Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence from your email address associated with your Groupon accountI responded to you a moment ago via email from [redacted] @groupon.com via Ticket [redacted] .Regarding your complaint: I'm really sorry for the frustrating experience you hadI see based on one of your previous contacts, this issue has been resolvedWe went ahead and enabled these Groupons for Trade In on January You can exchange your vouchers for an equal value of Groupon Bucks and put those Bucks toward a new voucher right away.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] groupon.comI’ve provided more specific instructions in my direct email to you If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Initial Business Response / [redacted] (1000, 5, 2015/05/12) */ Contact Name and Title: [redacted] , Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @groupon.com Hi ***, I'm sorry for the trouble with this deal and I apologize for any frustration you've experienced On the original screen where you made this purchase, www.groupon.com/deals/ipreservedit-1, we advertised that the completed DVD would be mailed to you free of chargePlease note that we did not advertise that your photos would be returned to youAs such, this is an additional service and is not included in the value of the deal The business is only required to honor the Groupon as printed; any additional services are at your own expenseWe cannot require a business to provide additional services free of charge and we are not able reimburse charges not paid to Groupon Sorry again for any trouble, and please let us know if we can assist you with any other purchases Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) It would have been nice if the Groupon stated that the CD would be mailed back free of charge after I paid the Groupon taxI called Royal Gor and was charged $to my credit card in taxesI am used to paying for everything in my Groupon up frontAll though I understand that some businesses do need to charge a tax, it should be stated up front and not say free of chargeIt also should have stated that I would have to pay to have the images shipped back, which cost an additional five dollarsI felt very uncomfortable giving my credit card information for the remaining balanceI am very disappointed with Groupon for not providing full disclosure[redacted] again was not polite and I am also surprised that Groupon does business with a company like thisThis will be the last time I use Groupon Final Business Response / [redacted] (4000, 9, 2015/05/19) */ Hi ***, I'm sorry again for any trouble With the exception of GrouponLive event deals, Groupons do not include tax or gratuity in the purchase priceIf they are included, it will be specifically mentioned in the Fine Print of the dealOtherwise, tax is collected when redeeming the Groupon and is dependent on the area's local tax laws This information is available in the "Rules For All Merchant Offers Purchased Through Groupon" or in our Terms of Use, which you can find here: [redacted] The Fine Print section of every deal has a link to this page that says "See the rules that apply to all deals." This information applies to all deals unless specified otherwise in the Fine Print We strive to make sure our customers are satisfied with each deal from before they purchase until after they have redeemedI'm really sorry for any confusion this has caused To help make up for the trouble, I have issued $in Groupon Bucks to your accountThis credit will be available for you to use shortly Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at [redacted] I sincerely hope you find your next Groupon experience to be more enjoyable! Thank you again for taking the time to send us your feedback, and please let us know if there is anything else we can do to help Final Consumer Response / [redacted] (2000, 11, 2015/05/20) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I've forwarded this issue to a Getaways specialist to review your case for further consideration.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer SupportTell us why here

Hi ***I'm very sorry for any troubleI checked your account and I can see that we've issued a refund to Groupon Bucks on 03/20/2017.If you need any additional help, Please let me know.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I see you were already assisted on December 16th.I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.It looks like your issue was resolved as requested and your refund has already been processed on 08/12/to the paypal account you have used for the purchaseI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understandingRegards, [redacted] **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Heather in ticket [redacted] .In ticket [redacted] , it was stated:"Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I am sorry that we weren't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers and customer satisfaction continues to be a top priorityAs relayed previously, we did reach out to the property to seek refund approval on the nonrefundable purchase but were not given approval from the property to issue a refund.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the most relevant information available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular refund request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support"Regarding your rejection: Thanks for your patience, and we're sorry again that this Groupon Getaways reservation isn't going to work out for you.When you book through Groupon, we process your payment and send it to the hotelIf the hotel is willing to authorize an exception to their stated cancellation policy, we can issue a refund.We did reach out to the business on your behalf, but weren't able to get approval from the property to cancel your booking as an exceptionI understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways deals, and I'm afraid we've done all we can do at this pointThe refund approval comes down to the hotel's policy and we have been denied that option as a resolution.I see you have been a loyal customer of ours and as a goodwill credit, I have issued $in Groupon Bucks to your accountThe credit will automatically apply to your future purchase and expires in days.I'm really sorry about this situationIf there is something else I can assist with, I'm happy to helpWhile I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Regards, [redacted] *ManagerGroupon Customer Support

Hi [redacted] , Thanks for reaching out to us through Revdex.comI have reviewed your correspondence with our representative and I apologize for any confusion.I have checked the order and see that the order was canceled on 02/07/and Trade in option has been initiated on your orderUsing the same Groupon Bucks a new order for Fitness Classes at [redacted] on 02/07/2017I hope this helpsPlease let me know If you have any other questionsRegards, [redacted] ManagerGroupon Customer SupportTell us why here

Hi Alicia,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI apologize for any frustration, and for all the back and forth.It looks like this issue has already been taken care of and we again offer apologies for the difficulty you had redeeming your Groupon for the "Three Personalized Magic Latte Mugs." If you need any additional help, please let me know.I can confirm that your refund processed successfully on 2/12/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the original payment method (PayPal), and it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.I apologize for any inconvenience, and I hope this clears everything upPlease let me know if you have any other questions.Regards,Joshua GSupervisorGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: I never received any kind of response with the exception of this email Sincerely, [redacted] ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, I'm sorry for the trouble that you had using the redemption codes for the [redacted] dealIt looks like the order in question was refunded to your original form of payment on 5/24/It should appear on your statement within business days of that date.We're so sorry for any inconvenience this may have causedIf there's anything else we can look into for you, please reply back to the direct email we've sent you with more information.Regards, [redacted] *ManagerGroupon Customer Support

Hi [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I am truly sorry to hear about your troubleWe completely apologize for the inconvenience caused for not able to use the deal.As per the deal page, we have stated all the valid locations in the map attached at the bottom of the pageI am afraid that you did not see the same which mentioned that all valid address is in Connecticut onlyThus as per the policy we are unable to provide a refund for your concern However as a one off, I have gone ahead and enabled trade in for the voucher.The Bucks will automatically apply to any local deal, and if you spend less, you'll have a balance left overSpend more, and the remainder will be charged to your cardYou have days post-expiration to Trade In your voucher.Hope this resolves your issuePlease get back to us for any further assistance and sorry again for the trouble Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint about the defective productI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will speak with Mr [redacted] *and hopefully we can come to an agreement of some typeThank you for helping me sort all this out Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: We are unable to refund Groupons after days from purchaseYou can give this Groupon away as a gift.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: It looks like this order has already been refunded on 01/05/to the card ending in [redacted] It should appear on your statement as a refund from Groupon, IncPlease allow up to business days for your refund to appear on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: The email address you provided [redacted] @gmail.com is not associated with a Groupon accountIn order for me to help I'll need some more details firstIf you could you please provide as much of the following information as possible, I can certainly look into this for you.(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find your purchase and look into this issueTo expedite this process in the future, it's helpful if you include specific purchase details in your initial request.Please reply in my direct email via [redacted] @groupon.comIf you have any additional questions, please reply to me there.Regards, [redacted] *ManagerGroupon Customer Support