Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected]'m sorry you didn't get a chance to use your [redacted] ticket purchaseThat's never the experience we want you to have when you make a ticketed purchaseWhile our Local purchases (such as restaurants or bakeries etc) do have a day cancellation window, the purchase that you made was not a Local purchaseThe purchase made was a [redacted] ticket for a ticketed event; Per industry standard ticketed events have specific cancellation policies and in this case it was listed on the deal pageUnfortunately, since this was a FaxXchange ticket purchases, we're not able to offer refunds after you buy themAdditionally, once the selected date has passed, the ticket has no valueWe always do our best to explain this clearly in the Fine Print on the page where you buy the dealI'm sorry if anything about this was confusingI've included all relevant information from the original Fine Print below: "Promotional value expires Oct 11, ALL SALES FINAL, subject to the [redacted] GuaranteeGroupon promo codes may not be used for this offer [redacted] Terms and Conditions applyGroupon Extraordinary Event Policy does not applyContact [redacted] at groupon@ [redacted] .com with questionsReview event location and ticket note before purchase (games/events listed may take place in other cities and some options are add-ons, not tickets)Price listed is the lowest available price at the time tickets are made available via Groupon." Again, my apologies that I'm not able to help with your requestIf you have any additional questions, please let me knowI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, [redacted] Manager Groupon Customer [redacted]

Hey Paul,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up by the end of the next business day with an email.You'll be working with Eric *and your Ticket # is [redacted] .Thank you for your patienceI'll be emailing you a quick message to get the correspondence started and Eric will take it from there.Regards,Andrew *.ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: This reservation is non-refundable, but the hotel has rescheduled you for the dates you provided.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

ello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email [email protected] your complaint: I'm so sorry for any trouble regarding the Buy with friends promotionSince your partial refund hasn't processed automatically, I have manually issued a refund of $in Groupon Bucks to your account to use toward future Groupon purchases.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Stalin *.ManagerGroupon Customer SupportTell us why here

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I wasn't able to locate your purchase with this email addressPlease reply with the details of your purchase and we'll look into this further.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer SupportTell us why here

Hello Nirit,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] have issued your Buy with Friends promotional amount.I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,DiwakarManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It looks like your issue has been taken care alreadyInitially we did find a failed order in your account for the [redacted] GrouponLater it seems that your second attempt to purchase the same deal has gone through and your Groupon is now readily available in your accountWe sincerely apologise for any inconvenience caused from our end.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, ***ManagerGroupon Customer Support

Hi Armando,My name is Zac, and I'm a manager with Groupon's Customer Support teamThank you for your patience as we have looked into your request.As previously stated, your financial institution had contacted us regarding a dispute that had been issued against a purchase you made—specifically, your Groupon for Beats Solo Drenched HeadphonesWe recommend reaching back out to your financial institution directly to discuss a resolutionWe will not be proceeding with a refund on our end.For the safety and security of Groupon, we often review accounts for potential risksUpon reviewing your account, we encountered a violation of our Terms of Service and closed the accountThis decision cannot be appealed.Please discontinue use of our website and our services immediately and note that we are preserving all rights to pursue further action should it be necessary to preserve the integrity of our program and the best interests of our company.Thank you for your understanding.Zac GManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID received my funds Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I see that in your recent conversation with us you have requested for a full refundI have issued the same and provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Groupon Stores PurchaseI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, ***SupervisorGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I apologize for any trouble you experienced trying to redeem your [redacted] Groupon.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: After you purchase a Groupon Goods item, we communicate with our fulfillment network to process your orderTo bring you great deals on thousands of products, it's for this processing to take several days.However, it seems were are at the very end of that estimated delivery window of business days and still don't have a tracking update.Normally, in this situation we'd have our Groupon Goods Resolution Team reach out to the vendor to get a more proper update- but I understand your frustrationI've gone ahead and issued a full refund back to your original form of payment.Please allow up to business days for this refund to reflect on your statement.I truly apologize for the trouble you've experienced with this purchase, and the fact that you had to call us twice to get it resolvedIt absolutely should have been shipped and delivered on time.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Regards, [redacted] ManagerGroupon Customer Support

Hey Ann,Thank you for reaching out to us again through the Revdex.com.I've notified the manager originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew C.ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I've just issued you a full refund of $and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]

Complaint: [redacted] I am rejecting this response because:My issue was not resolved and groupon opted to wait to reply weeks later, a DAY after Christmas, which is a national holidayThey knew that was a strategic time to reply being that everyone is travelingI need resolution to my issue Sincerely, [redacted] ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I'm very sorry you were having difficultly purchasing the [redacted] gift card offered on Groupon.com For security purposes, our system prevents orders from processing if it thinks they might not comply with our terms of useHowever, certain orders can be occasionally blocked by accidentI'm truly sorry that this happened in this caseWe're doing everything in our power to improve our system so that we can avoid complications like this in the future and make sure your orders process smoothlyI’ve provided more specific instructions in my direct email to you ( [redacted] )If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11148602, and find that this resolution is satisfactory to me Sincerely, Mizio [redacted]

Hi ***,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the troubleI do see that our records have been updated with a note, advising other sales representatives to avoid contacting youAdditionally, I will be reaching out to the management of our Sales Team, to ensure the note is sufficient in preventing additional contactsIf more must be done, I will be sure to see that through.Thank you for bringing this to our attention, and please let us know if you need any additional assistance.Regards, [redacted] DManagerGroupon Customer Support