Groupon

Complaint: [redacted] I am rejecting this response because:UNRESOLVED!...This is the exact generic, to the letter, except for the name, response I received the first time I was contactedHow many managers need to be "looped in"? It's all nonsense, they're doing nothing Sincerely, [redacted]

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Please contact your financial institution for further assistance with this disputed charge.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] .Regarding your complaint: We have gone ahead and issued a full refund of $back to your original form of paymentPlease allow up to business days for this to be reflected on your statementWe've also gone ahead and removed that credit card from the account it was used onWe're so sorry for any inconvenience this may have causedIf you have any additional questions, please reply to me thereThank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm sorry for the trouble that you're havingAs stated by Heather in her previous response to you, we have confirmed that this business is still honoring GrouponsHowever, given the circumstances I would like to offer the opportunity to take advantage of Trade InExchange your Groupon, and you can purchase a brand new one.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: We issued a refund to your original form of payment on 12/4/We also provided $in Groupon Bucks for the inconvenienceThese Groupon Bucks expire on 6/1/2018.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] .In ticket [redacted] , it was stated:"Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Sorry for the inconvenience with the Groupon Goods received as Gift.For security purposes, we are unable to modify anyone else's account without their direct consentPlease have the purchaser of this Groupon log in using the email address associated with their Groupon at www.groupon.com/support.For your reference on the Groupon Goods return policy, please visit https://www.groupon.com/faq#faqs:content-104, or click the "See return policy" link in the Fine Print for this deal.The sooner we hear from them, the better we can assistIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support"Regarding your rejection: As already stated, this Groupon was not purchased by you, and therefore, we are unable to assistYou can have the purchaser reach out regarding their account, but in this case, any refund request for this product would need to be denied.Regarding the size of the product: This item was purchased in size XLWhile I understand that it may not suit your needs, that was the size selected at the time of purchase.Regarding return/exchange: We are unable to offer exchanges for our Groupon Goods items at this timeFurthermore, as clearly stated on the deal page at the time of purchase, this item is not available for a refund: "FINAL SALE; no returns unless defective." As the item is not defective, we can offer no return label.Regarding being able to reach us by phone: I'm very sorry for any frustration you experienced when trying to reach usIn the future, if you'd prefer to speak to us via phone, please follow these steps:visit https://www.groupon.com/customer_support(Business hours 8AM - 6.30PM CST)Click the "Request a Call" tab just below the live chat box• Click the word and fill in the details and submit as "Talk to Groupon"You will receive a call from our support team within a short time.PLEASE NOTE: As already stated, we are unable to assist you if you don't have a valid Groupon account of your ownPlease let the purchaser of this gift know the following instructions if there is any question about this.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceAt this point, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi [redacted] Thank you for contacting us through the Revdex.comI'm going to loop in a Getaways specialist to review your case for further consideration.Please stay tuned for an update via email.Regards, [redacted] *Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I'm very sorry for the trouble with your purchaseWhile we're able to offer replacements in certain cases, I'm afraid we're not able to do that for this item.As an apology for the inconvenience, I've issued you $in Groupon BucksThis credit is available in your account immediately and expires days after being issuedAny credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied firstIf you sign into your account at [redacted] , your Groupon Bucks balance is displayed in the top right.As for your purchase, you can keep it or you can return it for a full refund(The $credit is yours to keep either way.) I've sent your prepaid mailing label in a separate emailJust click the download link in that email to access the PDF, and print it like you would any other documentOnce you've done that, place the label on your return shipmentFor future reference, you can generate a return label from My Groupons when an item is eligible for a return: visit http://gr.pn/GoodsReturns to see how.Again, I'm really sorry about this troublePlease let me know if you need further help and I'll be happy to assist.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] .Regarding your complaint: I’ve looped in a manager who works on the Merchant support Team and they’ll be in touch shortly.I’ve provided more information in the direct email to youIf you have any additional questions, please reply thereThat’s the thread that the Merchant support Manager will be using to further discuss your issue.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint, I apologize that the restrictions on the laser contouring services were not stated in the Fine Print of the deal.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, we sincerely apologize for the trouble you were having scheduling this deal and the lack of follfrom GrouponIn circumstances like this, we typically need to reach out to the business before issuing a refundWe want to make sure we've done all we can to resolve the issue directly with the business and help you redeem your Groupon as originally intended However, given the circumstances, I understand if you'd rather not wait for a resolution, and I want to make this right for you as soon as possibleI've just canceled your purchase and issued a refund of $to your credit card as well as $in Groupon BucksAlthough it can take up to business days for this refund to be reflected on your statement, it should appear much sooner.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi Paul,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understandingRegards,Lauren *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .I would like to apologize for the trouble you've had making an appointment with Eye Maxx Auto Spa, as this is not the experience intended for you or any Groupon customer I've looked into your account and I see that on March 17, you were issued a full refund I hope you are able to find something that you enjoy soon, please let me know if I may be of any additional assistance.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me By two separate Groupon actions, I have received assurance from a Customer Service manager that the product IS NO LONGER available for sale on Groupon, and I have received the referenced Groupon Bucks credit I have verified in that I can no longer find the product in my own independent search of Groupon Goods.Thank You Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11146279, and find that this resolution is satisfactory to me Sincerely, Maureen ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com via Ticket [redacted] Unfortunately, because you have now contacted us outside of the return window, I am not able to offer a refund in this case.Regarding your complaint: I'm very sorry for any confusionAt the time of purchase, there were actually two individual purchases madeYou should have received two individual confirmation emails, along with a refund confirmation for the order you successfully cancelled that same dayBecause you had not contacted us to let us know this second order was created by accident prior to the dispute being raised, we were forced to maintain that the purchase was legitimateAn email sent to you on August included all the remaining Groupons in your account.I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] I will accept there offer of the payment and credit they have offered, but want the business to know I never would received anything if the [redacted] did not step in and helpI was being ignored for the past week and getting no help to resolve this issue just showing how little they care about their consumer'sThank you ***

Hello ***Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I'm sorry that your gift recipient wasn't... able to use the Groupon deals prior to expiration.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understandingRegards, [redacted] *ManagerGroupon Customer Support