Groupon

Complaint: I am rejecting this response because:Groupon has again assigned someone, probably without looking into the complaintI think this should be set as Unresolved and FraudGroupon is simply wasting my time, hoping I will forget it after a whileThey have conducted a fraud and need to resolve it Sincerely, Sanjay ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I've sent you a prepaid return mailing label to your email addressPlease return the product and we'll process a full refund upon the receipt of your return.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi ***,My name is [redacted] and I am a Manager here in Groupon Customer SupportI'm so sorry for the troubleI double checked and it looks like you spoke with our Supervisor, [redacted] To confirm, [redacted] deactivated your account and refunded the card ending in ***I've pasted her follow up email below:Hello ***,Thank you for your patience in this matter and I am truly sorry for the difficulty.For your security and to prevent any future unauthorized purchases, your account has been deactivatedI want to assure you that our customers' security is our top priority and that we use industry standard tools to keep your information safeYou can read more about our privacy and security policies here: http://www.groupon.com/legal.We have also removed the credit card on file in your account.If you would like me to reactivate this account, I am happy to helpWe strongly suggest that you use an email address other than the one originally associated with itIf you provide us with a new email address, we'd be happy to reactivate the accountIf not, we can reactivate the account with the previous email addressPlease let us know which option you prefer.Alternatively, if you would like this account to remain deactivated, I can email you any Groupons that you have yet to use.My apologies again for the troubleIf you have any additional questions, please let me know.Regards, [redacted] Supervisor I will also follow up with you via email so that you have another direct line of communication to the Management team in Customer SupportI would be happy to further assist youRegards, [redacted] KManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: They are simply stating their day return policy and not taking ownership that they shipped two soup cans in place of a $electronic itemI don't think the day return policy should be an excuse to avoid the fact they shipped an item of no value, I am sure if I received a high dollar item in place of something worth $and notified them, they would replace my itemOn top of that, I explained this was a Christmas giftA lot of people order Christmas gifts in advance and wrap them, not opening right awayI trusted the [redacted] Echo box had an [redacted] Echo in there I am very disappointed with Groupon Sincerely, [redacted] ***

Hi [redacted] Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the troubleWhile we were able to refund your Groupon purchase, we do not have the ability to compensate you for exchange rates charged by the banking institution.I can understand that this was a very frustrating circumstance, so as an apology, I have issued $in Groupon Bucks to your accountThis credit is available in your account immediately and expires days after being issuedAny credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied firstIf you sign into your account at www.groupon.com [redacted] your Groupon Bucks balance is displayed in the top rightPlease understand that while were are happy to issue the Groupon credit as an apology this time around, we will not be able to issue any additional credit, and in the future, would not be able to provide compensation for exchange rates.My sincere apologies again for this experiencePlease let us know if you have further questions.Regards, [redacted] *ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I am truly sorry to hear about your disappointing experiencePlease send us a photo of the product delivered to you so that we can check and assist you accordingly on the sameAlso we’ll be happy to reach out to the merchant on your behalfWe'll need your ticket number, which you have received while contacting the merchantOnce we get a reply, we will check and assist you accordingly Regards, [redacted] *ManagerGroupon Customer Support

Tell us why here...Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I'm very sorry for the trouble that you experienced in attempting to redeem your Groupon for [redacted] This is never the experience that we want you to have I've taken a look at some updates that were made to the deal after your purchased, and I did see it was edited to alter some of the original stipulations by the business owner after you had made your purchase At the time you purchased the deal, it was listed as being good for a small pet up to pounds On February 15th, the business owner update the deal to adjust these terms so that the 'small pet' deal only included pets up to pounds This is likely why he indicated an additional charge for your pet when you attempted to book.While our representative that you chatted with earlier this month was correct regarding our 3-day window for refunds on Local deals, I am able to go ahead and issue you a refund in this case due to the terms of the deal being changed after you had already made your purchase I've gone ahead and processed this refund back to your [redacted] card ending in *** Please allow up to business days for this credit to reflect on your statement I'm sorry again for the trouble and I hope we've been able to take care of this to your satisfaction!I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint:Sorry for any trouble! Unfortunately, we are unable to identify which specific groupon purchase you are referring to, but on checking your account it looks like there were several handbag purchases made on your account and all of them have been cancelledAlso a refund of $has been issued in groupon bucks to your accountI can confirm that your refund processed successfully on 07/10/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Since your refund was issued as Groupon Bucks, the credit is available immediately in your accountThere's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.comThey apply automatically to purchases on our site until they run outYou can see your current balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I apologize for any inconvenience, and I hope this clears everything upPlease let me know if you have any other questions.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: We received a dispute from [redacted] When we received this dispute, we ended up issuing a refund due to this requestUnfortunately, we are not able to issue a refund between the refunded price and the price you paid with the merchant.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I made the initial purchase on Dec and cancelled it about minutes later; I was not given a refund when they responded to my request on Dec 7th, and after I quoted their own policy back to them and then again quoted their policy back to them on Dec 9th, I finally initiated a dispute with my credit card company and filed this complaint with the Revdex.comSubsequent to those actions, it took until Dec 14th before I was contacted by the company at which point they determined that they would, in fact, finally honor their own written policyNow that they have finally provided the refund they should have when I initially requested it within their own policy guidelines, the resolution is satisfactory to meThe fact that I only got resolution after taking multiple steps that should not have been necessary, require that I make note that I reject that this business made or will in the future make any good faith efforts to respect their customers throughout their purchases Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Refund Or Exchange IssuesUnfortunately, this Groupon is considered final sale after days from the date of purchase so we won't be able to issue a refundHowever, the offer to trade this in for Groupon bucks to be used for something else still stands.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Supportwhy here

Complaint: [redacted] I am rejecting this response because: You charged my credit card for something I did not orderNow I have to find somebody to give a friend access to my email account, print 9ff a label and deliver it to my houseThat is unacceptable! You trick your customers with advertising of the productThen when I order the item you send me something differentIf you ordered a Camaro from the Chevrolet and they sent you Prius, you would say advertisingSolve the problem you createdWhy is it so hard for you to do the right thing? Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] I am a manager here at GrouponI am sorry about the delayed responseI appreciate your patience while I reviewed your situation For the trouble, I’ve placed $Groupon credit in your accountThe credit is available immediately in your account, never expires, and automatically applies to your future purchases.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: I simply got a cookie cutter response, Groupon failed to resolve my issues, they had a lazy response simply reinstating my account.I made it very clear to them in multiple emails that they should never have suspended my account in the first place, I had Groupons that I had purchased for specific evenings that were arranged with friends, I sent them emails letting them know this and that it was urgent to reinstate my account, as a result I still went to my friends event but had to pay out of pocket for the event instead of taking advantage of the Groupon I had boughtThat Groupon expired during this suspended period and I have no use for it but am also out of pocket having to pay full price at the venueI was also unable to use Groupon during this time of which I also had plans to buy and use certain Groupons again costing me money that it should not haveThis is evident in the fact that they have reinstated my account, showing that there was no good reason to have done so in the first places especially considering it was I who informed them in the first place.I want a full explanation of what happened why it happened and why they never responded to my emails and had I not gone to these lengths I would have not gotten anywhere, WHY?I want the issues regarding not being able to use my paid for products dealt with in a fair way that reflects my lose.I want to know why they disrespectfully responded to me and Revdex.com in a way that was just intended to try and quickly resolve an issue that they don't want to deal with.I am currently speaking with the press and it will be in their best interest to show some respect in the resolution to this issue or they will not fair well in the article Sincerely, [redacted] ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Thanks for your email, and I apologize for any troubleIt looks like this has already been taken care of, but if you need any additional help, please let me know.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hey [redacted] I looked over our records and noticed that this issue was fully resolved on Wednesday earlier this week when you worked directly with [redacted] **I replied to you in internal thread [redacted] and if you have any additional questions, please reply to me there.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.comI'm really sorry for any trouble this has causedI've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statementPlease let me know if there is anything else I can do for youThank you for your understandingRegards, [redacted] Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI apologize for any frustration, and for all the back and forth.We have reviewed your request, but unfortunately will not be able to issue a refund for this purchaseAs communicated previously, for this event, all sales are final.This information is listed in the Fine Print, which can be found on your voucher and the page where you originally purchased this deal, https://www.groupon.com/deals/gl-chris-young-73As we understand you were attempting to apply a 20% off discount code to your order, to make this right, we’re issuing you $in Groupon BucksThis credit is available for you to use immediately and will expire in days.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.Regards, [redacted] *SupervisorGroupon Customer Support

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] I have reviewed your Goods Order # [redacted] and I see that your order is deliveredPlease let me know if you need any further assistance.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: A refund was issued to your original form of payment.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *SupervisorGroupon Customer [redacted]