Groupon

Hi [redacted] Per ticket [redacted] , my colleague [redacted] has already reached out and resolved this issueThank you, [redacted] *ManagerGroupon Customer Support

Hey Wesley,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: Groupon clearly had advertisement on that deal and I deserve some type of compensation for thisYes, it stayed all sales final but it also stated that the Groupon included all taxes and I was charged an additional $for taxes before I left the restaurantGroupon owes me the difference in what I paid because the whole premise of Groupon is to pay less, not more Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint, I sincerely apologize for the trouble hereIt seems that you were contacting us from and about your email address of [redacted] This Groupon account has not yet had a purchase made within it and thus will show as eligible for new customer promotions which you otherwise would not be eligible to receiveGiven the Terms of Service for our site stipulate a limit of one account per person, and the fact that you have an existing account attached to the email address [redacted] , you could expect to have issues making a purchase using this promotionWe can merge these two accounts if you would like to prevent future confusionJust confirm your billing address and which email address you'd prefer to use.That all said, a credit card would need to be saved on file in order to make any purchases from our site both for security and to cover the remaining cost after the deduction of the promotional offerI do see that the chat representative whom you spoke with, [redacted] had offered to help manually create an order for you so you could receive a 50% discount but it seems you turned down this offerI sincerely apologize for any trouble and if you would like help merging your accounts and placing an order, please let me know.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:First I do not like the time limit of 24hrsto redeem the credit offered This does not give me enough time to vet the offerWe may very well have the same situation as last time I want to keep this case open until I redeem the dealI want [redacted] to give me his direct email It is unfair Groupon puts these high pressure sales tactics on me [redacted] did no meet Revdex.com's day deadline to respond Now I am being pressured to reply right away Second, I am uncertain of the credit I used to in part of but the complained about deal Apparently not all orders went throughI would prefer to cancel the $deal and for Groupon to credit my Visa $ [redacted] has not addressed me properlyIf he throughly read the complaint he would have seen that I resent being called by my first name by a vendor Sincerely, Dr***

Hello [redacted] Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint. I’ve provided more specific instructions... in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Contact Name and Title: manager Contact Phone: [redacted] Contact Email: [email protected] I'm sorry for the confusion and frustration associated with this purchaseI've reviewed your correspondence with our Getaways Support team, and they were correctAs Gabriel explained, this offer was correctly set up to charge purchases in U.SdollarsThis is stated in the Fine Print on the original deal page where this was booked, www.groupon.com/hotels/barrie-on-ca/holiday-inn, "The actual booking amount will be charged in USD." Groupon Getaways deals that require you to select your dates at checkout will charge in American currencyIf you purchase this deal with a Canadian credit card, your bank may require exchange rates and/or conversion fees We'll always indicate if a deal is charging in Canadian dollars by including the letter "C" before the dollar sign in the priceIf that letter "C" doesn't appear before the price, that means the deal is processing in U.Sdollars I can see that we issued you $in Groupon Bucks for the confusion, but we won't be able to take any further action or charge you in CAD for these instead

Complaint: [redacted] I am rejecting this response because: days past and so cannot be refunded??? It is a servce coupon not used for hidden and excessive additional fees of $No reasonable person would expect such outrageous extra fees additional to $oil change costIt was not disclosed initially because Groupon knew nobody will buy the service if such $extra is disclosed Further, your price of $is more expensive than Toyota dealer price of $Stop this kind of bait and switch practice! Sincerely, [redacted] ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: In reviewing contact history with Groupon Merchant Support, it appears that you have been in contact with [redacted] as of 10/and he was able to square this awayHe sent a follow up email as well to confirm (below)"This is [redacted] from Groupon Merchant SupportThank you for speaking with me todayI have received confirmation that your payment date change has been submittedHowever, as processing is consistent per month, it is likely that the change will not take effect until NovemberAs your automated payment for the 5th will process today, it is possible that your next October payment will process on the 20th and your November dates will revert to the 1st and 16thIf you have any other questions or concerns, please don't hesitate to reach out to Merchant Support at [redacted] Monday-Friday from 8am-6pm Central Time."I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I want to apologize again for the trouble with your Groupon Goods purchaseWe do our best to ensure you're totally satisfied with your product, and I'm sorry we've let you down in this case.Unfortunately, we're not equipped to offer exchanges or replacements at this time, so I just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.You can find information about proper disposal of batteries and other hazardous waste at the following website: http://www.sccfd.org/community-education/safety-information-referral-assistance/...⇄ provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: The refund for this purchase was issued to your original form of payment in the amount of $on 1/19/17.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint:I'm sorry for any trouble this issue causedWhen the deal was originally posted to our site there was a typo that showed the two ticket bundle at a lower price than the single ticket bundle which was incorrectI have issued $in Groupon Bucks to your account so you can purchase the two ticket bundle you intended to purchase previously and you will only be charged the $you paid previously.If you have any additional questions, please reply to me in the email I sent directly to you (Ticket [redacted] ).Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Initial Business Response / [redacted] (1000, 6, 2015/08/04) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble Regarding our refund policy for the order you placedWe do our best to inform customers of the options they have regarding a refund for purchases madePrior to completing this order on the checkout screen, you can find the area "Payment FAQ," and the question, "Can I change or cancel my purchase?" The answer is visible directly beneath that states: "You have three days to change or cancel your order, unless the Fine Print states otherwiseIf the Groupon hasn't been printed, you can view the purchase details in your account and edit or cancel your order from thereHead to the FAQ to see our refund policy." As for the response sent previously by our Groupon Customer Service Manager, [redacted] I have reviewed the email in question and the language he used to assist with your request was courteous and professional and I was unable to see and instance where he referred to your personal circumstance in an unprofessional manner I do apologize for the situation you are facing as I can understand your frustration and I've gone ahead and converted the bucks refund issued for $29, back to your original form of payment, the [redacted] ending in ***With that said, we have made a one time exception for this request as it is outside of our refund policy, and have issued a full refund for the amount and would be unable to issue any further amount for this Thank you again for your patience and we will consider this case closed Regards, [redacted]

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your refund request for order # [redacted] I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] m.Regarding your complaint, I'm very sorry for the issues your girlfriend has had with the merchant for the carpet cleaning serviceThis is never the experience we want our customers to have, and I completely understand how frustrating this must have been.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint, I'm sorry that you had difficulty redeeming your Groupon deal for the [redacted] Chiefs tickets through [redacted] It seems there may be some confusion regarding the redemption instructions listed in the deal.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: With regards to your Goods order that was placed on 09/12/17, it looks like of the items arrived to your new addressThe All Weekend Long Capris were refunded back on 09/20/because the package was returned to GrouponThe iGlove Touch Screenwriter Gloves were also in that package.As a one time courtesy, I have gone ahead and issued you a refund to Groupon Bucks for the iGlove Touch Screenwriter Gloves and the SSportswear Heavy Weight Sherpa HoodiesThe Bucks are available immediately and will automatically apply to future purchases until they run outTo view your balance, go to www.groupon.com and click your name in the top-right corner of the screenYour balance will be displayed at the top of the My Groupons pageGroupon Bucks are valid toward any deals on our site other than Market Picks deals.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com, Ticket [redacted] for reference.Sorry for any trouble! I can confirm that your refunds processed successfully on 11/10/and 11/30/respectivelyYou should have received email confirmations shortly after these refunds were issuedIf you're not seeing them, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refunds were processed to the the original payment method which was [redacted] PayAfter your last contacting with customer [redacted] , CS representative [redacted] replied December 21st, with the Acquirer Reference Numbers (or ARN's) which you can use with assistance from the claims department of your financial institution to help locate the refunds.In case you did not receive that email, here is the information provided:Issuer of Refund: Groupon IncAcquirer Reference Number (ARN): [redacted] Amount: [redacted] Refund Date: 11/30/2017Acquirer Reference Number (ARN): [redacted] Amount: $***Refund Date: 11/10/2017I apologize for any inconvenience, and I hope this clears everything upIf you have any other questionsplease reply directly to the email I mentioned above.Regards, [redacted] *SupervisorGroupon Customer [redacted]

Revdex.com:Excellent! The advertisement has been fixed! Sincerely, [redacted] ***