Groupon

Complaint: [redacted] I am rejecting this response because:I have gotten no response from them even after asking them to resend that email which I still have not received.They started with the games againIt's like they forget what is going on with caseIt's a miserable $80.What is wrong with them? my opinion is there hoping I give up, that's not happening Sincerely, [redacted]

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I’ve provided more specific instructions in my direct email to you.If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer SupportTell us why here

Hi ***Thanks for reaching out to us through Revdex.com I have reviewed your correspondence with our representative and I apologize for any confusion.I am very sorry that there was delay in providing resolution to your issue looking at your purchase pattern and I would issue Groupon bucks for $60, which will be active in your account for daysI would like to share some tips to you to avoid disappointments like this, requesting you read the Fine Print in your future purchases, which is at the right bottom of the deal page also reminding you to check your purchase after the voucher is generated on the dates and venue booked, if booked in correctly we have a hour window to cancel the dealHope this helps.We want to give our customer's best experience in all Glive deals with best offer and awesome experience I sincerely take this opportunity to apologize that we are not able to help in this deal.Hope this clarifiesPlease feel free to ask, if you have any other concerns.Regards, ***ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint, I apologize for the delay in shipping on the tablet that you ordered I know that this can be frustrating, especially if it was ordered as a gift for the holidays and was not received in time.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meI have verified that the credit to the account has been made as requested Thank you all for your help in resolving this matter Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/05/28) */ Contact Name and Title: [redacted] ./Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @groupon.com Hi ***, Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble Since this item was returned to sender, we were able to issue a full refund to the original form of paymentPlease allow up to 7-days for the refund to be reflected on your statement If you have further questions, please let us know Regards, [redacted] Manager Groupon Customer Support Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company has refunded the purchase amount which was the resolution I requestedThank you

Hello [redacted] Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted] Regarding your complaint: The Groupon Bucks issued earlier have been... removed from your account and the entire $25 has been refunded back to the card you used for this purchase. Please allow up to 10 business days for this to be reflected on your statement.I hope this helps take care of things for you, but feel free to let me know if you have any more questionsI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

I am rejecting the response because it does not even apply to my concerns or issueThe Groupon rep clearly did not read my responses to Groupon or my complaint on the Revdex.com ticket because he is apologizing for my frustration and letting me know I can return the itemThe problem is, I hAve not received the product from Groupon and I will not be receiving it since they shipped the product to the wrong addressI updated my address before purchasing the product, however Groupon still shipped it to my old addressI called them multiple times before the product shipped, but they refused to correct the mistakeNow the product is lostAccording to the *** it still has not been deliveredI do not know where it isI want a refund and Groupon can spend there time searching for the itemThe tracking number is: Tracking Number: [redacted]

Complaint: [redacted] I am rejecting this response because: A) This is not a satisfactory response. I made the deal with Groupon, not with the credit card company. Groupon is shifting responsibility to the party that is not responsible.B) This does not match the response provided to me previously by Groupon, as they have already stated they will not provide me with the money because they stated I did not go to the participating location.Groupon has multiple agents responding to the same issue and there is no correspondence or record-keeping between them. Very poor customer service. Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: [redacted] has responded to a claim made by [redacted] I would like a response to the claim that I submittedI cannot answer for [redacted] Sincerely, [redacted] ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] .In ticket [redacted] , it was stated:"Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint about the expired Pandora dealI have removed the voucher from your expired Groupon section by marking the voucher as redeemedThe voucher was no cost, so there is no value in cancelingIf you choose not to use any deal that was no cost to you, please just redeem the voucher.A Groupon can be marked as redeemed in two ways: either the business will redeem your Groupon when you present it to them, or you can mark it as redeemed in your accountEither way, the Groupon will be moved to the "Redeemed" section of your account, and you will no longer be able to view or print it.You can always go to http://www.groupon.com/mygroupons and choose "Redeemed" from the "Deals" menu to see which of your Groupons have been marked as redeemed.If you see a Groupon in your account showing as "Available" that you would like to move to your "Redeemed" section, just click "Mark as Redeemed" beneath the "View Details" button.If you need to know whether or not you've actually used a Groupon, I suggest contacting the business directly and providing them with the Groupon number (located in the bottom right corner of your printed Groupon), so they can check their recordsIf the Groupon is already showing as redeemed in your account, please let me know and I will be happy to supply you with your Groupon number.I hope this helps! Let me know if you have any more questions.Regards, [redacted] *ManagerGroupon Customer Support"Regarding your rejection: Per ***'s email, we had already marked the Groupon redeemed to have it removed from the expired section of your My Groupon pageWe provided the instructions on how to have this Groupon marked redeemed from your end for future reference if something like this had encountered again for a different deal.If you have any other questions, please reply to me, and I'll be happy to answer themHowever, at this point, this request is considered resolved.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: Groupon has been making the same offer for close to a monthI would be allowed 24hrs to choose another "local deal" of equal value to tradeI understood that Groupon would not give a refundYes, I was lied to by one of their partner merchants, however those merchants do not work for Groupon, they simply provide Groupon a generous income stream, and Groupon does not have to stand by anything that their "partners" do or sayOnce Groupon takes your cash, that is all that mattersI offered to take "Groupon Bucks" which is the equivalent to store credit, which pretty much every store nationwide offers, if a customer is unsatisfied with their purchaseHowever Groupon rejected this also, only difference is in a store the customer would be stuck with a item they don't want, in my case I got nothingGroupon has my $the cell phone repair place has another $and I have nothingNow that I am being deployed over seas, I'm out of timeSo, this is who Groupon isA multimillion dollar company who will take $and be satisfied that they left you with nothing Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket # [redacted] .In ticket # [redacted] , it was stated:"Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I apologize for the trouble you have been through and I can understand your concern on the hour limitation on the trade in policy.I can see that purchase was made using the trade in bucks on 8/22/However, to compensate for the inconvenience I've issued $to your Groupon account for future purchases.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] M.ManagerGroupon Customer Support"Regarding your rejection: While I can understand your point of view in this matter, for a voucher that is 3+ years expired, trawas always the solution we would have been able to offerWe never want you to have a poor experience when trying to redeem an expired voucher, but with the time that had elapsed since the original purchase, a refund to your original form of payment was outside of our system capabilitiesWhile the travalue of $has already been used, [redacted] has added $in additional Groupon Bucks to your account for the inconvenienceI'm afraid I'm unable to offer any additional solution beyond that.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Guarantee Or Warranty IssuesI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint about Groupon purchases for 16-class pass, uniform, test & graduation belt3I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer SupportTell us why here

Hi Jennie,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: Issues with Buy with FriendsI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Yoseff *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] via Ticket [redacted] .If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **SupervisorGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] Regarding your complaint: I've issued a credit in Groupon Bucks for the order cost to help make up for any trouble.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hi ***I am responding on behalf of Groupon's management.I checked your account, and it looks like we had already refunded your order to Groupon bucks on 11/and then these bucks were used in purchases on 11/and 11/Groupon Bucks are automatically applied to purchases, so it's possible you used the credit without realizing itDue to this reason, we will not be able to refund your cardI hope this helped, but feel free to let me know if you have any more questions.Regards, [redacted] **ManagerGroupon Customer Support

Initial Business Response / [redacted] (1000, 6, 2015/08/20) */ Contact Name and Title: [redacted] Manager Contact Phone: XXXXXXXXXX Contact Email: [redacted] @groupon.com Hi [redacted] , Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the troubleIt appears that the purchase was refunded as a one time exception to our policy to Groupon credit and a portion of that credit has since been usedWe will not be able to convert the remaining balance Thank you for your patience and understanding Regards, [redacted] Manager Groupon Customer Support