Groupon

Initial Business Response / [redacted] (1000, 8, 2015/05/23) */ Contact Name and Title: [redacted] Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @groupon.com Hi ***, Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble Your refund has already been processed back to the payment method you used to make this purchase! If you paid with a credit or debit card, you'll see the refund on your statement within the next business days Thanks for sharing your feedback with usI'll be sure to pass [redacted] suggestion on to the right people Sorry for the inconvenience and please let us know if we can help with anything else Regards, [redacted] M Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint:I am sorry for the confusion caused Unfortunately, the Groupon in reference here is non transferable and is final sale, so I am not able to issue a refund.This information is listed in the Fine Print, which can be found on the page where you originally purchased this deal and on the Groupon itself.Also, the deal option you had purchased clearly states that its valid for "Category - Sec114, 116, 118, 120, 121R, 122, 124; Sec215-227"As you had mentioned, you were allotted in "Sec 220" which is as advertised in the deal.If you'd like to take another look at any of the details for this deal, you can find them by going to http://www.groupon.com/mygroupons and clicking on View Details beside the dealOr, pull up the mobile app and go to My GrouponsOnce you're there, just click on the deal, scroll down, and the Fine Print will be located below the map.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I’ve provided more specific... instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint:I'm really sorry for any troubleAs mentioned in our earlier correspondence, the Groupon "local-flavor-brixx-burlington-nc" is final sale, so we are not able to issue a refund.This information is listed in the Fine Print, which can be found on the page where you originally purchased this deal and on the Groupon itself.If you'd like to take another look at any of the details for this deal, you can find them by going to http://www.groupon.com/mygroupons and clicking on View Details beside the dealOr, pull up the mobile app and go to My GrouponsOnce you're there, just click on the deal, scroll down, and the Fine Print will be located below the map.Regarding your purchase attempts for "google express", we are sorry but there seems to be a fine print restriction of 'groupon' per user and you have already purchased the groupon on 8/It was because of this reason that your recent purchase attempts were not going through.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I'm really sorry if your purchase wasn't all you hoped it would be.We have issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statementThank you for your patience, and please let me know if you have any additional questions or concernsI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: I would like groupon credit Sincerely, [redacted]

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email [email protected] your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *.ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’m sorry for the trouble while redeeming your Groupons.I double checked and it appears that you were already provided with the TraExchange on 06/27/2017.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Complaint: I am rejecting this response because:I'm very disappointed that I do not have the product purchased, nor any tracking information regarding a shipmentGroupon ridiculed me on several occasions when I reached out regarding this issue, berating me for calling to check the status, and assuring me that the package would arrive on NovIt is simply unacceptable that several customer service associates and a supervisor can simultaneously be so arrogant and contemptuous, as well as wrongI still don't have the package and simply want my chargerGroupon needs to honor the purchase agreementA $credit does nothing to resolve the dilemma which is that I need a MacBook Pro 85W MagSafe Charger Sincerely, Terry [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I apologize for the troubling incident your child experienced while redeeming your Groupon with Northwest Gymnastic Academy.We're always working to make sure every deal is unique, fun, and a great valueI sincerely apologize that we haven't deliveredUnfortunately, this Groupon is non-refundablePlease be aware that due to our return policy for Local deals, we can only offer refunds for unredeemed vouchers within three days of purchase.However, your feedback is appreciated and will help us to determine the types of deals we run in the futureWe also address these kinds of issues with the business directly to ensure they don't happen again.For the inconvenience you have been issued $in Groupon BucksThe credit is active now and wont expire until 3/25/($10.00) and 3/31/($15.00).Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.I'm very sorry for the inconvenienceI've found this purchase, but it's not in the account associated with the email address you providedThis purchase is in your account associated with [redacted] @yahoo.com.Your refund was successfully processed on our endThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund processIt should appear on your statement as a refund from Groupon, Incby now If it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there, via ticket [redacted] .Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It appears there was some confusion regarding how to receive this product Per the redemption instructions on your voucher, you must redeem on the merchant's site, and it will be shipped to you, rather than it immediately shipping from Groupon directly at the time of purchase I'm sorry if this wasn't made clear, but it appears that you have since redeemed on the merchant's site, and can expect delivery of the item from them shortly If you have any further inquiries about the delivery status, please contact [redacted] USA directly I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello Sandra,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: A full refund was issued to Groupon Bucks on 2/2/16, this refund has now been converted to your original form of payment.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Jamie *.ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I have reviewed the deal you wanted to purchase (https://www.groupon.com/deals/fitness-together-10-40) and as you can see we included a Fine Print section on the deal page which states "Limit per person / Limit per visit"Since this restriction was included in the deal's Fine Print, we will not be able to provide this deal for you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI responded to you a moment ago via email from [redacted] Unfortunately, I wasn't able to locate an account with the email you provided, [redacted] If you could please provide me with the email associated with your Groupon account, I'd be happy to look into this for youThank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

"Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:Sorry for any trouble you've hadWe were recently notified by your financial institution that a dispute had been issued against a purchase you made—specifically, your Groupon for [redacted] Auto BodyWe recommend reaching back out to your financial institution directly to discuss a resolutionYou are still welcome to redeem your Groupon with the merchant or gift it to a friend if you're unable to use it yourselfYou can find your available Groupons by signing into your account at http://www.groupon.com/mygrouponsOur Customer Support department is always here to help you redeem your Groupons, so if you have any problems with a purchase in the future, please let us know first so we can try to resolve the issue for youYou can reach us at www.groupon.com/supportPlease let me know if you have any other questionsThank you, [redacted] Supervisor Groupon Customer Support"

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, Unfortunately, we're not able to offer exchanges or replacements at this timeHowever, you can return the phone for a full refund.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: our apologies for the frustrating circumstancesIt seems you were able to have your issues resolved since generating this complaint and have regained access to your account and been issued $in Groupon Bucks for the inconvenienceThese credits are each good for days from the time of their issuanceYou can review your balance through groupon.com/mybucks.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: All the businesses we feature understand that the purchase value of your Groupon never expiresOf course, if you have difficulty using this, I'll be more than happy to assist you furtherIt does look like some of these expired vouchers have already been credited to your Groupon Bucks account, that credit is available currently and ready to use.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.I apologize for any inconvenience and all the back and fourth regarding the status of this refundI've double-checked your account and can confirm that this order was refunded in full on 5/17/to the original form of paymentTypically, refunds post to bank statements within business daysThe refund should show in your account by now, but if it doesn't, I've provided the Acquirer Reference Number (ARN) for this refund in my direct email to you, which is the confirmation number created by the card processor when they successfully transferred the funds back to your cardPlease contact your financial institution's claims department with this information so that they can retrieve your funds.My apologies for the inconveniencePlease let me know if there's anything else I can help you with.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there, via ticket # [redacted] .Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support