Groupon

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, I apologize about the experience you had attempting to redeem the eGift card with the merchant and with our supportIn the interest of resolving the matter to your satisfaction as quickly as possible, I have gone ahead and have processed a full refund of $to your original form of payment.We hope the processed refund resolved matters to your satisfactionI have also sent you an email via [redacted] @groupon.com If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I’ve provided more specific instructions in my direct email to you.If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer SupportTell us why here

Hi [redacted] I'm sorry for the troubleIt looks like this account was deactivated due to inactivity.I've gone ahead and reactivated your Groupon accountPlease visit www.groupon.com and click on the "Sign In" link on the right side of the pageFrom there, you can sign in with the email address and the password you set when you created your account or made your first purchaseIf you need to reset your password, you'll have the opportunity to do so on the sipage.You can check your Groupon Bucks balance and see your Bucks history by visiting www.groupon.com/mybucksYou can also navigate here by visiting My Account and clicking Groupon Bucks.I'm sorry again for the inconvenience, and thanks for your understandingPlease let us know if you have any questions through the direct email I've sent you.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaintI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

"Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I can confirm that your refund processed successfully on 7/26/You should have received an email confirmation shortly after this refund was issuedI’ve provided more specific information regarding this issue in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **SupervisorGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint about your email subscriptions, I am very sorry for the inconvenience I have unsubscribed the email address [email protected] from all Groupon emails I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: The additional $authorization hold that you see is not a charge, but just a pending amount captured to ensure that the [redacted] account is validThese authorization holds fall off of your bank statement within a few business daysWe can confirm that you were only charged one time for $on 9/15/17.I've included this information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *SupervisorGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Heather in ticket [redacted] .In ticket [redacted] , it was stated:"Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I have included a breakdown of the [redacted] Beach and Golf Resort order in your account to help clear up any confusion:The order in question, Booking # [redacted] , was first attempted using a mobile device previously used on your accountThis attempt was done on 12/13/Sometimes customers accidentally make purchases using the Groupon mobile app or browser on their phone, this appears to be the case.When you complete a purchase, you'll see a "Thank you" screen and will also get an email confirmation right awayYour Groupon order will immediately reflect in your accountIn the case of this order you would not have received that confirmation email because we received a "General Decline" when trying to charge your cardThe order was then held in a failed state until it either cleared out by the consumer or until we are contacted to remove the order while it is still in a failed stateWhen a failed order is not cleared out from the account, we will automatically attempt to recharge that card within hoursThis automatic recharge is cited in the email we send consumers to notify them of unsuccessful ordersThe order was automatically attempted again within hours on 12/14/2017, again we were met with a general decline and another email notice would have been sent at that timeThis order finally processed on 12/15/after our system automatically attempted to collect the funds again.As stated under the Fine Print & Details tab on the screen from which this purchase was made, www.groupon.com/deals/ga-bk- [redacted] -beach-and-golf-resort-20, "15-day cancellation notice required prior to cheor reservation is non-refundable; reservations made within cancellation window are non-refundable." When you book through Groupon, we process your payment and send it to the hotel and as such the hotel's cancellation policies will apply meaning that this order was nonrefundable once processed successfully.We reached out to the property on your behalf prior, but weren't able to get approval from the property to cancel/refund your booking as an exceptionI understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways deals.Additionally, we previously issued $in Groupon Bucks credit to your Groupon account to help make up for the trouble and inconvenienceThis credit was available for you to use immediately after issuance on 01/16/and will expire days from that date.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.For reference, if you ever need to cancel a reservation before the cancellation deadline specified in the Fine Print, you can accomplish this from the "My Groupons" section of your accountJust sign into your account at http://www.groupon.com/mygroupons and click the ""Cancel"" link next to your order.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support"Regarding your rejection: I'm sorry that the purchase for the [redacted] Beach and Golf Resort was madeWhen an attempted purchase was made on 12/13/but was declined due to credit card payment, our system will automatically recollect the funds within hoursWe will attempt to recollect three times to secure the deal our customer initially requestedAfter each failed attempt, we send an email to the customer to update their payment method and that our system will reattempt the purchaseOn 12/15/2017, our system reattempt the purchase and was successfully processed through.With the unintended purchase made, we reached out to the hotel on 1/12/for a refund approvalGroupon does not impose the cancellation policy for Getaway dealsAny cancellation request outside the cancellation period requires an outbound call to the hotel for their approvalAs the hotel has denied our request, unfortunately we would not be able to proceed with a refund for the reservation.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: per the fine print of the [redacted] Gardens deal (which is available pre-purchase), it's stated "Groupon is seller of voucher & merchant shall have no responsibility other than honoring voucher for stated admission purpose and promotional period"Meaning that after the promotion period of this Groupon was over, the voucher would be fully expired.We do have a general policy of "if the merchant refuses to honor the voucher then Groupon will refund the amount paid", however this was not eligible for this deal because of the fine print stipulation mentioned aboveOn your vouchers under the "Rules" section it reads "These are the restrictions that apply to every Groupon voucher (unless the Fine Print specifies an exception)"Which unfortunately it did for this deal.Since a previous representative has already offered you Groupon credit outside of our policy, we're happy to put the amount you paid into your Groupon Bucks account to be used towards alternative dealsThis credit will be immediately available for you to use and you can view your balance from groupon.com/mybucks.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: Groupon had originally offered to give me a credit to use toward another GrouponGiven the extreme dissatisfaction I experienced with a Groupon-sponsored business and the subsequent Groupon customer service response, I am not interested in doing further business with Groupon and thus a credit is uselessI contacted Revdex.com because I am seeking a full refund in the original payment methodSincerely, [redacted]

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm so sorry for any inconvenienceI'm happy to help, but I'll need some more details first to locate the Groupon account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] .In ticket [redacted] , it was stated:"Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] .In ticket [redacted] , it was stated:"It sounds like the restaurant you visited to redeem was only able to honor $of the $On the page where you made this purchase, we included information as well as a link to explain that the $gift card could be redeemed with various restaurants for a total of $and that different restaurants may only have gift cards available in certain denominations and minimum spend requirementsYou can view this information on the original screen where you made this purchase, http://www.groupon.com/deals/ultimate-date-night-600."Regarding your complaint: I absolutely understand your frustration and apologize for the confusionUnfortunately, we do not have administrative access to Restaurant.com's website and are unable to alter the spending limitations they have set on their endFortunately, even if you've only spent a portion of your $so far, the remaining credit can be used towards other restaurants available on their website.I am sorry that I wasn't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance.Thank you for your understandingIf you have any further questions, please reply directly to this email.Regards, [redacted] **ManagerGroupon Customer Support"Regarding your rejection: I'm sorry for any confusionI've reviewed your request, but will not be able to issue a refund because your voucher is final sale.This information is listed in the Fine Print, which can be found on your voucher and the page where you originally purchased this deal, https://www.groupon.com/deals/ultimate-date-night-Additionally, the instructions to redeem the Restaurant.com portion of the deal is listed in the instructionsI have included the link for Restaurant.com for your referencehttps://www.restaurant.com/theidealmeal?prti=5177&hbv=hb_dine.restauran...⇄ All the details and exclusions for a restaurant will be listed on their site.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint [redacted] I am rejecting this response because:refund was for the wrong order and not the correct amount Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: it looks like the order in question was credited back to your Groupon Bucks account (without return) on 10/7/Given you're a great customer with us though, we've also put an additional $into your Groupon Bucks account as a gesture of goodwill (which is available for the next days)You can check your Groupon Bucks balance through groupon.com/mybucks.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Refund for the exchange rate of US to CanadianI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email to the email address associated with your Groupon account from [redacted] @groupon.com via Ticket [redacted] .Regarding your complaint: I'm very sorry for any confusionYour first transaction was in a pending state for several minutesIn this case, we were ultimately able to process your first order, but because you placed additional orders in the meantime and each transaction was successful, you ended up with two Groupons for this deal in your account Unfortunately, because you initially contacted us outside of the return window, I am not able to offer a refund in this caseHowever, because your request came only a few days outside the window,I would like to offer the opportunity to take advantage of Trade InExchange your Groupon, and you can purchase a brand new one.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.I'm again sorry for any inconveniencePlease let me know if you’d like to proceed with Trade In or if there is anything else I can help you with.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] .Regarding your complaint, per the email sent to you from [redacted] on 11/4, we have cancelled your order and refunded your payment in full to your credit card.I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support