Groupon

Hi Rexanna,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, Marcus *.ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint:Groupon has completed an investigation into this merchant recently and confirmed they are open and accepting vouchersSince this is the case, before I would be able to consider a refund, I need to reach out to our Scheduling Team againThey will communicate your information to the merchant and try to get an appointment scheduled at your daughter's convenience.If you could please reply to this email and confirm the best way to reach you/your daughter and the preferred appointment times, our Scheduling Team will take over from there.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’ve looped in a manager who works on the Groupon Stores Team and they’ll be in touch shortly.I’ve provided more information in the direct email to youIf you have any additional questions, please reply thereThat’s the thread that the Groupon Stores Manager will be using to further discuss your issue.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support”

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***[email protected] your complaint: I can confirm that your refund processed successfully on 07/05/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.It should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:I want two $gift cards for this merchant then since your site didn't allow purchase Sincerely, [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: This Groupon is final sale, so typically, we are not able to issue a refundHowever, given the circumstances, I am able to offer a one time exception in this caseI've just issued you a full refund and removed this Groupon from the accountPlease allow up to business days for this to be reflected on your statement.While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *SupervisorGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Sorry for the trouble you have been throughSorry for any trouble! I can confirm that your refund processed successfully on 09/07/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.As your refund was issued as Groupon Bucks, the credit is available immediately in your accountThere's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.comThey apply automatically to purchases on our site until they run outYou can see your current balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.Also I can see that purchases were made using the Groupon bucks.I apologize for any inconvenience, and I hope this clears everything upPlease let me know if you have any other questions.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: I do not want a credit, I want a refund That is the only fair solution to Groupon selling something that is non-existent I do not trust Groupon to provide what is offered and will no longer be buying things on Groupon Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your refund request for order # [redacted] ;I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: I apologize for any frustration, and for all the back and forthAs already stated, we are unable to issue a refund for a fee that was not paid to GrouponAny funds you paid directly to this merchant will have to be refunded by themYou can reach out to your financial institution for advice regarding your optionsThey will be able to help you through the process of getting your money back.However to help make up for the trouble, I've issued $in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI apologize for any frustration, and for all the back and forth.I’m so sorry to hear that your order doesn't meet our quality standards Although we're not able to offer exchanges or replacements at this time, I can help you return this order for a full refund.I have sent you a return label in a separate e-mail.Print the label and return the item via U.Smail for free.Check the status of your return by visiting http://www.groupon.com/mygroupons.Locate the item you returned, then select “View Details” and “View Return Status.”When we receive the item, you’ll be refunded to your original form of payment within business days.To help make this right, I’ve also issued $in Groupon BucksWe'd love for you to be able to try one of our other dealsYour Bucks will automatically apply to future purchases and expire in days.Thanks so much for your understanding!Regards, [redacted] * SupervisorGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I apologize for any confusion My colleague [redacted] * has reached out to you in ticket [redacted] for this information, so we can resolve your issue Please reply directly to that email, and we will ensure this claim is resolvedThank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.comFor reference the ticket # is [redacted] Regarding your complaint: I am unable to locate your merchant account in our systemIn reviewing some previous correspondence, I have a feeling your deal may have been featured outside of the USAs such, I have asked for some additional information to locate your account in teh email I sent you directlyYou can also call our US Merchant [redacted] at [redacted] in the meantime as well and they will be able to assist directlyIf you have any additional information that will help me locate your account and have trouble with the number provided, please reply to my email directly and I will be happy to follow upRegards, XXXXXXXXManagerGroupon Customer [redacted] ”Please let me know if I can be of further assistanceRegards, [redacted] **ManagerGroupon Customer [redacted]

Complaint: [redacted] I am rejecting this response because:I stated that the only acceptable resolution at this point was a full refund This ring circus on Groupon's end has got to endGroupon did absolutely nothing to resolve this issue, outside of their original response, before I ever even contacted the Revdex.com to report their shoddy business practices Sincerely, [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Sorry for any trouble you encountered when attempting to use the SAVEcode on your purchaseAs stated previously we're, unfortunately, unable to issue a partial refund for the amount you would have saved with the codeOn 2/2/when you contacted us, we issued $in Groupon Bucks to your account as compensation which were set to expire on 8/2/Reviewing the account it appears the Groupon Bucks were used on 2/5/for a purchase.We're unable to offer any further compensation aside from the Groupon Bucks we issued that were equivalent to the savings the code would have offered you.If you have any additional questions, please reply to me via my direct email (Ticket # [redacted] ).Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: It looks like this was already refunded on 1/11.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Initial Business Response / [redacted] (1000, 5, 2015/04/22) */ Contact Name and Title: [redacted] Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @groupon.com Hi [redacted] , I'm sorry for any troubleUnfortunately, I am unable to find an account associated with the personal information you've providedIs it possible you use another email address for your Groupon account? We want to resolve this for you as soon as possible, but we'll need more information to location the account where the purchases were made if the email for the account is unknown Would you please provide the following details regarding the charges in question: The name on the card that was charged The type of card (Visa, MC, AmEx, etc.) The last digits of the card The expiration date on card The amount of the charge(s) The date of charge(s) The billing address associated with the card The name associated with the charge(s), as it appears on your statement (e.g"Groupon Inc." or "Groupon Palo Alto") You can send your reply to us directly at [redacted] @groupon.comYou can also call us days a week from 8:00am-7:00pm CST at XXX-XXX-XXXX My apologies again for the trouble and I look forward to assisting you further Regards, [redacted] Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Refund or exchange issuesWe unfortunately cannot issue a refund on this Groupon as we are outside the day refund windowHowever, we can reach out on your behalf if you still want to use it.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer SupportTell us why here

Complaint: [redacted] I am rejecting this response because: they are not recognizing my complaint they are only focusing on the dates of purchase and event datesAnd they do have the event dates wrong anyway Here is a copy of an email from The Cosmo:Good Evening June,Our groupon system has been a little confusingSo the groupon itself is not expired it was just the time to purchase them has expiredYou are more than welcome to come with the groupon and we will honor itI have advised my staff as you are not the only one this as happened to but if there are any issue just ask for [redacted] and I will be more than happy to assist youWarmest Regards, [redacted] ***Assistant Manager, Boulevard Pool [redacted] * [redacted] * [redacted] The Cosmopolitan of Las Vegas [redacted] ***Las Vegas, NV Sincerely, [redacted]