Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI responded to you a moment ago via email from [redacted] I am terribly sorry to hear of the frustrating experience regarding your order.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:Groupon will not email me through this threadThey are trying to private message me and tell me to deal with my financial institution for a refund Sincerely, [redacted] *

Revdex.com:Groupon has me under [redacted] @yahoo.com They did finally refund my accountI received chats that said they would refund Then I received emails that saud they would not....but eventually they did refund I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint regarding [redacted] Health & Wellness purchaseI see that we have already issue you refund on 06/12/2016.If you have any additional questions, please reach out to us at [redacted] Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence Regarding your complaint: sorry for any trouble you've had trying to determine the [redacted] deals pricingWe were recently notified by your financial institution that a dispute had been issued against that same purchase--specifically, your Groupon for Sesame PlaceWe recommend reaching back out to your financial institution directly to discuss a resolutionI've provided more specific instructions in my direct email to you, if you have any additional questions, please reply to me thereThanks for your understanding [redacted] *ManagerGroupon Customer Support

Tell us why here...Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint about Winter Men's Thick Hooded Cotton Sweater Fur Coat - Green / XL, I am showing that the purchase has been refunded in full via the Groupon Stores merchant.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: It is still unresolvedA follow up email from three different people telling me, they are all waiting on other people to resolve my complaint, is not enoughThis is the circle of emails I was talking about in my original complaintAll talk, goes nowhereI want the $295.90, that was taken form my payment on 7/1/or a clear accounting for why it was taken out, when I was told it wouldn't be Sincerely, [redacted]

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I'm very sorry to hear that the issues with "My Groupons" is still persisting for youGiven the circumstances, I would be happy to refund all the local deals purchased between April and nowUnfortunately, we are unable to refund all of the purchases on your account as some are shipped goods and have been expired for awhilePlease let me know if in addition to these refunds you need labels for any of the Groupon Goods items you purchased during this time.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I'm really sorry for the trouble this has causedHowever, considering the fact that you are our valuable customer, I've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.Please let me know if there is anything else I can do for you.Regards,***ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint about the goods order which were placed during Nov - Dec Unfortunately, we won't be able to resend the items at this point of time.I confirm that all the orders were refunded to their original form of payment once they were returned to us.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,RiteshManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I am very sorry for the poor experience you had when contacting our customer support team That is never what we want to hear and I'll make sure to follow up with that representative directly.I'm very sorry for the trouble you've experienced trying to redeem this Groupon, and I can absolutely understand your frustrationI've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.We appreciate you bringing this to our attentionWe'll use your valuable feedback to evaluate the kinds of deals we offer and businesses we work withI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] Regarding your complaint: We have already issued a return labelI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support”

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: For the safety and security of Groupon, we often review accounts for potential risksUpon reviewing your account, we encountered a violation of our Terms of Service and closed the accountThis decision cannot be appealed.However, I've sent a PDF copy of each Groupon that is available in your accountYou can still use these Groupons with the corresponding businesses.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] These guys think they're slickIt's called distraction and diversion, and what all liars and tricksters do.Here is the the exact quote from the email they sent me, and please keep in mind they sent it to me directly as opposed to sending through the Revdex.com for anyone else to see or review."Sorry for any inconvenienceFor security purposes, we are unable to modify anyone else's account without their direct consent."This has absolutely nothing to do with the person that gave me the groupon and SPECIFICALLY nothing to do with accessing or "modifying" another persons accountNOTHING :)Nice try GrouponThey used to have phone support and now only have email support, and yes I have screenshots of my multiple attemps even showing how it was ended by themPlease notice that now suddenly the respondent is an AmericanNo offense to offshore support, but this company is playing games.Again, I found proof im the form of screenshots that shows what they "couldn't find," and it shows specific info as wellVery very important point :) Please please please notice that they NOW suddenly know that it was issued by someone else (I did NOT tell them that fact) and they conveniently use that excuse to deny me WITHOUT any review or considerationBefore this they literally were playing stupid and "didn't see anything." Nice try liars!Also important is the fact the email that was sent to me directly by [redacted] has no way to respond or correspond with him directly or by email even, hmmmm? I am rejecting this response because: Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I would first like to apologize that you were unable use your voucher for Two or Two and a Half Hours of Cleaning from [redacted] ***However, I see that you've since been refunded on July 6, A full refund of $went back to the original form of payment Once again apologize for any inconvenience this situation may have caused you but I do hope you are able to find a Groupon that you enjoy soon.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Revdex.com:Honestly, this was not worth the hassleEach time I reached out to the support team it would take days for them to respondAll in all, I probably spend a good hours in emailing and reaching out to Groupon for them to fix itI've lost most, if not all, integrity for the companyI shouldn't have to fight for thisI essentially had to reach out multiple times, and each time I was connected with a different personI actually received different responses for the SAME email, each from different peoplePerson #told me they were sorry and that was thatPerson #said they gave me a refund but I had already spend it (flat out lie)Third person said I would get a refund in terms of groupon bucks in a couple daysI never received itTheir local Groupons are probably more worth your time than the GoodsDo NOT waste your time with Groupon goods, and give yourself at least a month for the item to ship, even if they say it will ship in days I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] groupon.com, Ticket [redacted] .If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **SupervisorGroupon Customer Support

Hi [redacted] My name is [redacted] and I'm a manager with Groupon's customer supportI apologize for any confusion over your reservation for The [redacted] Resort & Spa, and I'm happy to help clarify the cost of your booking.You paid:$per night for a One-bedroom Suite$in hotel taxes$for Groupon's booking feeThe total price for your reservation is $This price was displayed to you at the checkout screen when you confirmed your order, and this price you agreed to pay by confirming your order.With regard to tax paid, all tax collected by Groupon is remitted to the hotel at which you booked your stayWe are required to collect these taxes and cannot refund themIf you have any further questions about the specific taxes you paid, please speak with the hotel where you stayed.I hope this helps clear things up! Please let us know if we can assist you with any other Groupons.Best, [redacted] MGetaways ManagerGroupon Customer Support

"Hi [redacted] As previously stated, we will not be able to reimburse you for the hotel stay you booked elsewhereGroupon cannot issue refunds for purchases not made through GrouponA total of $in Groupon bucks was issued to your account as an apology for any inconvenienceAs previously stated, we have provided the best solution available in this circumstance and we consider this issue resolvedThank you for your understanding, and please let us know if we can assist you with any other Groupon purchasesRegards, [redacted] Getaways Manager Groupon Customer Support"

Hi [redacted] ,Sorry for the trouble you had and I completely understand your frustrationRegarding the Canvas Print from [redacted] Groupon, since you were unable to use this Groupon on time due to account closure, I've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.Also as we stated earlier, if you would like me to reactivate this account, I am happy to helpWe strongly suggest that you use an email address other than the one originally associated with itIf you provide us with a new email address, we'd be happy to reactivate the accountIf not, we can reactivate the account with the previous email addressPlease let us know which option you prefer.Alternatively, if you would like this account to remain deactivated, I can email you any Groupons that you have yet to use.My apologies again for the troubleIf you have any additional questions, please let me know.Regards, [redacted] ManagerGroupon Customer Support