Groupon

Complaint: [redacted] I am rejecting this response because: I responded to their email on 10/10/at 11:48am after adding a new card to my account for reimbursement I still have not heard anything back from them or received reimbursement Sincerely, [redacted] ***

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Sorry for any trouble! I can confirm that your refund processed successfully on March 28, ( [redacted] and on April 4, ( [redacted] You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up thereIf your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statementIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its statusPlease let me know if I can be of any further assistance.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:I was promised and owed a refund not a Groupon credit toward another purchaseThe credit was issued after I contacted the Revdex.com for assistanceThe credit also had a short time restriction and required me to use additional money spent money Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 7, 2015/07/14) */ Hi There, Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble Since this Groupon Goods item is sold by a 3rd party merchant who takes care of ensuring quality of the item you've purchased as well as assist you with a return/refund, it is best to reach out to the merchant directly for further assistance If you are unable to reach them, we'll be happy to reach out to the merchant on your behalf, but we need more information before we can proceed further: Please navigate back to your item's order page, click on the Tickets tab, and note the ticket number Then, send us that ticket number and the best phone number to contact you with How to navigate to your item's order

Hi [redacted] I apologize for any inconvenience and thank you very much for taking the time to share your experience with usI'll make sure that your feedback is communicated to the right people who can address your concerns directly with the business.I want to assure you that we review the companies we feature by checking places such as Rip Off Report and the Revdex.com for any negative ratingsWe also check Yelp, CitySearch, and local media for user and editorial reviews as well as [redacted] , [redacted] and other social media sitesWhile recently posted negative reviews may not have an immediate impact on already scheduled deals, they are taken into account when we decide which merchants to work with in the futureWe do our best to feature businesses that see Groupon as an opportunity to gain loyal customers as well as advertise their services, and I'm so sorry that you feel let down by this particular business.If we hear about a negative experience, we always try to resolve the issue directly with the businessIf we are unable to resolve the issue, we notify our customers and take any actions necessary to ensure our customers' satisfaction.We are currently working with this business to resolve the issue you encountered so that other customers do not have the same problem.We stand by all of the businesses we feature and the deals we offer, but if you ever have a bad experience with the service you receive when using your Groupon, we'll be more than happy to work with you toward satisfactionIf you haven't already, and feel it's necessary, you can also provide your feedback on ratings sites like Yelp or Citysearch.Again, I'm sorry for any trouble or frustration, and we truly appreciate your feedbackPlease let me know if there's anything else I can do to help.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: It looks like this was resolved on January 9th via email from [redacted] I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] Regarding your complaint: Unfortunately, because this Groupon expired so long ago, I'm not able to issue a refundFor situations like this, we can only offer a credit in Groupon Bucks to help make up for any troubleI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support”

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11079961, and find that this resolution is satisfactory to meI appreciate that I received the outcome with this situation that I had requestedIt should not have taken months and over messages to correct the fraudulent product they sold that through no fault of my own was not usable as sold Sincerely, Darlene [redacted]

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I'm sorry for the troubleAccording to our records, we did not have site issues on that day that these items were purchasedUnfortunately we aren't able to refund all of the items that were purchased on November 26, 2016, but given the circumstances, we can make an exception for one.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Initial Business Response / [redacted] (1000, 7, 2015/07/14) */ Hi There, Thank you for reaching back out to us through the RevDex.com. I have reviewed all past correspondence and I'm sorry for the trouble. Unfortunately, we are unable to offer this deal at the original purchase price, I... really wish we could do more. To help make up for the trouble, I have issued $30 in Groupon Bucks to your account. This credit will be available for you to use shortly. Any Groupon Bucks you have will apply to a purchase automatically. While Groupon Bucks apply to most types of deals, they currently cannot be used on Getaways that fall under the "Market Picks" category, or any deals where your order is completed on a partner business's website. We're hoping to include these deals in the future, but please keep these exceptions in mind for now. You can check your Groupon Bucks balance and see your Bucks history by visiting www.groupon.com/mybucks. You can also navigate here by visiting My Account and clicking Groupon Bucks. Thank you again for taking the time to send us your feedback, and for your understanding. Regards, [redacted] Manager Groupon Customer Support

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I want Groupon to get a VERY POOR review from me for future shoppers. I had to argue with three different people to get a refund for a purchase from a salon that was closed and padlocked. I would NEVER use Groupon again. Very poor service and each person tried to give me the runaround and say it was after my 3 day period and they dont give refunds etc. Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:Verifying if a vendor has a license to operate should be thoroughly checked before adding a business to a Groupon dealIf I offered a deal for [redacted] Experience through a Lens" and show you a picture of San Francisco and charge $dollars people wouldn't be very happyThe issue here is not whether "every deal is unique, fun, and a great valueI sincerely apologize that we haven't delivered." I had work completed on an item (me) from an unlicensed vendor who also had an arrest record and a [redacted] case from this businessHow am I supposed to know to "please be aware that due to our return policy for Local deals, we can only offer refunds for unredeemed vouchers within three days of purchase," when an unlicensed vendor was only revealed after a [redacted] and consequently his arrestThis had nothing to do with "every deal is unique, fun, and a great value." The diffusion of and lack of responsibility from Groupon is truly jaw-dropping, I have been informed a second time that because I used a voucher, we are unable to reach a comprisePlease apologize for providing an unlicensed vendor, not thoroughly checking a vendor before selling a service, and Groupon's lack of taking responsibility for failing to meet moral business practicesIt's nice to know that if I were assaulted [redacted] I can rely on Groupon to not refund my coupon because I used it, thank you for selling me a massage experience with a side of [redacted] and I guess I should leave a tip since the [redacted] was an extra service.Best,My wallet

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meHowever, I have not received any response or refund from Groupon or any affiliates Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12653960, and find that this resolution is satisfactory to me Sincerely, Wes Podsada

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I never received the refund Sincerely, [redacted]

Hi ***,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the troubleIt looks like you've been contacted by a member of our Groupon Goods support team since submitting this requestLuckily, it looks like they were able to arrange a replacement and it is on its wayYou can view the tracking here:https://wwwapps.ups.com/WebTracking/track?track=yes&trackNums=[redacted] 6&loc=en_usThanks for your understanding and please don't hesitate to reach out to us if you have any questions in the future.Regards, [redacted] H.ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: I attempted to solve this problem with you all twiceI was told no and I had to just deal with itI do not understand why now after I explained times I did not deactive my account and spending hours on the phone for two days eachI'm requesting all my money back for the groupons I did not useYou guys did not care about me losing my money when you closed my accountI want it refunded in a check as I requested this is the second time you guys deactived my account without my notice or permission Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I appreciate the offer of a Groupon creditHowever, we do not believe we will be able to use the Groupon credit prior to expiration as we are only able to travel internationally once a year We still feel that a refund of $is a fair compromise for both ourselves and Groupon, given that the miscommunication error exceeded $per personThank you for expediting this Sincerely, [redacted]