Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: processing error using Groupon Bucks.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’ve provided more specific... instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello Patricia,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint rejection: I see that on December 16th, my colleague Murugesan R emailed you regarding this issue As he stated, we did refund the full price of the Xbox to Groupon Bucks, as well as issued an additional $to help make up for the inconvenience of not receiving your itemUnfortunately, we can no longer convert the original refund from Groupon Bucks back to your credit card, as the Groupon Bucks have since been spent on new purchases Once those Groupon Bucks has been depleted, we're unable to cancel the purchases made since, an refund to your original form of payment.I'm very sorry for any continued frustration, but please let me know if there any further confusion Thank you for your understanding.Regards,Shaun HManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:After receiving the message from Revdex.com, Groupon reached out directly to me via email (see below copy/pasted conversation)I responded with the subsequent messageI am rejecting the response for the following reasons: - A refund was not provided to my credit card- The store credit they offered was only $30, less than half of the amount of the requested refundI have not received any additional communication from the businessI want to continue to be a Groupon customer, but I am very frustrated by this experienceThis issue can be resolved by refunding $to my [redacted] credit card used to make the purchaseCorrespondence via email: MESSAGE FROM GROUPON TO MY PERSONAL EMAIL: [redacted] My name is [redacted] and I am a manager at GrouponI have reviewed your correspondence with our representative and I apologize for any confusion.Your order was refunded to Groupon Bucks on 02/01/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Groupon Bucks are available immediately in your accountThere's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.comThey apply automatically to purchases on our site until they run outYou can see your current balance in the top right corner of the page when signed into your account at [redacted] I hope this clears everything up! If you have any other questions, please let me knowOtherwise, enjoy your Bucks!Regards, [redacted] *ManagerGroupon Customer Support [redacted] ***I definitely didn't get an email from you regarding this return in either my regular mailbox or my spam folderAs I mentioned in my note to Revdex.com, I searched both places looking for that emailI waited hours to see if it appearedIt never didAlso, I just saw the "bucks" in my account, which are only $The refund amount should have $75, not $Also, this is not a refundthis is a store credit, which I wasn't prompted to use when I bought a $getaway yesterdayHow do you plan to refund the $to my credit card? Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: If [redacted] had indeed reviewed the email communications between me and groupong regarding the disputed groupons, it would have been clear that I had contacted the merchants and "THEY DO NOT ACCEPT EXPIRED GROUPONS" I provided the names of the individuals at those merchants that I had spoken with I do not want to put those names here in public view but if [redacted] would like the name I will put them in public in the Revdex.com post The fight needs to be between Groupon and the mercahnts that are not accepting expired groupons based on my calls and visits to them Groupon clearly puts on their website that expired groupons are valid till eternity Thus, since the merchans in question are not accepting the groupo Groupon must refund the amount paid.Did a Groupon expire before you were able to redeem it?Don't worry - Even after the promotional value expires, the Groupon is still worth what you paid for itFor example, if you paid $for a $Groupon, that Groupon will still be worth $at the merchant after it's expired Sincerely, [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: This deal is non-refundable but we are able to trade it in!I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] For reference, the ticket number is [redacted] Regarding... your complaint: I apologize once again for the frustration regarding your Groupon Goods purchase. You'll find more detailed information in the email sent to you from [redacted] but you've been issued a full refund for the item, as well as an additional Groupon Bucks credit to your account.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: I have not received a full refund for all the items that I purchased but did not receive Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I have received a refundSadly, it should have never come to this extent where a complaint had to be filedI can only hope that in the future they address their customers concerns in a more timely fashion so this process is not necessaryI know this was not a direct Groupon order but maybe they should confirm their partners practices prior to offering their products.Also it would help if they would train their customer support to be more responsive as the be patient and then no updates for a week doesn't work for customersBe over informative rather than less informative Sincerely, [redacted]

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer SupportTell us why here

Initial Business Response / [redacted] (1000, 7, 2015/07/14) */ Contact Name and Title: [redacted] Contact Phone: (XXX) XXX-XXXX Contact Email: [redacted] @groupon.com Hi [redacted] , My name is [redacted] and I am a Manager in Customer Support I apologize for any trouble! It appears that your refund processed successfully on 6/to the card ending in [redacted] It should appear on your statement as a refund from Groupon, Inc Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement Unfortunately, we're unable to expedite this processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status I apologize for any inconvenience, and thank you for your patiencePlease let me know if you have any other questions Regards, [redacted] H Manager Groupon Customer Support Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/07/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) We have received a refund for the full amount

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] **

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I am sorry for the difficulty in getting in touch with this businessI have seen that we have already tried help out by trading this Groupon in previously but the credit went unusedGiven the circumstances with this business I am able to issue Groupon Bucks back to your accountYou will receive a confirmation email when this has been processed.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Thanks for your email regarding Groupon GetawaysI'm going to loop in a Getaways specialist to review your case for further consideration.They will be in touch soon!Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: While the stipulations of the deal you purchase are listed, and the purchase you made was final sale, we'd like to offer some compensation for your trouble in the form of $Groupon Bucks to your Groupon account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your refund request for order # [redacted] :I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Initial Business Response / [redacted] (1000, 5, 2015/05/12) */ Contact Name and Title: [redacted] , Manager Contact Phone: [redacted] Contact Email: [redacted] @groupon.com Hi ***, I apologize for any trouble you've experienced and I can certainly understand your frustration However, as previously stated, we are not able to provide a replacement itemYou may keep the item you received or you may return it for a full refund using the pre-paid return label provided to you I'm sorry again for the inconvenience, and please enjoy the $in Groupon Bucks that have already been issued to you If you need assistance with any other purchases, just let us know and we'll be happy to help Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept that a $credit to future purchases on Groupon is enough to satisfy my complaintNor do I accept the form-letter response I've now received repeatedly as a significant enough explanation for what went wrongIn fact the repetition combined with the lackluster effort to care about Groupon's own mistakes do nothing to allay my fear and concerns that this might have not just been a mistakeI am left either with a product I don't want, or the loss of the ability to use those dollars elsewhere for what will be weeks by the time I receive my refund Put bluntly, I am believe that Groupon oversold the deal I purchasedI also believe that Groupon arrogantly assumed I would or, even worse, should just be happy with what is provided to meI believe this was an effort to provide me with a lesser-cost item than what I paid forThe lack of any real apology emphasizes this, amplified further by a true inability to even provide any sort of explanation for the mix upThis stands in direct conflict with the Uniform Deceptive Trade Practices Act, most notably that per the above, Groupon has "willfully engaged in the trade practice knowing it to be deceptive" I've now not been out over $for weeks expecting a product that, by Groupon's acknowledgement in their many responses, apparently cannot nor will not ever arriveAs mentioned above, I don't want $in more cash to risk on a faulty claim by GrouponI have zero belief that any product those funds are used on will arrive as advertised and/or sold In spite of my fears that something may happen in the shipping process, I have returned the tablet as of this morning to GrouponHowever, I DO NOT consider this matter resolved, nor do I consider my situation remediedUntil I will only consider this matter resolved by a) receiving the product I want, b) my refund PLUS an opportunity to re-purchase that product at the originally advertised rate, or c) punitive damages to purchase the product advertised at the current market value from another vendor, I will pursue every legal means to ensure I receive what was ordered Final Business Response / [redacted] (4000, 9, 2015/05/13) */ Hi ***, I'm sorry again that you did not receive the correct item By way of explanation, we work with numerous third party warehouses who ship thousands of products from warehouses all over the United States and CanadaApproximately 99% of our Groupon Goods orders are delivered without issue, though as in any business, mistakes sometimes happenThese are regrettable, if rare, and we do our best to prevent errors in the fulfillment process whenever possible Please understand that it is not our intent to deceive or mislead our customers, and an incorrect item would not be sent to you deliberately The products featured on our site are available in limited quantities, supplied by third-party vendors, and it is this process that enables us to offer items to our customers at a significant discountA Groupon Goods deal is limited by the initial quantity of items provided, and because the entire supply is sold, we do not have additional inventory to provide replacements Unfortunately, this means we will not be able to provide you with the correct itemAs stated previously, you may return the item you received for a full refund, or you may keep the item in addition to the $in Groupon Bucks already issued to you I am sorry that I wasn't able to provide you with your desired outcome in this matter I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, we are not able to assist any further with your particular request and we consider this issue resolved

Hey ***I'm sorry for any frustration that may have occurred.I've notified the representative assigned to your issue and she'll be in touch soon.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] In ticket [redacted] , [redacted] stated:"Regarding your complaint: I am so sorry for the experience you've hadWe'd be happy to assist, but we need you to confirm some information first regarding the Hydrafacial service providedCan you please clarify what steps from this site: http://cosmedlaserspa.com/services/hydrofacial.htm you were provided? Can you please let me know what steps you were refused? Could you also please confirm that you were refused those steps because you were a Groupon customer?"In subsequent follow-ups, [redacted] stated:"Thank you so much for the additional information, and I'm so sorry for any inconvenienceIn this case, our only option would be to have our Scheduling Team reach out to the merchant to investigate the situation and help you redeem your Groupon for the full Hydrafacial process, as there are no limitations listed on the deal page or fine print that would suggest that you should receive a limited process."and:"I completely understand you feeling that way, and again, I'm very sorry for the inconvenienceUnfortunately, since this Groupon is outside of our day cancellation window and has been redeemed, our only option at this point is to have our Scheduling Team reach out to the merchant directly and investigatePlease let me know if you'd like to move forward and I'd be happy to have them reach out and find out what's going on."While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolvedThank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support