Groupon

Hi [redacted] My name is [redacted] and I'm a manager here with Groupon Customer Support I have reviewed all correspondence, including your most recent exchange with my colleague [redacted] on January 17th.Regarding your complaint: As previously stated, we are unable to issue you a refund for this voucher, but have offered several times to trade in the value toward another local purchase While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *.ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I apologize for any frustration, and for all the back and forthI just issued a full refund back to the credit card you used for this purchase insteadPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you via Ticket [redacted] If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: We can confirm that your refund was successfully issued, and have supplied you with Acquirer Reference Number information you can provide to your bank to track your refund.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] As already stated multiple times, we have honored your request to delete your account, remove all billing information and personal information, and have unsubscribed you from any emails.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstancePer your own request, and due to the nature of your inappropriate comments made to our staff, we will no longer reply to any inquiriesI am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello Kristen,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: I understand that you were attempting to enter promotional code SAVEduring the checkout process to determine the discount for the Harlem Globetrotters Greensboro Coliseum Piedmont Triad tickets.When entering a promotional code during the checkout process, you would need to enter the code and press the button that says "Apply," which is located next to the box where the code is enteredIf the "enter" button is pressed instead of the word "apply," the order will proceed and confirm because your credit card information is already preset on the checkout page unless you choose to change itWhenever using the "enter" button during any checkout process, the function is a form of proceeding to the next page, which is likely how your order was confirmed.The promotional code SAVE20, as with all of our other promotions offered, had exclusions and a maximum discount that would applyThe terms of this promotion are: "Valid on Local unit per transaction; max usesMax $discper dealEnds 1/Exclusions apply; see gr.pn/promofaq." The promotional code was not valid on this purchase because it was only valid on Local dealsThese were tickets for a Groupon Live event, which was not part of this promotional offer.In addition, all of our promotional codes are valid on one unit per transactionThis means that for a total purchase of tickets, assuming the promotional offer was valid on this purchase, the discount would have applied to one ticket in the transaction, for a discount amount of $12.80.While we understand this purchase was accidental, the tickets were listed as Final Sale at the time of purchase and we are unable to issue a refund.In addition, since we were notified that a dispute had been filed for this purchase, once a dispute is filed Groupon will no longer be able to assist with any refund discussion for the order in questionWe recommend reaching back out to your financial institution directly to discuss a resolution.However, you are still welcome to redeem your Groupons with the merchant or give it to a friend if you're unable to use it yourselfYou can find your available Groupons by signing into your account at http://www.groupon.com/mygroupons.If you have any additional questions regarding our policy, you can find more information by heading to our website and viewing the links that I've provided below:https://www.groupon.com/groupon-promisehttps://www.groupon.com/pages/terms...⇄ you have any additional questions, please reply to me through the direct email from Groupon.Thank you for your understanding.Kind regards,Jen ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm sorry again for the trouble, and we appreciate your feedbackIn circumstances like this, we typically don't issue refunds for final sale purchasesHowever, given the circumstances, I want to make this right for you as soon as possibleI've just canceled your purchase and issued a refund of $to your credit cardAlthough it can take up to business days for this refund to be reflected on your statement, it should appear much sooner.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meAs I said in the first email, [redacted] is out of the countryHe does not have access to a phone, email, or a computer Therefore, [redacted] nor I can verify that indeed $has been credited to [redacted] account or that there is no time limit on redeeming it I guess I will trust that Groupon has done what it says it has I will have to wait until [redacted] is able to confirm Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including the reply my colleague [redacted] sent on 1/20/17.Regarding your complaint: While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolvedThank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I can confirm that your refund processed successfully on 10/28/You should have received an email confirmation shortly after this refund was issued.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hey ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I'm so sorry to hear that your order took a few days to processI can now confirm that the order is in your account and ready to be used.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I'm very sorry for the trouble having in scheduling your appointment with Enjoy Holistic Healing This is never the experience we want you to have.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm sorry for the continued frustration According to the tracking number on this item, it was successfully delivered to the address that was placed on the orderUnfortunately we don't have any additional information on the location of your packageGenerally it is not our policy to issue refunds for orders when the tracking indicates that they were successfully delivered, however, in the past we made exceptions to our policy for you twice for this exact reasonWe are not able to continue to make exceptions in this case I want to assure you that we will always do everything in our power to help our customers, and customer satisfaction continues to be a top priorityWhile I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolvedI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi ***,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the troubleYour refund processed successfully on 11/to the card ending in ***It should appear on your statement as a refund from Groupon, Inc.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite this process If it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and thank you for your patiencePlease let me know if you have any other questions.Regards, [redacted] N.ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: While this is a separate issue than what was previously raised through Revdex.com, a refund for the day cruise has been processed.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Unfortunately, since the product has already been shipped to the address provided with your purchase, we aren't able to correct it at this time.The tracking information for your order indicates that it was delivered successfullyIs it possible for you to reach someone at that location to inquire about the delivery? You can also contact the shipping carrier, in this case Fedex, to follow up on the deliveryThey may be able to provide more details about the shipment.Thank you for your understanding.Regards,***ManagerGroupon Customer [redacted] Tell us why here

Revdex.com: [redacted] Hi, The business reached out to me and credited my accountHow do I withdraw the complaint or designate that it was settled? I logged in, but can't find anywhere to do that [redacted] On Monday, February 5, 2018, 3:50:PM CST, Revdex.com wrote: This e-mail is to notify you that you currently have a new message with Revdex.com in regards to complaint [redacted] Please click on the link below to access Revdex.com's Online Complaint Management System to read this messageClick here to read the messageIf your email program does not support the link above, then please copy and paste the link below into your browser [redacted] This is a post-only mailingReplies to this message are not monitored or answeredIf you have any further questions or concerns, please do not hesitate to contact us a [redacted] @chicago.Revdex.com.org or ( [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm really sorry for the trouble and I appreciate your understandingWe are able to cancel a Groupon within three days of purchaseI've canceled this Groupon and issued you a full refund to CC ending in ***Allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, I'm sorry for the trouble that you had in attempting to redeem the Groupon deal that your purchased for *** [redacted] As of 5/1/17, we were able to finalize our investigation and can confirm that this merchant was not contactable and we have pulled the deal from our siteOn 4/21/17, we were notified that you've filed a dispute regarding this chargeUnfortunately, this prevents us from being able to assist with this issue any furtherNormally, we'd be more than happy to process this refund since we confirmed the merchant couldn't be reached and attempt to help resolve thisOnce a dispute is filed with a financial institution, however, legally we are not able to take any additional action while the dispute is in processWe always want to work with our customers to attempt to resolve any merchant issues, but if a dispute is filed with a financial institution, at that point our hands are tied with regard to any action we can take.I'm sorry that we weren't able to assist any further at this point, but again, legally we are not permitted to take any additional action regarding this purchase once a dispute has been filed.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support