Groupon

Complaint: [redacted] I am rejecting this response because: Groupon has not been able to identify where the charge is? Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI responded to you a moment ago via email from [redacted] Regarding your complaint: I see that we have already refunded both your orders back in January.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support”

Hi [redacted] I’m sorry you’re having trouble using your GrouponI've reviewed your order, and I would like to offer the opportunity to take advantage of Trade InExchange your Groupon, and you can purchase a brand new one.Here’s how it works:When you Trade In your voucher, you’ll automatically receive Groupon Bucks equal to amount you originally paid for this deal.Reply to this message to confirm that you want to exchange your [redacted] Therapy voucher for Groupon Bucks.After we initiate your Trade In, you’ll receive email confirmation that $has been issued to your Groupon account.Within hours of Trade In, complete purchase of a new voucher for any Local deal using your Groupon Bucks to complete your Trade In.If you don’t use your Groupon Bucks to purchase a new Local voucher within hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expire.Please let me know if you’d like to proceed with Trade In.Thank you, [redacted] *Supervisor.Groupon Customer SupportTell us why here

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] [email protected] are really sorry that you did not get our email, It sounds like emails from our Customer [redacted] team may be missing your inbox.We did receive your email on December 27, and we sent a response on the same dayWe typically reply to customer emails within hoursIf you ever encounter this problem in the future, please check your spam folder as our emails may be ending up thereI also recommend adding [redacted] @groupon.com to your safe-sender list or white-list.I know how frustrating it can be to wait for a question or concern to be addressed and not getting the response.Unfortunately we are unable to re deliver or re direct the product to a different address.With regard to product :The Storage block is made out of rubberwood, that is how we advertised the product on the original deal page - https://www.groupon.com/deals/gg-groupon-exclusive-emeril-stainless-steel-cutler...⇄ Groupon Goods are only returnable within days of receiptAccording to the tracking information for this shipment, your order was delivered on December 28, This holiday season, purchases made between November and December 25, 2017, can be returned until January 14, for a refund.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Complaint: [redacted] I am rejecting this response because: if I am not permitted to use the service, they need to refund my money Sincerely, [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] *.Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:That's too bad, the comment will remain on Revdex.com with the thousands of other consumer complaintsGroupon's response is not acceptableI already purchased the vacuum from [redacted] for a cheaper price and day shipping with the same card I used with Groupon and had absolutely no issuesThe issue was obviously on Groupon's end as admitted by one of your associatesThis has truly been an inconvenience and I will never purchase anything from Groupon againThis type of customer service will only hurt you in the end$compensation is ridiculous, not even worth the time I've spent with this complaint10% off purchase price (what I asked for) would have been a lot more reasonableKeep pissing off customers, you're doing a damn good job of it Sincerely, [redacted]

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint:I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *.ManagerGroupon Customer [redacted]

Complaint: I am rejecting this response because: Sincerely, Andrea [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Custo

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] [email protected] your complaint: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted] t

Revdex.com:It is very sad that it took numerous emails going back and forth with Groupon and even then, the issue was never resolved.I had to personally email the CEO and forward him the email thread of myself getting passed back and forth before someone actually took the time to read my case files and fix my issueGroupon should of took care of my issue during my first email to them and not pass me back and forth The issue is now resolved, but only after opening a Revdex.com complaint as well as endless emails going back abd forth I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Merchant not honoring the local-flavor-marib-restaurant GrouponI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *.ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11150352, and find that this resolution is satisfactory to me Sincerely, Victor [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I'm sorry you have not received refunds for all the items returnedUnfortunately, we do require items be returned individually with their specific return labels to ensure the refunds are processed automatically by our return centerI'm sorry this wasn't specified previously and we want to make sure you receive the appropriate refunds for any returned items.You have several purchases on your account and without specific labels and return tracking for each, I'm unable to differentiate what has been sent back and was notYou were previously refunded for these purchases:Lyss Loo Women's Truly Madly Deep-V-Neck Tunic Topo Black XL ($16.99) o Black XL ($16.99) o Black Lrg ($16.99)• Riverberry Woman's Stretch Dolman Sleeve Top o Navy Lrg ($8.99) o Mint Lrg ($8.99)Refunded 11/03/2016:• High Sierra Laptop Backpacks – Composite/Moss-Mercury-Zest (29.99)I’ve provided more specific instructions in my direct email to you and requested the specifics on the items that you're missing refunds forIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Groupon enabled my other deal so that I would be able to trade it inI appreciate them doing soThe only other thing that I would like to mention about Groupon is that when I put in an alternate address to have my items shipped to, it displays it as an invalid address in which it is not A family member of mine is also having this problemIs there any way that could be corrected by Groupon? Why does it display that message? Thank you for your time Sincerely, [redacted] ***

Hi [redacted] ,Our goal is to ensure that our refund policies are fair for both our customers and the businesses we featureUnfortunately, in this instance, your return request comes beyond the day return window, and we are not able to offer a refund at this timeMy apologies for any inconvenience or frustration this may have caused.Regards, [redacted] *ManagerGroupon Customer Support

hi I replied to the other email but just wanted to update on here as Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’ve provided more specific instructions in my direct email to you via the ticket [redacted] If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I am sorry to know that you did not receive the expected cash back of 9% from shopathome.comHowever, since the offer is from 3rd party merchant we do not have the option to provide you the cash back.In this case, I can go ahead and issue $in Groupon bucks to your Groupon accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer SupportTell us why here