Groupon

Complaint: [redacted] I am rejecting this response because: I want to speak with a supervisorWriting me an e-mail isn't acceptableThere has been several issues and I need them to be addressed Sincerely, [redacted]

Hi Tye,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:My name is Shyam and I am Yadhavan's managerThank you for your email and my apologies for any trouble you have experienced.I'm really sorry to hear about the condition of your productOf course, this is not the experience we want you to have when redeeming a GrouponI've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.Reviews are approved/rejected based on certain guidelinesReview suggests it is not original [redacted] equipment, however it is an original productThe review mentions a poor customer service experience, however, the purpose of the review is to rate product qualityIn the case of customer service issues, shipping issues, the reviews are rejectedAs the product is sold out now you are unable to update further reviewWe appreciate you bringing this to our attentionWe'll use your valuable feedback to evaluate the kinds of deals we offer and businesses we work with.Once again I sincerely regret for the inconvenience causedPlease let me know if there is anything else I can do for you.Thank you for your understanding.Regards,Shyam SManagerGroupon Customer Support

my sister, [redacted] ***, was the account holder who made the transaction with Groupon She attempted to get a resolution but was only gotten an apology after we were already in Florida with no hotel reserved by Groupon due to their lack of confirmation of our reservation, and [redacted] failure to get an acceptable resolution from Groupon, I stepped in and submitted several emails to Groupon and this claim to Revdex.com WE simply want the additional cost we are out of pocket refunded because of Groupons error Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Hi [redacted] ,My name is [redacted] and I'm a manager with Groupon customer supportI have recently been alerted of your correspondence with the Revdex.com and would love to assist.However, I wasn't able to find your purchase using this email address or the order number providedCould you have used an account associated with another email address to make the purchase?Once I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue.Thanks for your patience! I look forward to helping you further.Regards, [redacted] GManagerGroupon Customer Support

Hi Richard,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I apologize for any frustration, and for all the back and forth.Sorry for any trouble! Your refund processed successfully on 02/09/to the card ending in It should appear on your statement as a refund from Groupon, Inc.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite this processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and thank you for your patiencePlease let me know if you have any other questions.Regards,Badri [redacted] *Manager Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: unfortunately the [redacted] voucher you purchased is a final sale dealWe do include this information in the fine print of the deal page (https://www.groupon.com/deals/viator-hornblower-niagara-cruises-2), which is available to see pre-purchaseAlthough most vouchers are refundable within hours, per the fine print of this deal, "Groupon voucher Terms of Sale and Extraordinary Event Policy do not apply"We would have to stick to the final sale policy listed on the deal.I noticed that most of the deals you were searching for were in Buffalo, NY., as this is the American side of Niagara FallsMost of the Falls and access to them lie on the Canadian sideThe view from that side is much betterYou weren't redirected to a deal that you were not originally viewing, you just didn't realize this deal was for a cruise operated on the other side of the borderI can definitely understand the confusionWe did include on the deal page where you noticed this deal "Please note: This Voyage to the Falls boat tour on the Canadian side replaces the Maid of the Mist tour, which is now operating from the American side." I do apologize for the frustrating circumstances.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hey Callie,Thank you for reaching out to us again through the Revdex.com.I reviewed your situation and I apologize for any frustration that's occurred along the way.All of the assistance you received regarding your gift card is in accordance to our policies and procedures.I've also followed up with you via email from our internal systemYou're welcome to respond to me there if you have any further questions.The only way to arrive at a full resolution for that issue is to follow the recommended steps.For all of the trouble, however, I've issued a credit of $in Groupon Bucks to your account.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Sorry for any trouble! I can confirm that your refund processed successfully on 11/15/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm sorry to hear about your disappointing experience when working with our Groupon StoresThe item was sold by a third party merchantWe appreciate receiving feedback like yours, as we use it to review the deals we run on our siteWe also address these kinds of issues with the business directly to ensure they don't happen again.However, since you are such an amazing customer, I am able to offer a one time exception in this caseI've just issued a $refund in Groupon Bucks to your account.While we are happy to make this exception for you today, please know that we will not be able to do so again in the future.I sincerely hope you find your next Groupon experience to be more enjoyable.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] Supervisor Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Refund/exchange issuesWe can issue a card refund instead for the amount paid to GrouponUnfortunately, there's no way we can refund the extra charge from the business as we can only compensate for charges we made.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Supportwhy here

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I responded to you in the Revdex.com portal earlier today.I have notified a Groupon Stores specialist who is reviewing your request.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’m sorry for the trouble while trying to redeem your voucherI double checked and it appears that you were already provided with the refund on 07/13/2017.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer SupportTell us why here

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint about the accidental purchase of *** LaserI see that your situation was resolved via [redacted] on May 11, 2017.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***, Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence Regarding your complaint: It looks like this has already been taken care of and your refund processed successfully on 08/to the card ending in [redacted] It should appear on your statement as a refund from Groupon, IncIt can take up to business days for this transaction to reflect on your end, so don't worry if you don't see it right away Thank you for your understandingRegards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I checked your account and see that we've already issued $Groupon Bucks to your accountI’ve also emailed you directly from [email protected] via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] .Regarding your complaint: I’ve looped in a manager who works on the Getaways Team and they’ll be in touch shortly.I’ve provided more information in the direct email to youIf you have any additional questions, please reply thereThat’s the thread that the Getaways Manager will be using to further discuss your issue.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support”

Hello ***Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted] .Regarding your complaint: I’ve reviewed your request for a refund,... but unfortunately, this Groupon is non-refundable. Please be aware that due to our return policy, we can only offer refunds within three days of purchase for Local deals.Also, since the voucher is viewed this deal is not eligible for trade in. However, not to worry. I'll pass this along right away to our scheduling team who will be able to help you by putting you in touch with the merchant to schedule a time for which you can use your voucher.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com via Ticket [redacted] .Regarding your complaint: I'm so sorry for the confusion with this.I've found the duplicate purchase, but it's not in the account associated with this email addressIt looks like you have two accounts created with different email addresses and you made this same purchase under each accountThis second account may have been created by mistake when you attempted to change your email address.Our return policy for Local deals is within days of purchase and I can see that you first contacted us about this issue on the second day after purchaseFor this reason, I've just issued a full refund for the duplicate Groupon to your original form of paymentPlease allow up to business days for this to be reflected on your statement.As I mentioned, I've also sent a direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello ***,Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted] .Regarding your complaint: Customer support is not able to assist... when a charge has been disputed.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I'm really sorry for any trouble this has causedI've just issued you a full refund for the three duplicate ticket purchases and have removed these Groupons from your accountPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support