Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It looks like this has already been taken care of on ticket [redacted] I can confirm that your refund processed successfully on 09/20/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] Supervisor Groupon Customer Support

Hey Shan,Thank you for reaching out to us again through the Revdex.com.I've notified the manager originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected], [redacted] **ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer SupportTell us why here

Complaint: [redacted] I am rejecting this response because: like I've told you in numerous phone calls and emails, I was charged $for the service and when I finally was able to get an appointment ;because I have tried for months to even get one, I had to pay her with a credit card for something I already paid foryou gave me Groupon bucks for nothing -there is nothing on your website that interests me! That $Groupon bucks is worthless to me Your company has really gone downhill in the last year, customer service is low on your list and I will never do business with your company again .I am angry and very dissatisfied Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:Pertaining to the massage voucher purchased under [redacted] ***Sorry for any inconvenienceFor security purposes, we are unable to modify anyone else's account without their direct consentPlease have the purchaser of this Groupon log in using the email address associated with their Groupon at www.groupon.com/supportThe sooner we hear from them, the better we can assist.Regarding your Pearle Vision voucher; I'm very sorry for any trouble you have hadWe want to do everything in our power to resolve this issue for you, usually we can only offer refunds within three days of purchase for Local deals.But since you have been a loyal customer of ours, I can offer you the option to take advantage of Trade InExchange your Groupon, and you can purchase a brand new one.When you Trade In your voucher, you'll automatically receive Groupon Bucks equal to amount you originally paid for this dealAll you have to do is complete purchase of a new voucher for any Local deal using your Groupon Bucks within hours.Here’s how it works:Reply to this message to confirm that you want to exchange your Pearle Vision voucher for Groupon Bucks.Once we enable Trade In, you'll see an option to “Trade In Voucher” when you visit your My Groupons page.At any time, you can exchange your voucher for Groupon Bucks by selecting “Trade In Voucher.”When you successfully start your Trade In, you'll receive email confirmation that $has been issued to your Groupon account.If you don’t use your Groupon Bucks to purchase a new Local voucher within hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expire.However, you can continue to Trade In your voucher as long as you see an option to “Trade In Voucher” until days past the expiration date of your original voucher.Please let me know how you'd like to proceed, and thanks so much for your patienceThe sooner I hear from you, the better I can assist!Take care, [redacted] *SupervisorGroupon Customer Support

Hi Michael,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm sorry for the trouble you've run into with thisBecause of the specific nature of these purchases, being 3rd party Groupon Stores purchases, I'm unable to assist you with this.However, I've passed the issue along to a Groupon Stores Specialist to take a look, and they will follow up with you with more information.In the meantime, please feel free to let us know if you have any questions.Regards, Lance *.ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Product had been returned but there has been no refund initiated request you to provide us with following details.Sorry for any inconvenienceI wasn't able to find your purchase using this email addressCould you have used an account associated with another email address to make the purchase?I can definitely find any Groupons that you have been charged for; I'll just need a little more informationCould you please provide as much of the following information as possible?(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue.Thanks for your patience! I look forward to helping you further.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It looks like this has already been taken care of and you have $Groupon Bucks in your accountThis credit is available for you to use immediately and will expire in days from when issued.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: To make up for the discount, I've gone ahead and issued $in Groupon Bucks to your account for use toward your purchaseYou can now go ahead and place a new order for [redacted] Dinner GrouponYou'll see these $Groupon Bucks applying to your purchase.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meGroupon refunded the majority of the funds I requested and consider this complaint resolved Sincerely, [redacted] ***

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: For the safety and security of Groupon, we often review accounts for potential risksUpon reviewing your account, we encountered a violation of our Terms of Service and closed the account due to the reselling of Groupon vouchersThis decision cannot be appealed.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] In ticket [redacted] , it was stated:"Hi ***I apologize for any frustration this caused.I know it's especially disappointing when deal has sold out and is no longer available.While we don’t know if or when this particular deal will be available again, I have issued $in Groupon Bucks in your accountGroupon Bucks are available in your account immediately after they've been issuedYou don't need to enter any codes to use them—just click the green "Buy!" button once you find a deal that interests you and complete your order as usualThe Bucks will automatically apply to your future purchases until they run outAlways make sure you're logged into the account where you received the Bucks before you make your purchase.While Groupon Bucks apply to most types of deals, they currently cannot be used on Groupon Getaways that fall under the "Market Picks" category, or any deals where your order is completed on a partner business's websiteWe're hoping to include these deals in the future, but please keep these exceptions in mind for now.You can check your Groupon Bucks balance and see your Bucks history by visiting www.groupon.com/mybucksYou can also navigate here by visiting My Account and clicking Groupon Bucks.I hope this clears things up! Please let me know if I can help with anything else.Regards, [redacted] **ManagerGroupon Customer Support"Regarding your rejection: This sounds like a very frustrating situation, and I can appreciate that this was not easy to navigateHowever, we have no control over when a particular deal reaches its purchase limitAs [redacted] has already given you $in Groupon Bucks for this issue, which exceeds the original Groupon purchase price, we cannot offer a different solutionWe have no ability to issue you gift cards to the merchant directly, particularly when it exceeds the amount of the Groupon itself.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello Aaron,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] .Regarding your complaint: I'm very sorry for the trouble you've experienced trying to redeem this Groupon, and I can absolutely understand your frustrationBecause you had such a poor experience, I can see that we have already issued $in Groupon Bucks to your account for the order value, also we have issued additional $bucks to your account.To make up for the trouble, I have issued additional $bucks to your account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago from [redacted] @groupon.com via Ticket # [redacted] .Regarding your complaint: Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I apologize for any frustration, when there are issues working with a merchant we can always look into the matter furtherOur team can contact the merchant on your behalf regarding any issues with scheduling and work to assure you get the service you paid for on our site.However, I do understand your frustration with this merchant and we have issued a refund in Groupon Bucks to your account for the C$you paid for this voucher.Regards, [redacted] ** Manager Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm very sorry for the trouble you've experienced with your Groupon Goods purchase.Unfortunately, due to limited inventory, we're not equipped to offer exchanges or replacements at this time.You can return most products within days of receiving them, but keep in mind that some items are not returnableThis holiday season, purchases made between November and December 25, 2017, can be returned until January 14, Please check the deal's Fine Print for specific details about returnsFind more information on our standard return or exchange policy.As this product was purchased on 8/4/17, and your initial contact to us for assistance was on 11/22/17, we are unfortunately able to help return or refund your order.Again, I'm truly sorry for the frustrationIf you have any additional questions, please reply directly to the email I sent via [redacted] @groupon.com and I will be happy to respond.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]

I'm really sorry for any trouble this has causedI've just issued you a refund of $back to your [redacted] ending in [redacted] Please allow up to business days for this to be reflected on your statement.Thanks for using GrouponPlease let me know if there is anything else I can do for you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *SupervisorManagerGroupon Customer Support

Mr [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for understanding.Regards, [redacted] **ManagerGroupon Customer Support