Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with our support team in ticket [redacted] .Regarding your complaint: As previously explained, Groupon Live is a separate channel of deals from what we refer to as "local" deals (restaurants, spas, etc.)The rules for Groupon Live are much stricter because we have to honor more specific terms with the venuesPromotion codes for local deals cannot be applied to Groupon Live purchases, as stipulated in the fine print for any promotion dealFor that reason, your request for a refund was denied.I understand that was a frustrating situation, and we are sorry for any inconvenienceWhile I cannot refund you for this purchase, I have issued a credit of $to your account in the form of Groupon BucksGroupon Bucks apply automatically toward your next purchases, and don't expire for daysI hope this will help make up for some of the frustration with this purchase, and I hope this promotion policy for Groupon Live is clear going forward.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Groupon emailed me a prepaid return label for me to send back the package last week I sent back the item and the money should be returned to me soon Sincerely, [redacted]

Hello,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Although we are disappointed that you were unsatisfied with your meal at [redacted] ***, we are unable to offer you a refund at this timeI understand that you believe the menu to be restrictive, however in the Fine Print, the Merchant is solely responsible for the care and quality of the advertised goods and servicesIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI’ve also emailed you directly from [redacted] via Ticket # [redacted] please reply to me there if you have any further questions.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: On the Groupon site, I was searching under deals for Augusta, GA This area typically covers from Atlanta, GA to Columbia, SC and will also be very specific as to the location Once I selected the [redacted] - there was not any specific location listed (it may have been hidden in some find print in order to sell more, but it was not clear as to the location) It was not until I opened the coupon to use it that I saw Witchta was the location Sincerely, [redacted] ***

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: We'd be happy to assist you, but we were unable to find the account associated with this purchaseCan you please provide the email address associated with your Groupon account?I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint about your purchase for Latisse 5ml Kit: WeeksWe are able to issue an exception refund for this issue to your original method of payment.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted] Tell us why here

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] groupon.com.Regarding your complaint, I'm very sorry for your experience and the frustration with the delay in resolution.It looks like the deal with the non-contactable merchant, now-and [redacted] -therapy-2, was successfully refunded to Groupon bucks via trade in on 6/9/17.Later that day, we show you used the trade in bucks to purchase a new deal; house-of-massage-green-day-spa-5As an apology, I have gone ahead and have processed $in additional Groupon Bucks to your account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI was given Groupon Bucks which was not an acceptable option as I will no longer use GrouponIt is not a safe siteAfter I stated that I would not accept this option several times, I was finally given a refundI am sorry that your business is NOT customer oriented and have placed my complaint on social media which as been shared by multiple peopleHopefully you will treat others better in the future and will secure your website from hackers who steal your customers' purchases Sincerely, [redacted] ***

Hi ***Thanks for reaching out to us through Revdex.com I have reviewed your correspondence with our representative and I apologize for any confusion.I am very sorry that there was delay in providing resolution to your issue l see that your refund as been processed to you on 07/27/ for $to your [redacted] ***We want to give our customer's best experience in all our deals with best offer I sincerely take this opportunity to apologize that we are not able to help in this deal.Hope this clarifiesPlease feel free to ask, if you have any other concerns.Regards, ***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I would first like to apologize for the unfortunate experience you had with purchasing the Ticket package to a [redacted] preseason game courtesy of Official Fan PackageI understand that you were charged without your knowledge and were unable to cancel or receive a refund as this was realized after the day of purchaseI would also like to clarify that only four tickets were purchasedYou mentioned in your Revdex.com complaint that you were charged for six, but you were only charged for four ticketsAs I appreciate you being a loyal customer, I would like to offer you a refund for two tickets back to your original form of payment as one time courtesyI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I am truly sorry to hear about your troubleWe completely apologize for the inconvenience caused with the purchase and not providing immediate responseWe completely understand your concern and apologize for the trouble.However as per the system we are happy to see that the refund has been made successfully for your purchase on Dec and an email has been sent on the same dayWe apologize for the trouble caused in this regardWe will make sure these kind of experience will not happen in future.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: Just "clicking" as you " Groupon" describes and as I did, will not result in any return or exchanges I tried this approach but have yet to receive any replacement items It is very complicated not as easy as "kevin" described So therefore it would be nice if I can get my $back in a check I wanted the security guard course and the Groupon merchant was downright uncooperative and disrespectful to terms and conditions as put forth by Groupon I did not purchase "items" as I have many clutter in my house already Please understand I do not need tiny earrings or such items I tried to order it to fulfill the refund amount but it was very difficult to arrive at exactly $ Additionally I have not received any items I thought I ordered, and maybe I did it wrong I don't know if they maybe needed extra for shipping and delivery etc And then what happens if the earrings, (items) got lost in the mail? who will I call? Groupon or the merchant? So keep everything simple and send my $back, easyAlso when it comes to ordering something on Groupon, as you keep credit card information stored on your website, it is very easy to buy something inadvertently, quickly by, yes, " just clicking." But when the shoe is on the other foot, it is hell to get a refund or even exchange The coustomer have to hunt for a telehone number and go through all kinds of manuvers You Groupon must take into account uncooperative vendors who refuses to honor your coupons Its not entirely your fault nor is it mine, however you cannot trap costumers into making seemingly "fraudulent' purchases as this case is appearing to look like, then refuse refunds This case may be an exception, so you must make an exception and refund my $now Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] Regarding your complaint: I'm sorry for any trouble with this purchaseUnfortunately, we're not equipped to offer exchanges or replacements at this time, but we're happy to accept returns.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Initial Business Response / [redacted] (1000, 6, 2015/09/15) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @groupon.com Hi [redacted] , Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble It looks like this issue was resolved via email on 8/25/Based on your reply to that email, it seems like you may be expecting the return labels to be mailed to youI do want to clarify that the return labels were actually attached to the email that was sent to you on 8/25, so you'll need to download and print those pre-paid return labels and then follow the instructions for affixing them to the package If you have any further questions, please let us know Regards, [redacted] Manager Groupon Customer Support Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not receive the above mentioned email from [redacted] I did receive an email with the shipping labels and returned the package as instructedI have yet to receive my refund and it has been close to weeks Final Business Response / [redacted] (4000, 17, 2015/10/02) */ Contact Name and Title: Groupon Hi, A full refund has been processed on 28th September for $ I hope this helps Regards, Groupon Final Consumer Response / [redacted] (2000, 19, 2015/10/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I apologize that neither Groupon or [redacted] were able to get you your tickets to the [redacted] s game on 9/10/prior to the eventWe had reached out to our Resolutions Team but since we were not able to resolve the issue prior to the event we issued a full refund to your original form of payment on 9/25/This refund can take up to business days to reflect on your accountWe never want customers to have difficulty receiving their tickets for any events hosted through Groupon or third-party merchants we host so we will continue to try and improve our process for getting tickets to our customers.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support