, Inc.My apologies for the incon*eniencePlease let me know if there's anything else I can help you withThank you,Brette *.ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: it's a lack of respect this behaviorIt shows they don't care for its customers Sincerely, [redacted] ***

Hi [redacted] No problemI just issued a full refund back to the credit card you used for this purchase insteadPlease allow up to business days for this to be reflected on your statement.Regards, [redacted] *Groupon Customer Support

Initial Business Response / [redacted] (1000, 5, 2015/09/04) */ Contact Name and Title: [redacted] Manager Contact Phone: [redacted] Contact Email: [redacted] @groupon.com Hi [redacted] , Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble I do see that you contacted us directly and our account specialists will follow up as soon as they can Regards, [redacted] Manager Groupon Customer Support

(The consumer indicated he/she ACCEPTED the response from the business.) So, a Groupon supervisor got involved with this and they finally saw that this duplicate order was not my faultThe Groupon Bucks credit offer is acceptableI need to ask one question of Groupon thoughHow does a customer know what account they are in if they are sent duplicate emails to their computer from accounts, and the information at the top right of the screens ALWAYS shows only their own information, and it is dkuplicated for both accounts???? This is to avoid this same problem in the future?????

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: Because your Groupon Goods order was older than two hours when you contacted us, we aren’t able to stop your order from going outHowever, your order is eligible for free returns so when it arrives, you can send the item back for a full refund if you still wish to do so.I’ve also emailed you directly from [redacted] via Ticket [redacted] please reply to me there if you have any further questions.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.comI'm very sorry for any trouble you have had with this purchaseI realize how frustrating a situation like this can bePlease know that we appreciate you bringing this issue to our attention—we'll use your feedback to evaluate the kinds of deals we offer and the businesses we work with in the futureWe're always happy to help facilitate redemption for our customersWe want to do everything in our power to resolve this issue for you, so I'd be happy to reach out to the business on your behalf to get this straightened outOf course, I'm sure this experience has been frustrating so far, and I understand if you'd prefer not to wait any longer for a resolutionI'd be happy to issue a refund in Groupon Bucks or directly to the original method of payment insteadPlease let me know how you'd like to proceed, and thanks so much for your patienceThe sooner I hear from you, the better I can assist! I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, [redacted] Manager Groupon Customer Support

Hi Amanda,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understandingRegards, Marisabel *.ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: I've asked several times for a credit to be processed back to my credit card I've stated several times that I did not want to be pressured to use $towards "goods" that I don't need, just so I did not lose my money all together This has been going on for months with promises of a phone call back by customer service, only to receive none For Groupon to act like they did the right thing by issuing "groupon bucks" to use towards their goods rather than issue a credit back to my credit card is completely frustrating and very disappointing Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Sorry for any trouble! I can confirm that your refund processed successfully on 08/01/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Unfortunately, we're unable to expedite the cash refund processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and I hope this clears everything upPlease let me know if you have any other questions.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11005230, and find that this resolution is satisfactory to me Sincerely, Andrew [redacted]