Groupon

Hello Karen,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email [email protected] the issue we were contacted about, it does appear as though re-sending a ring was not a possibility in this case so rather than inconvenience you further with a return, a refund was processed to the original form of payment and you are free to keep the product you received.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Eric J.ManagerGroupon Customer Support

Hello *** I'm very sorry for the continued trouble you've hadI realize how frustrating a situation like this can bePlease know that we appreciate you bringing this issue to our attention—we'll use your feedback to evaluate the kinds of deals we offer and the businesses we work with in the futureWe're always happy to help facilitate redemption for our customersWe want to do everything in our power to resolve this issue for you, so I'd be happy to reach out to the business on your behalf once more to get this straightened out.With that said, while we're doing every thing we can, I can't guarantee that we'll be able to resolve this in a timely fashionIf you prefer not to wait for a resolution, I understand and can issue a refund in Groupon credit to your accountThe credit would be available in your account immediately and would not expire.Please let me know how you'd like to proceed, and thanks so much for your patienceThe sooner I hear from you, the better I can assist! [redacted] *SupervisorGroupon Customer SupportTell us why here

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] via ticket [redacted] Regarding your complaint: The purchases you made were for Groupon Stores orders Per the Fine Print on this deal, "This item is sold through the Groupon Store Triple7deals, operated by [redacted] Ontario IncThe merchant is solely responsible to purchasers for the fulfillment, delivery, care, and quality of the advertised goods and services." Unfortunately, Groupon does not have the ability to cancel these orders on your behalf They can only be cancelled through your order confirmation email within hours of your original purchase Please be advised the day cancellation window you referenced is only applicable to our Local deals Since this item is shipped out, the cancellation window is much shorter in an effort to get the items to you as quickly as possibleIn your email to us on 8/via ticket number # [redacted] , you cited you refused the delivery and returned the item to sender The tracking number doesn't reflect this just yet Once the item reaches the seller, a refund will be initiated If you have any additional questions regarding the refund, please follow up with the seller directly You can reach them by following these directions:• When you purchased this item, you received a "Thank you for your purchase" email• Log into your email account and pull up this email—make sure you're looking at the email account tied to your Groupon account• Click "View Order Details"—this takes you to the item's order page• From there, click the Contact Merchant buttonI'm very sorry for all the trouble you've had with these orders As an apology for the inconvenience, I've issued $Groupon Bucks to your account This credit is available to you immediately and expires in days It will automatically apply to future purchases until it runs outI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I apologize for the trouble you have experienced trying to get in touch with [redacted] Massage.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: I am rejecting this response because:This is not an acceptable answerThey are the company who accepted the payment from my credit card, not the hotel There are various types of ways to appease their customers I've lost $They could offer me this amount in a store credit, offer to pay half of my lost amount, somethingI've been a loyal customer for years, spending thousands Why lose a customer, who would end up spending thousands more, over a $dispute? To not even try to reach out, or truly make a reasonable compromise Sincerely, Jessica [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint, I'm very sorry for the trouble that you had with your order from [redacted] Stores This is never the experience we want you to have.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I apologize for any confusionWe see you were able to trade this voucher in for other items on 12/23/You purchased Dark Obsession by [redacted] and [redacted] Commuter Boots.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello Cindy,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected]’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Amarnath *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: I reached out to my Rep [redacted] prior to filing the Revdex.com complaint and she never responded to my voicemails or emails, which was very unprofessionalAnd to be perfectly honest, I believe that GROUPON committed legal acts by not abiding by Our contractual agreement and refunding customers for services rendered, which should be outside of [redacted] 's paygradeNonetheless, [redacted] should have returned my calls or responded to my emails and she did neither, I'm not reaching out to her againAt this point, higher action is required as far as I'm concerned paygrade Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from s [redacted] .Regarding your complaintI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] Regarding your complaint: I’ve looped in a manager who works on the Merchant support Team and they’ll be in touch shortly.I’ve provided more information in the direct email to youIf you have any additional questions, please reply thereThat’s the thread that the Merchant support Manager will be using to further discuss your issue.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support”Tell us why here

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer SupportTell us why here

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com, Ticket # [redacted] for referencePlease reply directly to that email if you have any other questions or concerns.I sincerely apologize for the trouble you had with this particular purchase and your refundThis is certainly never the kind of experience we expect you to have when using Groupon, and can understand your frustration.When there is already a dispute on the charge with your financial institution, we have to let that process run its courseInstead of resolving the issue with us, you should work with them directly to discuss a resolutionI can confirm that a refund processed successfully on our end on 01/11/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.The refund should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund processIf it has been longer than business days since the refund was issued and it hasn't posted, please contact your payment processor to check on its status.If you would like to discuss the status of your dispute please reach out to your financial institution directly.Thank you for your understandingIf you have any further questions or concerns, feel free to let me know.Regards, [redacted] *SupervisorGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your refund request for order# [redacted] ;I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *.ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: I've issued a pre-paid return label so that you can return the item at no cost and receive a full refund to your original form of payment.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Thanks for your email, and I apologize for any troubleIt looks like this has already been taken care of, but if you need any additional help, please let me know.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint about your [redacted] One $Voucher and Two Large One-Topping PizzasA new promotional code has been issued, given the old code expired with the voucher because it was not processed prior to expiration.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted] Tell us why here

Complaint: [redacted] I am rejecting this response because: I find the policy arbitrary and the reasons to be untrue The performance under discussion was at the exact same venue or weeks later I have worked in customer service for decades and feel that Groupon simply refuses to make any accommodations for it's customers Over the years I and the many companies for whom I have worked have made many such accommodations in the pursuit of customer service and common decency I'm quite fed up with being treated like I'm trying to scam a company, when I simple needed to attend a funeral (hardly an event for which one gets a lot of notice) As it was the event has passed and my daughter had to attend with her grandfather and someone else without her mother Tickets had been a birthday presentI do not accept Groupon's reasoning and won't be making any purchases for the foreseeable future, if ever Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.comPlease reference ticket number: [redacted] in any follow up.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ** SupervisorGroupon Customer [redacted]