Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] Regarding your complaint: I just issued a full refund back to the credit card you used for this purchase insteadPlease allow up to business days for this to be reflected on your statementI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Non Receipt of Monogram Bracelet.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: Since this restriction was included in the deal's Fine Print at the time of your purchase, I am not able to issue a refund past days from the purchase dateI’ve also emailed you directly from [redacted] @groupon.com via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI responded to you a moment ago via email from [redacted] .Regarding your complaint: Refund status issuesI wasn't able to locate your Groupon account under the email you provided to the Revdex.comI’ve requested more specific information in my direct email to youPlease reply to me via support ticket [redacted] and I will be able to investigate further.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support Groupon Customer Support

Revdex.com: I have reviewed the response and action made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: This was not a response from the business, it was a request for a copy of an email they sent to me and I have already forwarded to their Customer Service Dept and to a Customer Service Manager previous to contacting the Revdex.comDespite having sent the info over the day it was requested I have received no further communication from Groupon regarding this issue and the email they requested I send it to was a generic groupon.com email and did have any other contact info associated with it so I am unable to follow up Sincerely, [redacted] ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

I do not know what clarification is needed

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I'm sorry for any trouble Unfortunately, I am unable to find an account associated with the personal information you've provided.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] .Regarding your complaint: Unfortunately, I'm not able to issue a refund in this situation as reservation is only applicable for Two VIP ticket optionI’ve also emailed you directly from [redacted] via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Initial Business Response / [redacted] (1000, 5, 2015/09/24) */ Contact Name and Title: [redacted] Manager Contact Phone: (XXX)XXX-XXXX Contact Email: [redacted] @groupon.com Hi ***, Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble It appears that your refund processed successfully on 9/to the card ending in [redacted] for the Premier Car Wash GrouponIt should appear on your statement as a refund from Groupon, Inc Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement Unfortunately, we're unable to expedite this processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status I apologize for any inconvenience, and thank you for your patiencePlease let me know if you have any other questions Regards, [redacted] Manager Groupon Customer Support Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/24) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Hi Marcy,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI apologize for any frustration, and for all the back and forth.It looks like this issue has already been taken care of and we again offer apologies for the difficulty in regards to your purchase of "iPhone 6s Plus Waterproof Shockproof Life/Dust/Snow Proof Thin Case - Black / iPhone Plus | 6s Plus." If you need any additional help, please let me know.I can confirm that your refund processed successfully on 1/08/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the original form of payment, and it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days from for your refund to appear on your statementAs it has been longer than business days since the refund was issued, if hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and I hope this clears everything upPlease let me know if you have any other questions.Regards,Joshua GSupervisorGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceIt looks like this issue has been already resolved[redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint:Sorry for any confusion!We've confirmed that the business " [redacted] Italian Ice bar" has temporarily closed from 10/15/They are scheduled to reopen shortly.However, since you no longer wanted to wait until then and wanted a refund, we have refunded your order to Groupon bucksYou should have received an email confirmation already after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Groupon Bucks are available immediately in your accountThere's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.comThey apply automatically to purchases on our site until they run outYou can see your current balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.I hope this clears everything up! If you have any other questions, please let me knowOtherwise, enjoy your Bucks!I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: You were issued a full refund in the amount of $to Groupon Bucks on February 11, 2017.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/08/29) */ Contact Name and Title: [redacted] Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @groupon.com Hi [redacted] , Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble Once again, I'm really sorry your stay was a disappointmentWe take all feedback seriously and thank you for sharing your experienceIt's very helpful to have information like this as we review the deals we offer and the businesses we work with In this case, the portion of your purchase that has been credited back to you is the most we can offerWe are unable to provide further refunds Thank you for your understanding Regards, [redacted] M Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: Could you please specify the deals that you are looking for refundI will be able to assist you further with the issue you are facing.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: I understand Groupon has a policy they do not issue a refund after days from purchaseGroupon, however, I believe misrepresented their product due to misprintingI would have never purchased the product in the first place because it was unusable to me BASED on the misprintIn addition, I did more than what a reasonable, prudent person would do to contact Groupon and the merchant immediately when I found out the product was misprinted; within the day periodI have spent over days and countless hours trying to resolve this issue directly with your companyI've been willing to compromise and accept a credit rather than a refund so I could buy more products from GrouponUnfortunately, instead, I have been put off onto the merchant, as if it was their mistake (and I verified it was not/they have since emailed Groupon), referred by customer service to 'the fine print' and told I purchased something with different dates than the dates on the product I actually purchased (truly either you have service people acting in bad faith or they are not being careful), and now that it is clear I purchased something with the wrong dates printed I am being referred to the "day policy" in yet another attempt to avoid responsibility Sometimes people make mistakes at companiesIt happensNow your company has made several in an effort to avoid taking responsible for one small oneBut heySo you misprinted somethingJust be more carefulTalk to your web personFix itTalk to customer serviceTell them they need to take an extra minute to figure out what the person purchased before referring them to the wrong fine print or it really comes across shadyCredit my accountAnd then lets move on

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: We request you to get an e-mail confirmation from your bank stating that the refund was not processed to your cardI’ve also emailed you directly from [redacted] via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support