Groupon

Hello [redacted] Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted] .Regarding your complaint: I've passed this along to a Groupon... Stores specialistI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Initial Business Response / [redacted] (1000, 5, 2015/05/23) */ Contact Name and Title: [redacted] Manager Contact Phone: [redacted] Contact Email: [redacted] @groupon.com Hi ***, Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble I'm very sorry for the trouble you've experienced with your Groupon Goods purchaseUnfortunately, we're not equipped to offer exchanges or replacements at this time, but we're happy to accept returns You can return most products within days of receiving them, but keep in mind that some items are not returnablePlease check the deal's Fine Print for specific details about returnsYou can find more information on our standard return or exchange policy at http://gr.pn/GoodsReturns I've sent your prepaid mailing label in a separate emailJust click the download link in that email to access the PDF, and print it like you would any other documentOnce you've done that, place the label on your return shipmentFor future reference, you can generate a return label on your own within days of receiving a product: visit http://gr.pn/GoodsReturns to see how After your return is received and scanned by the shipping provider, we'll issue a refund to your original method of payment within 2-weeks (but this generally happens sooner than that) and send you a confirmation email to let you know it's been processedPlease keep in mind that it can take up to business days for the refund to appear on your statement once it's been issuedYou can keep an eye on the progress of your return using the tracking number on the attached shipping label Sorry again for the troubleIf you have any questions or need any help with your return, please let me know Regards, [redacted] Manager Groupon Customer Support Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I ordered a Microsoft Surface with a power cover keyboard through GrouponThe listing on the Groupon website showed a standard US keyboardThe keyboard I received is actually a French Canadian keyboardI contacted Groupon and they said that they could only to a return for the whole productI did not want to return the Surface itself because it was a good deal and I would not be able to purchase it elsewhere for that priceI only wanted to exchange the keyboard or be refunded the amount that it would cost me to purchase the correct keyboardGroupon offered "Groupon Bucks" which will allow my to buy other things listed on their siteThat would have been a fine solution with me as long as I had been able to purchase the keyboard through them, but that is not an optionThe Groupon Bucks did not total the cost of new keyboardSo now that I'm not sure I want to buy from Groupon again, I'm left with Groupon Bucks and a French Canadian keyboard that I don't have a clue how to useI am sure there is a setting on the computer somewhere to say you are using that type of keyboard but as of right now the computer thinks that it is a US keyboard and so even though you see the symbol on the keyboard when you hit it, it will actually type whatever is in that space on a US keyboardGroupon also advertised that this Surface and power cover keyboard came with a one year warrantyWhen I called Microsoft to see about replacing the keyboard they informed me that the warranty had already expiredAfter proving my purchase date, Microsoft extended my warranty to one year from that date (Thanks Microsoft!) I would caution anyone making a purchase through Groupon that they may not receive that was advertised! Final Business Response / [redacted] (4000, 9, 2015/06/05) */ Hi [redacted] Thanks again for reaching back out to us through the Revdex.comI'm truly sorry for the trouble you've experienced, and I can absolutely understand your frustration I've just issued you a refund of $back to your Visa ending in***Please allow up to business days for this to be reflected on your statementThe Groupon credit you originally received for this issue is still available in your account as well I apologize again for the troubling experiencePlease do not hesitate to let me know if there is anything I can do for you Regards, [redacted] Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I have notified a Groupon stores specialist who is reviewing your request.Please stay tuned for an update via email.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: We cannot apologize enough for the problems you had trying to print your vouchersTypically, after the day of your purchase, we are only able to issue refunds if the event has been canceled or rescheduled for a date that doesn’t work for you.However, because you were unable to access the tickets and make the showtime, I am able to make an exception and cancel your purchaseYou are a loyal Groupon customer and we want to make this rightI've just canceled this order and issued a full refund back to the original method of payment.I’ve provided more specific instructions in my direct email to you (Ref# [redacted] )If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] groupon.com.Regarding your complaint: Unfortunately, because our GrouponLive deals are ticket purchases, we're not able to offer refund exceptionsWe always do our best to explain this clearly in the Fine Print on the page where you buy the deal and on your Groupon voucher itselfI'm sorry if anything about this was confusing.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.comThe cancellation window for the reservation in question had already passed at the time of your first contact regarding that orderOn the original screen where you made this purchase, http://www.groupon.com/deals/ga-bk-schlitterbahn-waterpark-resort-new-braunfels-...⇄ we included a Fine Print section on the deal pageThis section will always include all conditions of the deal that you should know before making your purchaseIn this case, the restriction in question is: "4-day cancellation notice required prior to cheor reservation is non-refundable; reservations made within cancellation window are non-refundableNo-shows will be charged total Groupon rate" Since the cancellation deadline is contingent on check in and has to be given days prior to check in, it should be noted that the deal page shows the check in as: "Check in: p.m." At this point, we are not able to cancel or otherwise modify your Groupon Getaways Booking which was nonrefundable at the time of your first contactI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, [redacted] Manager Groupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaintI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: I am rejecting this response because this business owner did more than just a bad job, he harassed me and made me feel unsafe I felt very violated with their approach and contact via texting and phone calls Its worth more to me than just the price paid for this groupon to feel safe Sincerely, Melissa [redacted]

Complaint: [redacted] I am rejecting this response because:I have repeatedly emailed their customer service reps requesting my tickets they charged me $for back in May They were all foreign with limited English skills I asked them to direct me to a supervisor and they never responded The number listed to contact them was disconnected I then requested a refund for the tickets a week before the concert Never received a response I want my money back for the tickets I never received! Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint about your purchase of the One-Year Membership to HeadspaceI do apologize, but we are unable to issue an adjustment for a purchase that is showing as redeemed, in addition, it is able to be used via [redacted] devicesPer the merchant's site:https://www.headspace.com/There is a link that will take you to [redacted] to download the app.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I am very sorry that you were unable to redeem this voucherI want to confirm that $in Groupon Bucks were issued to your account to make up for this.I’ve provided more specific instructions in my direct email to you (Ref# [redacted] If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:And I have already explained that I don't have access to a printer! How about you mail me a prepaid shipping box to send the incorrect item back? Let's not forget that I'm not the one that sent myself the wrong item Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Incorrect seating assignment for Cirque du Soleil presents "OVO" (August 3–7)I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I apologize that you were not satisfied with the responses you received from Price PlummetUnfortunately, this item had a 30-day return window with the third party merchant and since we are pass that window this item may not be returnedYou can find this information in our Return Policy at http://gr.pn/1XEi4uF, and in the Fine Print on the purchase page for this Groupon at https://www.groupon.com/deals/gs-samsung-galaxy-s6-active-32gb-gsm-unlocked-smar...⇄ since you are a great customer I have issued you $in Groupon Bucks for the inconvenienceThe credit is active now and wont expire for days.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understandingRegards, [redacted] **ManagerGroupon Customer Support

Hey Carol,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching back out to us through the RevDex.com. I have reviewed all past correspondence and I'm sorry for the trouble. In this case, notification of the date of the event was provided in three locations. The first is the date you personally selected from a... list of available dates at the time of purchase, which was 10/08/2015. The second was the confirmation email we sent immediately after the purchase was processed, which also would have clearly presented the date you selected. The third location was on the printed tickets themselves, at the top where the option you selected was listed in large print. Unfortunately, since we're only able to refund these on the day of the purchase, and since the date of the event you selected was available to you in multiple locations, we're unable to refund these tickets. I'm sorry for any inconvenience this causes. If you have additional questions or if there's anything else we can do please feel free to let us know. We can be reached at [redacted] or by email at [redacted] Regards, [redacted] Manager Groupon Customer Support

Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, [redacted] ... [redacted] Manager, Groupon Customer Support

Hi ***,Thank you for your reply, and my apologies again for this inconvenienceUnfortunately, we will not be able to refund this purchase due to the fact that the venue confirmed that admittance to the show was provided, and because you have filed a dispute with your financial institutionOnce a dispute has been filed, we do have to allow the dispute to run it's course.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm so sorry for any difficulty! It sounds like emails from our Customer Support team may be missing your inbox.We have sent a response on 07/18/regarding the status of your Refund for the purchase "Eight 20-Minute Laser-Sculpt Lipo Treatments"If you ever encounter this problem in the future, please check your spam folder as our emails may be ending up thereI also recommend adding [redacted] @groupon.com to your safe-sender list or white-list.I can confirm that we have successfully processed a full refund for this purchase back your payment card on 07/18/2017.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support