Groupon

Complaint: [redacted] I am rejecting this response because: I've already tried this with no luckand I don't want to return itI simply want them to unlock it or pay the difference in cost of a device as I cannot register it with the network as promised Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because Groupon owes me $in a way I can actually use it I specifically stated I wanted a refund in check or to the card I have on file and that I WOULD NOT accept Groupon credit because I will not be using the business again after their poor customer service and negative customer experience I refuse to believe that a multimillion dollar company can't find a way to refund $to a customer Sincerely, [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email froms [redacted] Regarding your complaint: I see that we have processed a full refund for youI have also included the contact information of the business to get more information about the package.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi [redacted] ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: I am a registered nurse and due to the injury I sustained I have been out of work for the past weeks and will most likely be out of work for another weeks to ensure my hand is healed so that I am not reinjured on the job The offer of $Groupon dollars for one of the driving experiences is not satisfactory to me because Groupon dollars unfortunately can not be applied to an insurance deductible Instead I would counter and ask that the $they were willing to refund in Groupon dollars be refunded to my credit card so I can use the money for medical expenses On the Groupon website it states that if a customer is unsatisfied with their experience, Groupon would provide a full refund While I know this applies to a used Groupon, I am kindly asking for consideration and being allowed a one time exception to the day policy due to the injury I sustained and have $be refunded to me instead of Groupon dollars Thank you for consideration of this matter I wish you and yours a happy holiday season Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: A refund has been issued for the purchase in question.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Heather in ticket [redacted] I responded to you a moment ago via email from [email protected] ticket [redacted] , it was stated:"As stated under the Fine Print & Details tab on the screen from which this purchase was made, https://www.groupon.com/hotels/miami-beach-fl-us/president-hotel-miami-beach, "Hotel cancellations made on or after 01/01/will be subject to a fee of $288.93." When you book through Groupon Getaways Market Pick, we process your payment and send it to the hotel and as such the hotel's cancellation policies will apply meaning that this order was nonrefundable once the cancellation deadline passed.Since all contacts came to us on 01/04/2018, we were not able to offer a refund on this order without hotel approvalWe reached out to the property on your behalf prior, but weren't able to get approval from the property to cancel/refund your booking as an exceptionWe are unfortunately not a in a position to negotiate date change on hotel reservationsI understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways Market Pick deals.A follow up email relaying this information was provided to you on 01/04/2018."Regarding your complaint: While I can completely understand how frustrating this situation has been, we unfortunately are unable to provide a refund for your reservationWhen you book through Groupon, we process your payment and send it to the hotelIf the hotel is willing to authorize an exception to their stated cancellation policy, we can issue a refundWe did reach out to the business on your behalf (as stated by Heather), but we were unable to get approval from the property to cancel your booking as an exceptionAgain - we understand this may be frustrating, but Groupon does not impose the cancellation policies for Groupon Getaways Market Pick deals, and I'm afraid we've done all we can do at this point.I am sorry that I wasn't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist youUnfortunately, we are unable to assist any further with your particular request and we consider this issue resolved.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .I am sorry that I wasn't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priorityWhile I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolvedRegards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Regarding your issue with the [redacted] *** vouchers, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I apologies for the trouble you had redeeming this Groupon and it looks like your refund has been successfully processed on 7/26/I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Initial Business Response / [redacted] (1000, 7, 2015/07/08) */ Contact Name and Title: [redacted] M., [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @groupon.com Hi ***, Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I can certainly understand your frustration According to the tracking information provided to you by our Groupon Goods team, your item was successfully delivered on 07/at 10:AMWe regret the delay in shipping and we're sorry for any inconvenience this may have caused Regarding a refund, it is not our policy to issue refunds for delivered merchandise unless the item arrives damaged or defectiveUnfortunately, we will not be able to honor your request We appreciate you taking the time to share your feedback with usThis is never the experience we want our customers to have, and I'm truly sorry for the troubleWe hope to prevent this issue from happening in the future, and we'll be sure to communicate your feedback to right people who can address your concerns directly with our vendors Apologies again for the inconvenience, and please let us know if we can help with anything else Regards, [redacted] M Manager Groupon Customer Support Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/07/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did not address a thingLike cowards they stopped all communication and waited for the bed to be eventually deliveredMy bed made it to me via coincidence, not because they provided a resolutionAs for the refund, I'm sure no comp at has a policy of returning money for perfectly good merchandise, and that is not what I was asking forThe reason I deserve a refund was because of the gross negligence and complete mismanagement of my moneyI bet if I took $from Mr [redacted] M and told him he would get an item or his money back in a certain amount of time, and then proceeded to not respond when he looked for me that day, and on top of that just tell him wait, you'll get it when you get it, he would not be happyI can not stand the non sincere unapologetic nature of the people at Groupon I have dealt withI have not had to deal with such failure my whe lifeLike any run of the mill company out there, things are fine when they are going perfect for the company, but let something go wrong due to their neighbor or not and they completely fall apartYOU dropped the ball, and you know you did and instead of taking your losses and admitting it by offering the customer something that makes sense ie a refund or a serious percentage, you have the audacity to sit on your high horse look down on me the customer and basically say so whatBeing but one man I may not affect you, but I promise you will not exist much longer doing what you did to me to othersThis will catch up to you, and you should remember that mightier than you have fallenI WILL NEVER DO BUSINESS WITH YOU AGAINAnyone I can reach will also take their business elsewhereSo [redacted] M thank you for your insincere wordsYou can keep them the same way you decided to keep all of my money

Complaint: [redacted] I am rejecting this response because: the business didn't address the concern, being sent the offer twice and nothing being wrong with my payment methodI want two gift cards for this offer sent to me for this inconvenience, as once again nothing was wrong with both payment options presented for purchases Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I did not receive a personal email ( I checked both my spam folder and inbox) as was stated in the business' responseNo additional information was provided and no resolution has been reachedThis is unacceptable.Sincerely, [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Full refund of $back to your credit card.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I see that my fellow manager [redacted] already reached out last week and issued you a refund for this accidental purchaseI believe this issue should be resolved, but I'd like to reiterate my apologies for any inconvenience.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: no resolution option has been given besides a contact request sent to another customer service teamNo resolution option given, so I cannot accept nor be satisfied as none of my concerns have been addressed nor have they offered anything thus far Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: It does not solve either issueThey never addressed the first complaint about me paying for a hot stone massage but that is not what the business providedI would still like a refund for thatI bought the Groupon back in April now I can "trade it in" but I have hrs to select what is there so I am forced once again to get something I do not need just so Groupon can keep my moneyClearly they come firstnot the customerVery disappointingI have spent A LOT of money with GrouponBad business decision to loose several years of future purchases over bad ones Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11121217, and find that this resolution is satisfactory to me Sincerely, Cindy [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Sorry for any trouble with this deal.On the original screen where you made this purchase, http://www.groupon.com/deals/the-healing-experience, we included a Fine Print section on the deal pageThis section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"New clients only."I'm sorry to hear this will keep you from using your GrouponHowever, since this restriction was included in the deal's Fine Print at the time of your purchase, I am not able to issue a refund past days from the purchase dateIf you’re unable to use a Groupon, a friend or family member can use it instead.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Hello Mrs [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I would recommend reaching out to your Merchant Development representative directlyThey are best equipped to answer all questions regarding your account and will be able to provide further assistance or clarification.I’ve provided more specific instructions in my direct email to you, and the ticket reference number is [redacted] If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support