Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.On your account there is an attempt of purchase for [redacted] Instant Oil ChangeI see that we attempted to run the charge for this purchase, but the credit card on file was declinedYou should have received notices via email after each attempt.In reference to that same card we were able to locate a charge in [redacted] account on 12/28/for an placed order.For security purposes, we are unable to modify anyone else's account without their direct consentPlease have the purchaser of this Groupon log in using the email address associated with their Groupon at www.groupon.com/supportThe sooner we hear from them, the better we can assist.If this is not someone you know, we suggest contacting the financial institution that issued this card to discuss this matter furtherThey will be able to assist you in disputing the charges, and, if necessary, canceling the card so that it cannot be used again.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Regards, [redacted] ManagerGroupon Customer [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your refund request for order number: [redacted] ;I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] I responded to you a moment ago via email from [redacted] @groupon.com.In ticket [redacted] , it was stated:"It sounds like the restaurant you visited to redeem was only able to honor $of the $On the page where you made this purchase, we included information as well as a link to explain that the $gift card could be redeemed with various restaurants for a total of $and that different restaurants may only have gift cards available in certain denominations and minimum spend requirementsYou can view this information on the original screen where you made this purchase, http://www.groupon.com/deals/ultimate-date-night-600."Regarding your complaint: I absolutely understand your frustration and apologize for the confusionUnfortunately, we do not have administrative access to Resteraunt.com's website and are unable to alter the spending limitations they have set on their endFortunately, even if you've only spent a portion of your $so far, the remaining credit can be used towards other restaurants available on their website.I am sorry that I wasn't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance.Thank you for your understandingIf you have any further questions, please reply directly to the email I sent via [redacted] @groupon.comRegards, [redacted] **ManagerGroupon Customer [redacted]

Hi ***Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble with your Groupon Goods purchaseThis is never the experience we want you to have, and we're completely embarrassed by the mistakeWe're doing everything we can to make sure this doesn't happen in the futureThe deal you purchased has been closed and is no longer available for purchaseYou may see this item for sale on our site, but that is another dealIf you're interested in the item, you are welcome to purchase it from one of those dealsI apologize again for the troubleIf I can help with anything else, please let me knowRegards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.It looks like this has already been taken care of and we have issued a full refund back to your payment card on 06/26/2017, but if you need any additional help, please let me know.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *.ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10973839, and find that this resolution is satisfactory to me The representative contacted me privately and I was given a full refund for the defective merchandise Sincerely, Meron [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *SupervisorGroupon Customer Support

Hi [redacted] Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the troubleI checked the tracking for your order, and can see that the package arrived on 12/I see that you were able to retrieve a return label from your account on 12/25.Once you've mailed the package back, you can keep an eye on the progress of your return by signing into your account at www.groupon.com/mygrouponsJust click "View Details" and then "View Return Status."Please allow 2-weeks (or sooner) for your return to be received and refundedWithin business days of receiving your return, we'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processedKeep in mind that it can take up to business days for the refund to appear on your statement once it's been issued.Thank you for your patience, and please let me know if you have any additional questions or concerns.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: This is not a solution that the problem Sincerely, [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It appears we were able to resolve your issue directly with our Customer Support team prior to replying to your Revdex.com complaint.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understandingRegards, [redacted] A.ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I've double checked your [redacted] email address and I can confirm that it is no longer subscribed to receive any emails from Groupon.com, so I'd like to look into this further for youWould you mind forwarding me some of the emails you've been receiving from us, and can you confirm which email address is receiving these emails?I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: I am still not receiving what I paid forI bought a groupon for a discounted product, now that the Groupon has expired, I know how to purchase the product at the regular price in order to be able to use the money that I spent on the grouponFurther, no where does it say that I have to use the expired groupon for exact what I purchased it for originallyI purchased a groupon for four photobooks, in order to get the money I paid for the groupon, I know have to purchase for photobooks at the regular priceNot only that but even though it is no longer a traditional groupon, but a credit, it is still treated as a groupon and therefore I can not use it in combination with another coupon or discountHow is that far to me? Groupon got their portion of my purchase as well as the business, but I am now out that money unless I want to pay 3-times what I paid for the groupon just to get what I paid forI think it's a very scammy, scheming, underhanded policy, that is ill worded at best Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.I've double-checked your account and can confirm that the refund has processed to your [redacted] card on 5/9/This should reflect on your bank statement within business days.I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there via ticket # [redacted] .Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Thank you very much for your help in this matter Sincerely, [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I have notified a Merchant Support specialist who is reviewing your request who will provide more specific instructions in a direct email to youIf you have any additional questions, please reply directly to that message.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me; however, I am very disappointed that it took my having to file a complain witht Revdex.com to get a resolution Thank you, Revdex.comI appreciate your hard work Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: EXPLANATION OF POLICY/ DEPT PROCESSES / REASSIGNMENT INFO/ ETC.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] Manager

Tell us why here...Hi [redacted] My name is [redacted] and I'm a Manager with Groupon Customer Support Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm sorry to hear about the trouble you've had with your Groupon Goods purchaseIf your order arrives damaged or defective, you can always return it within days of deliveryUnfortunately, we're not in a position to accept returns outside of that window and cannot assist with a refund at this pointYou can visit http://gr.pn/GoodsReturns to read more about our return policyI'm very sorry for the inconvenienceRegards, [redacted] *ManagerGroupon Customer Support