Groupon

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint about your purchase for the PopSocket Phone Grip Expanding Stand and Holder Hand Pop Socket - #We did advise that you needed to respond to the Groupon Stores merchant given you did reach out, but you never responded to their two attempts for photos of the itemGiven the circumstances, normally we would not refund, but I am showing that you have been refunded in full to the original method of payment on 09/06/2017.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hey Victoria,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint:It looks like your requested refund has already been processed to your original mode of paymentI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hi David,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Marcus *.ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: This response does not at all address the concerns or complaintAgain, we have requested an audit of our payments and that has not been doneGroupon is playing games and taking advantageWe will seek legal advice moving forward as they have not paid us ON TIME or the correct amounts Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.comI'm very sorry for any confusionWhen an order doesn't process successfully the first time, we automatically try running your card again to get you the deal you wantedYou should have received an email right away explaining that we'll continue attempting to process your orderIn this case, it looks like you placed additional orders in the meantime, so that is how you ended up with multiple orders for this deal in your accountWe were ultimately able to process separate order attempts, but order attempt did not complete and was eventually cleared outYou can view all of these orders in your account at http://www.groupon.com/mygrouponsUnfortunately, because our GrouponLive deals are ticket purchases, we're not able to offer refunds outside of the cancellation policy in placeIn this case, all purchases for this deal were Final SaleWe always do our best to explain this clearly in the Fine Print on the page where you buy the deal and on your order itselfI'm sorry if anything about this was confusingI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, [redacted] Manager Groupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I can confirm that your refund processed successfully on 12/6/to your original form of paymentYou should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] Regarding your complaint: I'm very sorry for the trouble you've experienced trying to redeem this GrouponI've just issued you a full refund and removed this Groupon from your accountI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint:I apologise for inconvenience caused and I have reviewed your account and would like some additional information so that I can help you better.I’ve requested the information in direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint about your purchase of a 12-Month Xbox Live Gold Membership.I will be more than happy to issue a one-time exception and full refund to the original form of payment with the return of the membership cardIn addition, you do have $in expiring Groupon Bucks that were issued to the account that will remain for you to use towards a future purchaseThe Groupon Bucks are set to expire on your account 07/15/2018.Please understand, the Groupon you have purchased is final sale, so we will be unable to issue a refund, once the purchase is complete on any similar items in the futureAs this refund, with the return, is a one-time exception refundThis information is listed in the Fine Print, which can be found on the page where you originally purchased this deal and on the Groupon itself.Also, if your order arrives damaged or defective, you may be able to return it within days of deliveryUnfortunately, the reason for the denial, above and beyond the fact that it was final sale was due to the purchase having been made 09/17/We were not contacted until 01/07/2018, which originally placed us in a position of being unable to guarantee our product outside of that window and assist with a refund for the purchase being defectiveYou can visit https://www.groupon.com/faq#faqs:content-to read more about our return policy.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer SupportTell us why here

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I’ve looped in a manager who works on the Groupon Live Team and they’ll be in touch shortly.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Sorry for any trouble! While we're able to... offer replacements in certain cases, I'm afraid we're not able to do that for this item. Our prepaid return labels will deliver the item to the warehouse for a refund back to the original form of payment. I can confirm that your refund processed successfully on 11/14/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and I hope this clears everything up. Please let me know if you have any other questions.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’m sorry you’re having trouble in exchanging your GrouponI've reviewed your order, and I would like to offer the opportunity to take advantage of Trade InExchange your Groupon, and you can purchase a brand new one.Here’s how it works:When you Trade In your voucher, you’ll automatically receive Groupon Bucks equal to amount you originally paid for this deal.Reply to this message to confirm that you want to exchange your i-am-beauty-net voucher for Groupon Bucks.After we initiate your Trade In, you’ll receive email confirmation that $has been issued to your Groupon account.Within hours of Trade In, complete purchase of a new voucher for any Local deal using your Groupon Bucks to complete your Trade In.If you don’t use your Groupon Bucks to purchase a new Local voucher within hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expire.I'll will be able to help you in this process once I receive a reply from you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com via Ticket [redacted] Regarding your complaint: I'm sorry for the trouble you've had redeeming your Groupon for [redacted] I've tested the redemption code on your voucher and can confirm that it's working correctly on the business's websiteI'd be more than happy to walk you through the steps so that you can receive the items you've paid for.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I apologize for any troubleIt looks like this issue was already resolved and a refund was issued on 14h June 2017.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hi ***,I'm so sorry for any difficulty you've experienced with this Groupon Goods purchaseThe "Fine Print" section of the deal includes a link to our return policy for Groupon Goods dealsYou can also visit http://gr.pn/GoodsReturns for further clarification regarding thisUnfortunately, with respect to your situation, we have not received similar complaints and because this request is well pass the day Groupon Goods return policy, we are unable to accept a return at this time and offer a refund.I apologize again for any inconvenienceThank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I'm really sorry for any trouble this has causedI reviewed your account and It looks like this has already been taken care of, but if you need any additional help, please let me know.We've already issued you a full refund and removed this Groupon from your account on 04/03/Please allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] In ticket [redacted] , it was stated:"Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I am sincerely sorry for the trouble you had attempting to redeem your [redacted] *** voucherIt appears when you originally submitted your purchase, the transaction was held in a pending stateWe do ask customers to allow up to hours for orders to finish processingOnce it does, you should receive an email from us as soon as your order has gone through.Since your voucher was unavailable at the time you needed it, I understand that you paid the merchant directly for the servicesIn this case, I've just issued you a full refund and returned the amounts to your credit card and Groupon account, respectivelyYour statement will show a refund of $to the [redacted] card ending in ***Please allow up to business days for this to reflectYour Groupon Bucks portion is a total of $The Groupon Bucks are available in your account immediately, never expire, and automatically apply to your future purchasesYou can see your Groupon Bucks balance by clicking on your name in the top right corner of Groupon.comYour Bucks will be displayed at the top of your My Groupons page.In regards to your concerns contacting us via phone:You can always visit http://groupon.com/support to request a call back for assistance in regards to any future questions/concernsThis feature is available from 08:AM to 06:PM (CST) Monday through Friday.Again, if you have any additional questions, please reply directly to this email.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support"Regarding your rejection: I can completely understand your frustration with this pending order issueAs we have already issued you the full refund in the same method by which it was originally paid, that is the only solution we can provide youAs we did not charge any funds beyond the Groupon price, any payment you made to the restaurant cannot be refunded by usWhile I agree that it was inconvenient that the Groupon was not ready when you went to use it, we do always ask all customers to verify the purchase has gone through before attempting to use a Groupon with any businessIn this case, as we did email you to notify that the Groupon was still pending, we would ask that you wait to visit the business until it is available for use.While I cannot refund funds charged from the restaurant, I will happily issue you an additional $in Groupon Bucks to your account for the inconvenienceGroupon Bucks are immediately available for use, apply directly to any purchase you make, and will not expire for days.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support