Groupon

Hey [redacted] I'm sorry for the frustration.We want the delivery to go smoothly too.If, for any reason, you run into additional trouble, please let us know after Sept.10th and we can look into things.If you need to contact us further about this issue, please reply to the last email you received from [redacted] We can reach back out to you and discuss further options at that time.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint, Unfortunately, since it is more than months we won't be able to provide your refund or replacementI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:Griupon has done this for me before, at least timesThey have taken my EXPIRIBG groupons and put them back through as GROUPON BUCKSRECENTLY EXPIRED groupons happened because I have no use for them and because IM MOVING SOON AND CANNOT FIND SOMEONE TO USE THEMI’m moving to ANOTHER STATE Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint:Sorry for the inconvenience with your accounts deactivation.For security purposes, we are unable to activate your account since multiple accounts are linkedPlease note that this decision cannot be appealed.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, ***ManagerGroupon Customer Support

Hello Janette,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: We are looking into this issue now regarding the deletion request you had previously contact us aboutI will be looking into this personally and following up with the information we find out.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Marc *.ManagerGroupon Customer Support

Hi ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, [redacted] * Manager Groupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Sorry for any troubleIt appears that you have made the purchase using mobile appSometimes customers accidentally make purchases using the Groupon mobile app on their phoneIf you have a smartphone and use our mobile app, this may be what happenedUnfortunately, this Groupon is final sale, so I am not able to issue a refundThis information is listed in the Fine Print, which can be found on the page where you originally purchased this deal and on the Groupon itselfThanks so much for your understandingRegards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence regarding your complaint concerning the accidental purchase of the [redacted] on January 28thI responded to you a moment ago via email from [redacted] @groupon.com.I am terribly sorry for this frustrating experienceUnfortunately, after the day of your purchase, we are only able to issue refunds if the event has been canceled or rescheduled for a date that doesn’t work for youYou can still give this away as a gift if you decide it is something that you would not like to attend or cannot attendIt appears that the supervisor that you spoke with on Jan 29, issued $in the form of Groupon Bucks to your Groupon account to help make up for the frustrating experience since we are unable to issue a full refund of this purchase for you in this instance.I’ve provided more specific instructions and more information regarding this issue in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] HManagerGroupon Customer [redacted]

Hi [redacted] Thank you for reaching out to us through the Revdex.comI am reviewing your most recent commenst and all internal Groupon correspondenceI will respond to you via email from [redacted] Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Groupon Goods purchases and not receiving your items.I’ve provided more specific instructions in my direct email to you, which is ticket # [redacted] If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm very sorry for the delay to your orderOf course, this is not the experience we want you to have when using GrouponWe're always working to make sure every Groupon experience is both fun and a great valueI sincerely apologize that we haven't delivered in this case.I just checked the tracking information for your order and fortunately, it looks like it was already delivered! Hopefully you're already enjoying your purchase.As an apology for the inconvenience, I've issued you $in Groupon BucksThis credit is available in your account immediately and expires days after being issuedAny credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied firstIf you sign into your account at http://www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer [redacted]

Hello [redacted] , Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:I can't apologize enough for the delayOf course, this is not the experience we want you to have when using Groupon.At this point, I can no longer provide any further updates on the status of your order, so I've issued you a full refund and removed this order from your accountPlease allow up to business days for this to be reflected on your statement.Situations like this can sometimes occur due to an unexpected inventory shortage or a complication with the shipment while in transit; but obviously, this is not the outcome we had hoped forAgain, I'm truly sorry for the trouble, and I want you to know we're doing everything we can to make sure this doesn't happen againPlease let me know if I can help with anything else.Regards, [redacted] *SupervisorGroupon Customer Support

Complaint: [redacted] They never tires to replace my item which was a ladies bracelet not a men's bracelet and within day they tired to sell me the same cracker for moreIt was a complete deception Groupon is just a rip off I am rejecting this response because: Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/08/28) */ Hi [redacted] I'm really sorry for the trouble and I appreciate your understandingI've just issued a $refund in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons Thanks so much for using Groupon and please let me know if I can do anything else for you Regards, Groupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI apologize for any frustration, and for all the back and forth.I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It looks like this has already been taken care of, and you were issued a refund of $in Groupon Bucks on 7/20/17.I’ve provided this information in my direct email to youIf you have any additional questions, please reply to me there.Regards, [redacted] *SupervisorGroupon Customer Support

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards [redacted] *ManagerGroupon Customer Support

Hi ***Thank you again for reaching out to us through the Revdex.com.I was not previously aware that you were offered the amount of $in Bucks I apologize for that oversight I have issued an additional $in Groupon Bucks, bringing your total to $ Groupon Bucks apply automatically to any future purchases, and the value doesn't expire for days.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolvedRegards, [redacted] *Groupon Customer Support

I asked groupon to change the price as I noticed that the price on the company's website states $I waited long enough, but Groupon neglected not change the price on groupon websiteNow they claim that it is temporary price discountThree months is not temporaryEven now, it is only $on the company's website.Please refund my money in original payment form, not groupon since I notified the price discrepancy in January and company failed to change the price and lying to all the customer on their website Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:It does not satisfy what I have requested Sincerely, [redacted] ***