Groupon

Complaint: [redacted] I am rejecting this response because: your company hires people that can't seem to readI made it clear several times I can not get a hold of this companyI even invited you to make contact with that company and have me on the callYou avoid that part of my complaint completelyUntil you admit or prove that the company answers their phone, this complaint will never be resolvedI do not want any credit from your company because I don't want to do business with you anymoreListen to your customers Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: You rejected the refund through our financial institution I will not be using Groupon again Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.comI want to resolve this for you as soon as possible, so I'll need some more information to get to the bottom of thisFor security reasons, would you please provide the following details regarding the last orders made or attempted on your account: • The name on the card that was attempted • The type of card ( [redacted] etc.) • The last digits of the card • The expiration date on card • The date of the last made or attempted charge(s) • The billing address associated with the card attempted With this information, we can look into the issue and find a speedy solutionI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, [redacted] Manager Groupon Customer Support

Complaint: [redacted] I am rejecting this response because:My complaint is related to Groupon's terrible customer service Throughout this process, they have been of absolutely no assistance The last email from them, and I don't know why they insist on contacting my privately when the Revdex.com offers a perfectly viable means of communication between parties, stated that they were finally able to ascertain that the treadmill was delivered.I know the treadmill was delivered, the question is why did it take them a month from the time I ordered, and two weeks from the time it was delivered to finally be able to tell me anything about fulfillment of the order and why does my account still show the treadmill is preparing to ship and why does it give me a UPS Freight tracking number that turned out to be a tracking number for Old Dominion Trucking?It's the absurdity, lack of concern and delayed responses that are so frustrating In the private emails they've been sending, they said they've given me a $Groupon credit but considering my reluctance to ever use them again, I don't consider that to be an acceptable resolution I'd consider a partial refund to be a good faith gesture for wasting so much of my time and the only response that I will agree to accept to close this matter favorably Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Refund Or Exchange IssuesWhile we normally wouldn't be able to offer a refund outside of days from the date of purchase, we can offer a trade in here.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Sorry again for the trouble! I've gone ahead and processed that refund for you You should receive an email confirmation shortlyPlease allow up to business days for this to be reflected on your statementI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.I checked your account and I can see that a refund of $was already processed on 11/11/to your original form of paymentPlease allow business days from the day of refund to view the refund in your accountIf you still have any question please reach out to [redacted] for locating this refund.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hey ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards, [redacted] C.ManagerGroupon Customer SupportTell us why here

Hello Leticia,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Customer Services IssuesPlease contact your account manager directly or reach out to our merchant support line at [redacted] Our customer support department unfortunately has no insight into merchant issues such as yours.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer SupportTell us why here

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Unfortunately, we aren't able to issue a refund in this situation.I checked your account and see that we've already shared your contact information with the businessThe business should have contacted you by nowPlease let me know if you weren't contacted by the business, so that we'll contact the business again on your behalf.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] VManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.comIt looks like this has already been taken care of; I see that your issue was escalated to our Groupon Goods team via Customer [redacted] ticket [redacted] The resolution provided in that ticket shows that you were issued a refund of $in the form of Groupon Bucks on 12/13/Any Groupon Bucks that are issued to your account will be available immediately after issuance and will apply to the next purchase made automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygrouponsI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, [redacted] Manager Groupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com in the ticket # [redacted] Regarding your complaint: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: I never received any direct email from you like you speak of in your response I check my junk mail folders and both of my email accounts In regards to finding my account in your system, to help you find my account, my Groupon account's email address is [redacted] Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI responded to you a moment ago via email from [redacted] Regarding your complaint: not receiving a refund for a Groupon to a color run eventYou mentioned in your statement that you did not follow the redemption instructions to register prior to the event.I’ve provided more specific instructions in my direct email to youUnfortunately, I am unable to locate these Groupons in the account associated with [redacted] The last purchase in that account was made on 3/8/for a BYOB Hand Building Pottery Class for TwoPlease reply back to the email I've sent you, which is ticket [redacted] , with the correct email address associated with the purchases in question.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10984655, and find that this resolution is satisfactory to me Groupon.com finally did offer to accept the return of this item Sincerely, Paul [redacted]

Complaint: [redacted] I am rejecting this response because: Hello,I received this message regarding my complaint against Groupon I apologize that I did not respond within days - we have had a family emergency and my Dad was in the hospital This complaint should not be closed (ID [redacted] ) Groupon said they were resolving it by giving me Groupon bucksThese bucks did not appear on my account In addition, I was not asking for Groupon bucks, I was asking for a refund due to their error and then trying to cover it up The charge is being disputed now though the credit card company My Dad paid for the tickets with his credit card, though we used my Groupon account Neither of our accounts show the credit they had said they were giving us, and so since we had requested a refund and did not get that, we are proceeding with the credit card dispute, unless Groupon agrees to credit the funds back to the card.Please re-open this complaint It has not been resolvedOriginal message from Revdex.com is below.Thank you, [redacted] ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Thanks for clarifyingI am sorry about all of the back and forth on this issue, I completely understand your frustration hereI'm really sorry for any trouble this has causedI've just issued you a full refund of $returning to your [redacted] ending in [redacted] and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.Obviously, this is not the experience we wanted you to have when using a GrouponIn your email to the Revdex.com you mentioned that you'd like to deactivate your Groupon account after resolving this issueIf this is still your preference, let me know and I can accommodate your requestI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It appears that your issue was already resolved on 12/31/with a full refund of the $back to the card ending in [redacted] in Ticket [redacted] .If you have any additional questions, please reply to me via my direct email (Ticket [redacted] ).Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Our good team have contacted you on requesting details on the tracking number and the receipt number of the return labelsThis will help us in identifying your returned orders and assist you further.In the future, please do not photocopy this label or use for alternative orders.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]