Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm so sorry for our failure to deliver and for the confusion this has caused.We had to cancel your shipment—situations like this are often the result of an unexpected inventory shortage or a loss of inventory in transitWhen we discover a lack of inventory, we work with our vendors to try to make up for the shortage and ship your item as promisedWe're often successful, but I'm afraid we weren't able to acquire more inventory in a timely fashion this timeWhenever this happens, we'll always contact you to explain the circumstances and issue you a full refund for your purchase.I know that getting your money back doesn't make up for not getting what you ordered, and again, I'm truly sorry for the inconvenienceI want to assure you we're working hard to prevent things like this from happening again.I understand that the price has gone up from when you placed the order and I apologize for the inconvenienceWhen setting our own prices, we take into account the suggested price for that item on other reputable online retailers' sites, as well as the manufacturer's website when possibleThere may be times when we're selling a Groupon-exclusive item, and in those cases, we do our best to find comparable items to guide our pricing.Due to the nature of our site, we deal with something called dynamic pricingThis is the process in which our pricing fluctuates depending on the marketSince our site is constantly in flux we can only guarantee prices on the day of purchaseGroupon's goal is to provide our customers with the best deals possible, both locally and onlineGroupon Goods is no exception, and we stand behind our offers.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: I apologize for the delay with your order This is certainly not how this deal was intended to work outIt looks like the tracking has become active since you reached out to us, however, and this item should be delivered soon.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Lance *.ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint:I’ve reviewed your request for a refund, but unfortunately, these Groupons are non-refundablePlease be aware that due to our return policy, we can only offer refunds within three days of purchase for Local deals.I have double-checked all of these orders and it does appear that the redemption websites and redemption codes are functioning properlyThe full promotional value is correctly taken off at checkout when the redemption instructions are followedOnly the shipping costs/local tax depending are left as a balanceI have included the full redemption instructions for your Simple Canvas vouchers purchased on 05/07/2017, as well as each individual redemption code.Please note that you will need to redeem each of the two vouchers purchased for One 11x14" Custom Canvas separately (you will need to go through this deal options redemption process twice; one time for each voucher)The redemption website landing page will immediately prompt you to enter your redemption codeThe full promotional value is deducted once each redemption code is applied to each individual orderIf you do not wish to pay additional charges, please be sure that no add-ons or extra promotions are attached to that orderI have tested this process and can confirm that only the $shipping is charged on each individual order (as we stated it would be per the Fine Print "Shipping not included and starts at $(depending on size)")Tax is always going to be subject to the local areaPlease be sure that you are not attempting to combine more than one voucher per individual order (also addressed in the Fine Print "Limit per order") for this specific deal option.2x Simple Canvas vouchers purchased, each good for: One 11x14" Custom CanvasNOTE: Groupon codes can not be combined or shipped togetherNOTE: If your Groupon is for multiple quantities of the same item, you must order all quantities on the same order, at the same timeNo exceptions.To place order, you must shop at: http://www.canvas.my/groupon Enter your Groupon Code and click "Apply Now."Start shopping by selecting the item size of the Groupon you purchased.Finalize the items in your cart and proceed to checkout.On the "VERIFY & SUBMIT" final step screen, you will choose your shipping methodYou will then see a "GROUPON CREDIT" amount shown in the "ORDER SUMMARY" summary section on the bottom right reflecting the amount you paid for your Groupon.Enjoy! First redemption code to be used on one individual order: [redacted] Second redemption code to be used on another individual order: [redacted] Please note that for the redemption of this deal option, you will need to customize 8x10" Canvases and add them to shopping cart per this orderThe redemption website landing page will immediately prompt you to enter your redemption codeAs long you customize 8X10" canvases and are not selecting any additional add-ons, you will only be charged the shipping cost (per the Fine print "Shipping not included")Tax is subject to local taxI have tested this process and can confirm that after the redemption code is applied only the shipping is charged for the items within the transaction's shopping cart.1x Simple Canvas voucher purchased, good for: Three 8x10" Custom Canvas PrintsPrint voucher (or pull it up with our mobile app).Visit http://www.canvas.my/groupon Enter the redemption code located in the middle of your voucher and click "Apply Now."Start shopping by selecting the item size of the Groupon you purchased.Finalize the items in your cart and proceed to checkout.On the "VERIFY & SUBMIT" final step screen, choose a shipping methodYou will then see a "GROUPON CREDIT" amount shown in the "ORDER SUMMARY" section on the bottom right reflecting the amount of your voucher.Enjoy!The redemption code to be used on one individual order: [redacted] Please let us know if you are having further trouble.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hey Rebecca,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I'm very sorry for the trouble you've experienced trying to redeem this Groupon, and I can absolutely understand your frustrationBecause you had such a poor experience, I've just canceled this order and issued $in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I checked your account and I can see that your refund for $has processed successfully to your card ending in [redacted] on 08/02/2017.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com via Ticket [redacted] Regarding your complaint: I'm sorry for any confusionI can see that once we reactivated the account at your request you were able to cancel the order, which processed a full refund of $to your original form of payment on September 26.I’ve provided more details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: This order has been refunded to your original form of payment, which was Groupon Bucks, on 5/30/2017.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I am very sorry for the trouble with this orderWe want to do everything we can to make this rightThis Groupon Goods item is sold by a third-party merchant—they take care of ensuring the fulfillment, delivery, and quality of the item you've purchasedWe will be reaching out to the merchant directly for more information.I’ve provided more specific instructions in my direct email to you (Ref [redacted] )If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11000255, and find that this resolution is satisfactory to me Sincerely, Dina [redacted]

Hello [redacted] Thanks again for reaching out to us through the Revdex.comI've reviewed previous correspondence regarding your issue and responded to you a moment ago via email from [redacted] Regarding your complaint: It looks like you were able to gain access to your account, as mentioned in your reply to [redacted] in Ticket [redacted] He also attached a PDF of your [redacted] voucher that has a link to the [redacted] redemption webpageYou should be able to open the PDF and complete the [redacted] redemption process.I attached the same PDF in my email to you, so feel free to reply directly to it if you have any additional questions.I apologize again for the trouble.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: We are very sorry there was a delay with your orderWe want to do everything we can to make sure items are delivered within the timeframe advertised on the original deal pageI do see that this particular order was refunded back to the original method of payment and $in Bucks was issued to your account.I’ve provided more specific instructions in my direct email to you (Ref [redacted] )If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including the response from my colleague [redacted] in ticket [redacted] .In ticket [redacted] , we state:"Hi [redacted] I am truly sorry to hear about the disappointmentWe're always working to make sure our customers feel safe while using Groupon.The total paid amount for the mentioned four orders was US $I have checked the records and I see that we have already refunded the US $to your bank accountThe remaining amount is US $which has to be refunded from our end.The fraudulent orders claimed are listed below for your perusal,simplilearn-390-chicago - US $69excel-with-business-2567-chicago - US $199shoprunner-chicago - US $5holly-and-hugo-- US $9We are here to always help you with a better resolutionKindly check this and once you confirm, I'll be happy to assist you right away.I hope this helps to right the situationWe love having you as a customer and want you to continue to love using GrouponYour feedback is appreciated.Once again I apologize for the trouble caused."if you have any questions, please follow up in that thread, which was sent to the email address provided to the Revdex.com, which is [redacted] Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] I'm sorry for the trouble with this purchaseI've checked your account and can confirm that a refund has already been processed to your credit cardPlease allow up to business days for your refund to appear on your statement.I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there, via ticket # [redacted] Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,I can understand your frustration on not getting your issue resolved on timeI'm passing this on as an priority to the merchant support manager to handle.They will be able to get your issue sorted on the payment of the deal.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: Groupon can easily issue a refund due to the nature of this incident They have only suggested that I trade in voucher to be used toward a "local deal"..I had to cancel a CC and also file paperwork with my bank as this was an unauthorized purchase..I will accept Groupon credit that can be used toward ANY Groupon purchase, not just a "local deal" Sincerely, [redacted] ***

Hi [redacted] Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble I just checked, and it appears that your G-Passes are ready to print! To print, sign into your account at to http://www.groupon.com/mygrouponsThen just click "View Voucher" to access your G-PassOnce you've opened it, you can print it like any other document I apologize again for any inconvenience this has causedPlease let us know if you have any further trouble accessing your G-Passes Thanks, [redacted] Groupon Customer Support

Complaint: [redacted] I am rejecting this response because:it does not resolve the situation The company is neglecting to either replace the product or return the money to my credit card or even as store credit Sincerely, [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I can understand your frustration on this order for not being able to redeem this Groupon as desiredWe have been trying to get in touch with the business on your behlf to ensure you are able to redeem this Groupon without any hassleHowever, I can understand your situation and looks like this issue has been resolved for youI've just issued a $ Groupon Bucks to your account for the inconvenience causedThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Hope this resolves the issue and would like you to continue to be our best customerI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:Groupon uses technology (or the excuse of the technology not being updated in a timely manner, which is unbelievable in this day and age of technology) to repeatedly apologize for their poor business practices Even after I submitted this initial complaint and several customer service reps replied to say "yes" the tickets are available and in that same minutes, my money was refunded immediately after the purchase? Then a lot of apologies and excuses as to why I can't attend a concert The level of customer service was so poor as many of the reps are using canned responses, that are cut and pasted into email replies Is that the customer service level that Groupon stands behind? Even [redacted] last reply to this thread was very condescending and also full of excuses, such as only one ticket was available individually at the venue (possibly, not confirmed) so the transaction was cancelled since I wanted tickets (?) Again, [redacted] was making up excuses and reasons as to why my purchase would not go through If the deal is still up on their website, it makes no sense why my tickets couldn't be purchased manually (like so many companies have the capabilities to do so), rather than offer complete hollow apologies and take no action This correspondence has been going on for weeks, most of the time, the deal has been up I think I am entitled to either the concert tickets that I had hoped to purchase for $apiece or an equivalent credit on Groupon or a guarantee that my purchase will go through the next time I attempt to buy a deal Sincerely, [redacted]