Groupon

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Also, this acceptance is contingent on my groupon bucks not being taken away once I accept Sincerely, [redacted]

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint, we sincerely apologize that this happenedWe will be more than happy to process a full refund of the items ordered in error once we receive the returnWe will also process a good will credit of $in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processedAny Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at [redacted] .I’ve provided more specific instructions in my direct email to you as well as free return labels for the two itemsIf you have any additional questions, please reply to me there.Once again, we apologize for your experience and we thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI apologize for any frustration, and for all the back and forth.I’ve reviewed your request for a refund, but unfortunately, this Groupon is non-refundable.It is not our policy to issue a refund for an expired or expiring Groupon.If you are unable to use your Groupon before it expires, you can still use it for the price you paidFor example, if you paid $for a Groupon that has a $value, after expiration your Groupon should still be worth $toward the products or services originally offered in the deal.When there's an issue preventing you from redeeming your Groupon before the expiration, we ask that you contact us at that time so that we can help resolve any problems on your behalfWe see that we did reach out to you on 11/30/to assist you but did not receive a responseWe are typically able to find solutions to these sorts of problems, and it's always been our goal for our customers to enjoy their Groupons as originally intendedWe ask that if you still need assistance, please respond to this e-mail and we will be happy to assist you further.I hope this helps clear up any confusion.Regards, [redacted] *SupervisorGroupon Customer Support

Hey ***,We can certainly look into this for youWhen you last wrote us, we reached out to you via Revdex.com and direct email asking for some additional information.Here's [redacted] message from April:Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Product had been returned but there has been no refund initiated request you to provide us with following details.Sorry for any inconvenienceI wasn't able to find your purchase using this email addressCould you have used an account associated with another email address to make the purchase?I can definitely find any Groupons that you have been charged for; I'll just need a little more informationCould you please provide as much of the following information as possible?(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue.Thanks for your patience! I look forward to helping you further.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support The internal ticket number for that thread is # [redacted] I'm sending that message to you again today and you can reply to it with that info and [redacted] can look into things for you.Thank you, [redacted] **ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.comWe completely understand your concern and apologize for the trouble.Your refund was processed to the paying card on 12/13/2017, it should appear on your statement as a refund from Groupon, IncThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.I apologize for any inconvenience, and I hope this clears everything upIf you have any additional questions, please reply to me in my direct email to you.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, please be informed that we have already processed refund to the original form of payment which is [redacted] on 01/13/Requesting you to check your [redacted] account for the same.Thank you for your understanding and please let me know if there is anything else I can help you with.Regards,***ManagerGroupon Customer [redacted]

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I am truly sorry to hear about your troubleWe completely apologize for the inconvenience caused and to hear that the service were not provided correctly as per the voucher description.To make up for the disappointment, I've just issued you a refund in Groupon bucks and removed the Groupons from your accountThe value of all the cancelled voucher is $The bucks can be found shortly in your account and it is valid for daysThus kindly check your account to confirm on the refundThe same can be used towards any purchase in our websitePlease get back to us for any further assistance Regards, [redacted] *ManagerGroupon Customer Support

Revdex.com:Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com via Ticket [redacted] .Regarding your complaint: I'm sorry to hear that you received a defective product and that you've had trouble communicating with the merchant to return your defective productI can see that you were ultimately able to contact them and the merchant provided a return label on 12/for the of orders you contacted them aboutYou can use this label to return your product to the merchant for a refundI would also recommend confirming with them that you can send both items back with a single label before proceeding.As I mentioned, I've also sent a direct email to you and included the PDF of this return label in my direct email to you in order to help expedite this process for youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence,including your thread with my colleague [redacted] in ticket [redacted] . I responded to you a moment ago via email from [redacted] @groupon.com.In ticket [redacted] , it is stated:"I can see the attempted purchase of the Groupon for [redacted] in our system, but we are receiving a "General Decline" error when trying to charge your card. When purchasing a Groupon, it is important to know that the order has not gone through until you receive the message "Your Groupon Order Has Been Placed - That's Wonderful!" with a green check mark. You will also be able to see the Groupon processing in your account right away by signing in at http://www.groupon.com/mygroupons. I'm truly sorry we couldn't get you this deal, as it has now closed and the business has received its final list of Groupon users.Regarding the purchase for [redacted] Twenty & Counting Crows. As informed in the fine print after the day of your purchase, we are only able to issue refunds if the event has been canceled or rescheduled for a date that doesn’t work for you. You can still give this away as a gift if you decide it is something that you no longer would like to attend. I noticed on Aug 28th you contacted to have the name changed for these tickets. I can confirm for you that the name on tickets do reflect [redacted] ***."Regarding your complaint: I apologize for the confusion. The [redacted] voucher that [redacted] is referring to is your "One 15x15" Large Framed Collage Print" that you referenced in your original RevDex.com. Our records show that you attempted this transaction twice. Both attempts showed as a general decline with your original form of payment and no funds were collected on our end.Concerning your [redacted] Twenty tickets: Unfortunately, we have no record of you contacting us on the day of purchase (4/4/17) requesting a refund nor do we show a successful cancellation for the same day. I apologize for the frustration, but your first initial contact of your refund request was made on 7/26/17. At that point, we were unable to issue a refund or a credit for these tickets. You had since requested we change the name on the tickets to [redacted] on 8/28/17, to which we were happy to assist.While I understand that this outcome is not the one you requested, we have done our best to assist you. We hope to regain your trust in the future, but unfortunately, we have to consider this particular issue resolved.Thank you for your understanding.Regards, [redacted] *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from support@groupon.com(Ticket [redacted] )Regarding your complaint: I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understanding.Regards, [redacted] ** Supervisor Groupon Customer [redacted]

Hi [redacted] I responded to you in the Revdex.com portal earlier today.I'm going to loop in a Getaways specialist to review your case for further consideration.Please stay tuned for an update via email.Regards, [redacted] Manager Groupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint:Sorry for any inconvenienceI see that you have ordered the product on 05/13/Our fine print states that your product will be delivered in business days, which would 5/24/I would kindly request you to wait until 24th May in case if you do not receive the product we will be glad to help you further.Your product is in transit and you may receive your product any time from nowIf you'd like, you can keep an eye on your shipment's progress by visiting https://tools.usps.com/go/TrackConfirmActionYour tracking number is [redacted] I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your refund request for the Family fruit market Groupon;I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm really sorry for the trouble and I appreciate your understandingI've just issued a $refund in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processedI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Initial Business Response / [redacted] (1000, 5, 2015/05/10) */ Hi [redacted] Sorry for any inconvenienceFor security purposes, we are unable to modify anyone else's account without their direct consentPlease have the purchaser of this Groupon send this request in a separate email, using their email address associated with their Groupon account, to support@groupon.comThe sooner we hear from them, the better we can assist Thanks for understanding, and please let me know if I can help with anything else! Regards, [redacted] Manager Groupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I'm very sorry for the inconvenience regarding your scuba Groupon in Key WestWhile the previous reps you spoke to were behaving consistently with our refund policy, I understand that it was still a frustrating situation.It appears that a refund for this purchase was issued in the form of Groupon Bucks for $on 10/31/After reviewing your account, I see that you've made a couple of purchases since then, and that balance has gone down after those transactions posted.To help ease some of the frustration here, I will be issuing you an additional $in Groupon BucksThis credit is available for you to use immediately and will expire in days.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding and patience.Regards, [redacted] *ManagerGroupon Customer Support

Contact Name and Title: [redacted] EManager Contact Email: support@groupon.com Hello ***, I am very sorry for any trouble with this order, this is obviously not the experience we want you to have while shopping with Groupon Unfortunately, we're not equipped to resend the product you originally ordered, but we are happy to accept a return and issue you a full refundIf you would prefer to keep this product, you are more than welcome to do so as well It looks like we have already issued $in Groupon Bucks to your account to use for future purchasesOnce your return arrives back at our facility we will be able to issue the refund for the order My sincerest apologies again for the errorIf you have any questions or need any help with your return, please let me know [redacted] E Manager Groupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] Regarding your complaint: I want to apologize again for the trouble with your Groupon Goods purchaseWe do our best to ensure you're totally satisfied with your product, and I'm sorry we've let you down in this case.I've just canceled your orders and issued a refund of $in Groupon Bucks to your account for your three itemsThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support”

Initial Business Response / [redacted] (1000, 5, 2015/09/02) */ Contact Name and Title: [redacted] Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @groupon.com Hi [redacted] , Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble I apologize again for any frustration To ensure that customers receive their products as soon as possible, our warehouses begin processing orders right away, which is why the window to cancel or edit orders is only two hoursBecause we received your request more than two hours after your order was placed, your information has already been sent to our shipping provider, along with any other orders that are also ready for processingUnfortunately, we're not able to update the shipping address for an individual order at this point As previously mentioned, you may be able to make updates using UPS My Choice if your order is delivered by UPSThey can answer any more specific questions regarding this service if you reach out to them directly Again, if we receive word that your address is invalid, or if your product is shipped but then returned as undeliverable, we'll take care of things at that point I really appreciate your understandingIf there's anything else I can help you with, please let me know Regards, [redacted] Manager Groupon Customer Support Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) This business is a gimmickThere's no customer service just a symbol for the deals of the dayI haven't heard an ounce of pride from any of the employees, only the same copy and pasted statements over and overThank you for showing your lack of substance as a company on this small purchase so that I can avoid litigation in the future Final Business Response / [redacted] (4000, 9, 2015/09/12) */ Contact Name and Title: [redacted] , Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @groupon.com Hi [redacted] , Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble We typically try to work with our fulfillment network to resolve these issuesbecause we failed to deliver your shipment within the timeframe listed in the Fine Print, we're able to issue you a refund I've just canceled this order and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement Again, I'm truly sorry for the trouble, and I want you to know we're doing everything we can to make sure this doesn't happen againPlease let me know if I can help with anything else Regards, [redacted] Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I want to start by apologizing for what is obviously a very frustrating experienceWe were notified back in November that your Groupon account may have been accessed in an unauthorized manner, so for your safety and security, we temporarily deactivated it and removed your billing information entirely in hopes that you would notice this and contact us directlyThe thought behind this protocol is that we hesitate to contact you directly in case your entire email address / inbox was compromised as wellThis is in order to further protect your information and keep it as private and secure as possible.I can confirm that the order that was attempted on 11/23/with your billing information was reviewed by our Account Specialists and they ultimately decided to refuse the charge and cancel the order altogetherNo funds were collected on our end and should accurately reflect that on your statement.It's difficult for us to tell how this happened, as these things occur in a variety of waysAt no time was Groupon's internal security system compromised; however, sometimes access to credit card information is gained from outside sources, and then unauthorized users are able to enter that information on our site.Your bank can provide you with more security advice and help you further from here, but if you use your credit card for other web services, it's always a good idea to create a strong, unique password for each website—passwords with a mixture of upper- and lower-case letters, numbers, and symbols are recommended.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support