Groupon

Complaint: I am rejecting this response because: business did not offer any resolution Sincerely, Matthew ***

Initial Business Response / [redacted] (1000, 6, 2015/08/25) */ Hi [redacted] Thank you for reaching back out to us through the RevDex.com. I have reviewed all past correspondence and I'm sorry for the trouble you have experienced with your Groupon for NuStylz [redacted] I just issued a full... refund back to the credit card you used for this purchase instead of Groupon Bucks. Please allow up to 10 business days for this to be reflected on your statement. Regards, [redacted] Manager Groupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:I'm sorry again for the trouble, and we appreciate your feedbackIn circumstances like this, we typically need to reach out to the business before issuing a refundWe want to make sure we've done all we can to resolve the issue directly with the business and help you redeem your Groupon as originally intended.However, given the circumstances, I understand if you'd rather not wait for a resolution, and I want to make this right for you as soon as possibleI've just canceled your purchase and issued a refund of $to your credit cardAlthough it can take up to business days for this refund to be reflected on your statement, it should appear much sooner.Please let me know if there's anything else I can do for you.Regards, [redacted] *SupervisorGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] In ticket [redacted] , it was stated:"Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI apologize for any frustration, and for all the back and forthWe are sorry that we were not able to provide you with your desired outcome in this matter.I’ve reviewed your request for a refund, but unfortunately as this purchase was made under the account belonging to [redacted] we cannot discuss nor take any actions on this purchase for a third partyAs previously confirmed, as this is a family member, we recommend resolving with [redacted] directlyIf [redacted] would like more information about this purchase, she would have to contact us directlyPlease have her visit https://www.groupon.com/customer_support if she would like to speak with someone in person.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, we are not able to assist any further with your particular request as it concern's another Groupon user's account.Regards, [redacted] GSupervisorGroupon Customer Support"Regarding your rejection: It looks like we have processed a Trade In for the dealWe have gone ahead and exchanged your voucher for Make a Break Escapte for $You will receive a confirmation email with the details of your Trade In.The Groupon Bucks you've received from this Trade In are eligible towards any Local deal on Groupon.I checked your account, and it looks like Groupon Bucks were deposited on 11/10/and then used in a purchase on 11/10/Groupon Bucks are automatically applied to purchases, so it's possible you used the credit without realizing it.Thanks again, and please let me know if I can help you further.Regards, [redacted] *ManagerGroupon Customer SupportTell us why here

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including our initial reply in ticket [redacted] .In [redacted] , we stated:"On the page where the deal is offered, in this case http://www.groupon.com/deals/gl-foreigner-40th-anniversary-w-cheap-trick-5, we always include a map and list of locations to the right of the deal descriptionI'm sorry to hear that you're not interested in visiting this location.Unfortunately, Groupons for ticketed events are only refundable on the day of purchaseThis information is available in the Fine Print of your Groupon and in the GrouponLive FAQ: www.groupon.com/pages/grouponlive-and-ticketed-events-faq#13"To further clarify: if you visit the link listed above, the link for the deal you purchased, it was for a concert in CaliforniaWe did not advertise a show in Washington with that link, which is the one you purchasedIt's entirely possible that a similar show was advertised in your area, but the deal you purchased was valid only for the California showWhile mistakes do happen, and I can appreciate how frustrating that is, we cannot bend our GLive policies for this reason.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] I responded to you a moment ago via email from [redacted] @groupon.com.In ticket [redacted] , it was stated:"I have checked your account and you have one ordered for of Shoe HolderThe deal itself is for one piece of shoe holder and not for a pack of sixHere is a link to the deal purchase for you to review https://www.groupon.com/deals/gs-unique-shoe-space-savers-ideal-for-home-storage for more informationYou can also login to your account on your My Groupon page to check these details as well."Regarding your complaint: I absolutely understand the frustration in this circumstance and apologize again for the confusionAs per the original deal page referenced by [redacted] , the photo of the product only shows a quantity of oneFurthermore, the deal details include the description "Package includes: 1pcs shoe holder"Unfortunately, as this was outlined prior to your purchase and this item being listed as Final Sale, we are unable to assist with a return of your product.While I understand that you are not satisfied with the previous replies you've received, we have done our best to advise you in this situationI am terribly sorry for the inconvenience and thank you for your understanding.Regards, [redacted] *.ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Please remove reference to my truncated card number in the Groupon response that will be published Sincerely, [redacted]

Hi [redacted] Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] .Regarding your complaint: We have made one-time exception in... this case. I've just canceled this order and issued a refund of $38 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **Groupon Customer Support

Complaint: [redacted] I am rejecting this response because: I AM THE ORIGINAL PURCHASER! What in gods name are you guys taking aboutThis is ridiculous and I don't want to deal with you guys anymoreJust drop the caseGod! Sincerely, [redacted]

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Jasmine in ticket [redacted] .Regarding your complaint: While the previous reply you received is correct, I can appreciate how frustrating this situation has beenAs you're not interested in a trade-in, I've issued a refund for $to go back to your original form of paymentPlease allow up to business days for this refund to fully post.\We apologize again for any inconvenience this has caused.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:It does not fix the issue that is at handThe business is stating that they are going to forward my request to one of their internal departments but that still does not fix the issueOnce the issue is address and fixed I will close this case Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: We processed your trade in, in which some of the Groupon Bucks have been used.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the troubleI'm so sorry for the trouble you had with this Groupon Goods order It's certainly not the experience we want you to have Ordering from Groupon should be fun and easy, and it's clear that's not what occurred here I see you currently have a ticket open with our Groupon Goods Resolutions Team and you've been corresponding with [redacted] as recently as 11/13/ She had requested a photo of the item you received, and is just waiting on your responseIt's best to follow up with [redacted] directly through your current ticket with her However, if you need additional assistance, please let me know! Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:Hi Erica,Thank you for the detail I understand the final sale agreement - what is frustrating is that you already know I haven't redeemed it That is why Groupon reached out in the first place You were able to identify, me specifically, that I haven't redeemed my card and it was ALSO GROUPON that recognized customers were having issues Those two variable together, to me, invalidates the final sale agreement You know there was a problem, you know I haven't redeemed the product.....its not that you're unable to issue a refund or a replacement - you are unwillingNot much else I can say - I'm not going to spend all this time trying to convince you further how a refund is reasonable Its not an acceptable response and the issue isn't resolved but I will no longer spend time fighting this Sincerely, Todd ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I am sorry for all the trouble.There are some cases in which a business may not be able to accept Groupons after their expiration, but fortunately, it doesn't happen too oftenSometimes, it's merely a miscommunication between the business and their employees, and we can often resolve the problemAfter reviewing our history with these businesses, I don't see that we've had any reports of them refusing to honor expired GrouponsThis is good news! Because this is likely just a miscommunication, we should be able to resolve most of these issues for you.Before we can issue any refunds, we'll need to reach out to these businesses and address these situations.Please keep in mind, if we are able to work this out with these businesses, we do ask that you redeem your Groupon for their purchase value or gift them to a friend who may be able to use themWe will be unable to issue refunds for any valid Groupon.If you'd like me to proceed, please let me know and I'll be happy to get to work on thisThat being said, I can confirm that the refund is already processed for [redacted] and [redacted] vouchers and your available Bucks balance is 20.80.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Alexandria [redacted] ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm really sorry for the trouble you have experienced with this purchase and I appreciate your understanding.If you dispute the charge with your financial institution, then we have to let that process run its courseInstead of resolving the issue with us, you should work with them directly to discuss a resolutionI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: it appears your account had been deactivated... from inactivity. We've since gone ahead and reactivated your account. Although the gift cards are final sale, we've reinstated the $730.79 in Groupon Bucks that were on your account at the time of the deactivation. You can review this balance from groupon.com/mybucks (after you've signed in).I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***