Groupon

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] groupon.com.Regarding your complaint: I checked your account and I can see that your refund for $has processed successfully on 09/25/2017.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: I am rejecting this response because:As I said before and keep telling everyone I have spoken with in this company, I will never do business with you all againThis was the worst experience I have ever had with a company purchasing a productGiving me back giftcards/credit will not sufficeI know that you all can return my money back to the debit card I paid the remainder with, you all just do not want to take responsibility for the mistakeI will not purchase from you all againFurthermore, I purchased the giftcards myself in order to make the purchase, I can prove I purchased them if that is something you all need in order to give me my money back on my visa Sincerely, Christian ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including you thread with my colleague [redacted] in ticket [redacted] .In ticket [redacted] , it was stated:"Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I apologize for any confusion regarding this purchase.On the deal page where you made your purchase we stated these tickets are SRO (Standing Room Only) sections and included a link to the seating chartOn the seating chart it states the SRO section is the "Standing Deck"The venue's website also offers information about this standing section.Because this information was available prior to purchase and because this deal is "All sales final", we are unable to issue a refund on these tickets.If you have any additional questions, please let me know.Regards, [redacted] *ManagerGroupon Customer Support"Regarding your complaint: Because this information was listed on the deal page at the time of purchase (regarding the sections themselves), I cannot issue a refund for these Final Sale vouchersHowever, I understand that you're a very good customer of ours, and I don't want to continue to cause frustrationWhile I cannot refund this purchase, I have issued the purchase amount of $in your Groupon account in the form of Groupon BucksGroupon Bucks apply automatically to any future purchases, and do not expire for days.While I know this is not your desired outcome, I hope this does help with any inconvenience that has arisen from this situationIf you need further help, please reply to me and let me know.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi Darlene,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, Brendan *.ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Sorry for any inconvenienceFor security purposes, we are unable to modify anyone else's account without their direct consentPlease have the purchaser of this Groupon send this request in a separate email, using their email address associated with their Groupon account, to [redacted] The sooner we hear from them, the better we can assist.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm sorry your trip didn't go as planned.The [redacted] Beach Resort requires days notice prior to a reservation's chedate to cancel without a penaltyBecause you contacted us after this window had passed, we reached out to [redacted] Beach Resort for approval of a late cancellation.The resort let us know that, because Panama City Beach was not in the path of hurricane Irma and the area was not evacuated, no refund could be approved for your reservation [redacted] Beach Resort maintained this policy for all their guests, including customers who purchased their reservations through Groupon.Groupon is unable to issue a refund past a property's cancellation deadline without approval from that propertyIf a property does not approve a refund, Groupon cannot pay for the reservation on your behalfFor this reason, your reservation remains non-refundable.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Regards, [redacted] *ManagerGrouponCustomer Support

Hi ***, I'm sorry for any misunderstandingIt's never our intention to mislead customers about the value of a deal Various retailers may list the same item at different prices, depending on where the item is being sold and who is selling itWhen setting our own prices, we take into account the suggested price for that item on other reputable online retailers' sites, as well as the manufacturer's website when possibleThere may be times when we're selling a Groupon-exclusive item, and in those cases, we do our best to find comparable items to guide our pricing Groupon's goal is to provide our customers with the best deals possible, both locally and onlineGroupon Goods is no exception, and we stand behind our offersIf you aren't satisfied with the value of an item you buy from us, we happily accept returns within days of delivery (unless the Fine Print indicates the item is final sale or non-returnable) I hope this helps clarify thingsPlease let me know if there's anything else I can help you with Regards, Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, to confirm, Groupon has only charged you $on 5/for gg-hosta-perennial-mixed-plants.What appears happened is that when on the gardeningproducts4less shopping cart to place the order, the Groupon Redemption code was not entered correctlyThis led to you being charged full price by the merchantEntering the Groupon redemption code correctly would have led to a price of $in the gardeningproducts4less shopping cartWe have confirmed that your code is still valid and working properly (See attached screenshot)In order to receive a refund of the amount charged by the merchant, you would need to contact gardeningproducts4less directly as we did not deduct those fundsYou may find their contact information, including a phone number for them at the link below[redacted] If you are having trouble with redeeming the deal using our redemption code, we would be more than happy to help with thatIf you have any additional questions, please reply to me in the email we have just sent you.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I spoke with [redacted] in Merchant Success for the Groupon Goods Marketplace regarding your issue and she confirmed that she was able to follow up and address your concerns regarding your merchant accountIf you have any further questions or concerns regarding your account or payments, please feel free to follow up with her directlyFor reference, here is a copy of the email that she sent you:"Hi [redacted] Thanks so much for your feedback about about your issues with Groupon Goods MarketplaceThe pending balance of $has been paid out to youUnfortunately, you were previously impacted by a technical batch error that initially prevented your payments from processing on timeThis error has since been resolved and going forward you should have no issue receiving paymentIn regards to your service issues, I encourage you to contact our support line during the afternoon when our call volume is lowest, otherwise I can do my best to assist you directly via this email thread going forwardThe following support tickets have been resolved: [redacted] Also, I spoke with [redacted] - the category manager for toys and gamesHe said that you have not yet met the required thresholds for additional promotion but he has your contact info and will be in touch if that changes in the near futureLastly, please be advised that if you have recently rejected products or products placed back into pending review, all final edits must be submitted prior to November 18, 11:59pm CSTOtherwise your products will not be reviewed until January Thank you again for sharing your feedback with meFeel free to reply here if theres anything else I can do for youBest"Please let me know if you have any other issues with contacting the Merchant Success team and I will gladly follow up with them again on your behalfRegards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] Regarding your complaint: We are able to reach out to the merchant here to see if they can provide any additional information.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] * Manager Groupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution complete, though in an unsatisfactory mannerThe company is unethical Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/08/29) */ Contact Name and Title: [redacted] Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @groupon.com Hi [redacted] , Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble Unfortunately we will not be able to accept a return for this item per our Return Policy (http://gr.pn/GoodsReturns)It was also included in the Fine Print of this purchase that they are "final sale" as well as a sizing chart for customers to review (http://groupon.com/deals/gg-active-womens-sporting-shorts-6-pack) I'm very sorry for the trouble and I wish we had more options to offer but we will not be able to accept a return or honor your request for a refund Regards, [redacted] Manager Groupon Customer Support Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/08/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have ordered product from living social and the same issue happened and the were nice enough to refund meI don't understand how Groupon is getting away with robbing people of their money and advertising a productFirst of all these were supposed to be like compression shorts which they are not the are underwear (boy shorts) ADVERTISEMENT! the sizeing is totally off I needed a large and what I ordered the tag says a large but its probably a large in kids sizeI will be letting everyone I know that uses Groupon not to patronize your businessI feel this is not fair you haven't tried to compensate me in any kind of wayNow I'm stuck with a product I can't even use

Complaint: [redacted] I am rejecting this response because: Like I already said in my complaint originally, I have already had to deal with [redacted] for this because Groupon has ignored meA Groupon representative sent me the same message and I sent him this reply:Hi [redacted] ,Thank you for your emailYes I was refunded $69.00USD ($87.61CAD), but at the time of the fraudulent charges $69.00USD was equal to $94.23CAD, so Groupon still shorted me$6.62CAD.The remaining items I was not refunded for were as follows: $5.00USD = $6.90CAD$9.00USD = $12.42CAD$199.00USD = $271.77CADI believe [redacted] is now going after Groupon for these chargesYou may want to speak with [redacted] directly.I am completely dissatisfied with Groupon and how this was all handledI never kept a credit card number on file in my Groupon account so even IF my account was compromised, no one would have my credit card numberI will never use Groupon again and I know that my friends, family, and coworkers are not impressed by what your company has made me go through, and they will no longer be using Groupon any more either.I reported your company to the Revdex.com because I believe someone from inside your organization stole my credit card number and refused to do anything about itI had to cancel my card because I suspect that someone from Groupon still has itAlso, when I brought to light these fraudulent charges, your customer service representatives blamed me, which I also feel is completely unacceptable.I will never entertain the idea of using Groupon ever again.Regards, [redacted]

Groupon has been giving me the runaround from the beginning...I am simply requesting a refund...this was a 100% unauthorized purchase...I have also read many reviews about Groupon since this has happened and it seems to be a fairly common issue with this company....If they will not give me a refund then at least give me money to spend on anything I find on Groupon...not just a "local deal"

H [redacted] I am truly sorry to hear about the experience you had redeeming this GrouponWe're always working to make sure every Groupon experience is both fun and a great valueWe love having you as a customer and want you to continue to love using GrouponYour feedback is appreciated and will help us to determine the types of deals we run in the futureWe also address these kinds of issues with the business directly to ensure they don't happen again.Please let me know if you have any questions.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaintI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hey [redacted] I reviewed your recent correspondence with Brette through the Revdex.com portal and our internal system (specifically, Ticket [redacted] As she mentioned, once you use the labels to send those unwanted items back and they're confirmed received at our facility, a refund will be processed to the card used for the original purchases.Please respond to [redacted] last message if you have any additional questions and she can assist further.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:i want my money back for something that I didn't purchase!!! I've had issues with Groupon on their Getaways and didn't know I had even booked a trip until the following day! This time somehow a trip gets booked when I'm on a totally different appI just want my money back and want a call from an actual personThe computerized/automatic responses are ridiculous and a HUMAN would be nice to deal with! Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] groupon.com.Regarding your complaint: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understandingRegards, [redacted] **SupervisorGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm very sorry for any difficulty in receiving a callbackUnfortunately, our agents are unable to request a call for youHowever, you can do this at www.groupon.com/help, or by going to "My Stuff" on the mobile app and selecting "Contact Customer Support."I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support