Groupon

Hello Beth,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Advertising IssuesWe include the full price including shipping, taxes, and any fees on the checkout page of the order.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.To make up for the disappointment, I've just issued the refund for the five vouchers for $back to your original form of paymentPlease allow up to business days for this to be reflected on your statement.Please get back to us for any further assistance required.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I'm so sorry for the difficulty you experienced with this dealWe are reaching out to the merchant to find out what happened and make sure that you will be able to use your Groupon on a SundayAdditionally, I have issued some Groupon Bucks for your inconvenience.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: My apologies for any trouble you have experiencedIt looks like this has already been taken care of and we have issued a full refund for your duplicate purchase, but if you need any additional help, please let me know I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]

Complaint: [redacted] I am rejecting this response because: The company issuing this voucher says a refund is available Groupon is simply refusing to give itI cannot use the vouchers for another day for various reasonsThe company should honor the merchants request and refund the money Sincerely, [redacted] ***

Contact Name and Title: Bethany Manager Contact Phone: 888-664- Contact Email: [email protected] Hi Linda, We did reach out to the business on your behalf to try and find another solution, but we weren't able to get approval from the property to cancel your additional bookings as an exceptionI understand this may be frustrating; however, Groupon does not impose the cancellation policies for these Getaways Booking deals, and I'm afraid I've done all we can do at this point I'm really sorry about this situationIf there is something else I can assist with, I'm happy to help Regards, Bethany M Manager Groupon Customer Support

Complaint: [redacted] I am rejecting this response because: The third party has not responded to any communication Sincerely, [redacted] ***

Hi *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, [redacted] **Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I've processed a full refund for Groupon.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint concerning your MedPeel Ferulic Vitamin C & Hyaluronic Anti-Aging Kit order.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Brendan *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I'm sorry for all of the trouble that you had in trying to reach the business to schedule the appointment for your massage deals This is not the experience that we want you to have.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] KManagerGroupon Customer [redacted]

Hi ***,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the troubleI apologize for the trouble you've run into with your Goods purchase and want to assure you that this is not how we intended this deal to gYou were correct in stating that this deal offers a month warranty from [redacted] Digital, as well as free returns within days of the receipt of your itemAccording to the tracking information for this shipment, your order was delivered on November 13, However, I do understand your situation, and because of the trouble you've encountered, I want to make sure you're taken care of today.I've sent your prepaid mailing label in a separate emailJust click the download link in that email to access the PDF, and print it like you would any other documentOnce you've done that, place the label on your return shipment.You can keep an eye on the progress of your return by signing into your account at www.groupon.com/mygrouponsJust click "View Details" and then "View Return Status." Please allow 2-weeks (or sooner) for your return to be received and refundedWithin business days of receiving your return, we'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processedKeep in mind that it can take up to business days for the refund to appear on your statement once it's been issuedOf course, if it's been more than weeks since your return was marked as delivered and you haven't received your refund, please let me know!Also, as an apology for the trouble I've also issued $Groupon Bucks to your account that will automatically apply to your next purchaseThese will be good for days, and you can view these in your My Groupons page.For future reference, you can create a return label yourself by heading to your My Groupons page at www.groupon.com/mygroupons from your computer (returns aren't available on the mobile app just yet)Once you find the purchase you want to return, click "View Details" and then "Return Package," found directly above the "Track Purchase" buttonIf your item is eligible for a return, just follow the on-screen instructions to fill in your details and print a return labelIf you have additional questions or need anything else please don't hesitate to let us knowYou can reach us at [email protected] or by phone a.mto p.mCentral Time, seven days a week, at (888) ***-***Regards, [redacted] H.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: My apologies that you did not receive our original responseI've included that response here:In ticket [redacted] , it stated,Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It appears this order was placed under an account associated with the name [redacted] *.For security purposes, we are unable to modify anyone else's account without their direct consentPlease have the purchaser of this Groupon contact us using the email address associated with their Groupon account ( [redacted] @gmail.com).Meanwhile, if you have any further questions please let me know.Thank you for your understanding.Regards,***ManagerGroupon Customer SupportI wanted to add that [redacted] originally used this card on 05/09/to place an orderIf that initial use was authorized, it is most likely that they did not realize that your card was still saved on their account and selected it for their more recent purchase.I am sorry that I wasn't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me (assuming the refund shows up as they say it will) Sincerely, [redacted]

Hello Karin,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your conversation with my colleague [redacted] on February 22.Regarding your complaint:As stated by Ashley in ticket [redacted] :"If you dispute the charge with your financial institution, then we have to let that process run its courseInstead of resolving the issue with us, you should work with them directly to discuss a resolution."Unfortunately, we can no longer assist if a dispute was filed with your bankWe did try to work with you to find the transaction in question, but was not provided the information to do soPlease follow up with your financial institution for any questions regarding this matter from this point forward.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer SupportTell us why here

Complaint: [redacted] I am rejecting this response because: I have asked for somone to contact me by phone A service that they said they provide if you request it and I have I find their belligerence to be disrespectful and unprofessional Sincerely, [redacted]

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Refund requestPlease contact the financial institution that you contested these charges withYour account has been deactivated for violating our terms of service.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] via ticket: [redacted] Regarding your complaint: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **SupervisorGroupon Customer Support

Hi ***Due to the abusive content and tone of your recent contact with our employees, we've been forced to delete your account and unsubscribe you from our daily e-mails—effective immediatelyWe always try to be as understanding as we can with our customers, but we cannot tolerate this type of behaviour, especially toward our employeesRegarding your orders for Aduro BookCase Folio and Wallet for iPhone or Samsung Galaxy, we've already issued you a full refund and removed these Groupons from youraccountPlease allow up to business days for this to be reflected on your statement.Regards, [redacted] ManagerGroupon Customer Support