Groupon

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that the full refund to my [redacted] as a resolution is satisfactory to me Per [redacted] request to respond on Groupon site, I responded on the [redacted] customer service email thread requesting the full refund to my [redacted] account Thank you for your assistance Sincerely, [redacted]

Contact Name and Title: manager Contact Phone: [redacted] Contact Email: [redacted] I'm very sorry for the troubleUnfortunately, books, beauty products (excluding electronics), undergarments, perishable items, any items marked "final sale," and items that have been worn are nonrefundable and may not be returnedYou can find this information in our Return Policy at http:/ [redacted] and in the Fine Print on the purchase page for this Groupon at http:// [redacted] plus-size-lace-bustier-bras-with-6-hook-and-eye-6-packIf the item wasn't damaged and you received the correct size, we cannot assist in a return

Tell us why here...Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello Armando,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: Refund Status Inquiry, Account Activation StatusI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Kelsey RManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: Groupon continually ask me to redeem this groupon with the business or pass it on to someone elseThe original complaint included this factWhy would I continue to try to use this! I have tried for months until the groupon expired! Continually contacting grouponI want my money backGroupon is not honoring their policyI will not continue to try to use the groupon with the business!!! Five months now trying to use this groupon Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: They have not reached out to me as they said they did and when I respond to the general support e-mail they provide someone gets back to me in times I reach out to themFurthermore many of my groupons have expired at this point because I could not access them and STILL can'tThis is unacceptableI have been dealing with this issue too longI want a refund for all my outstanding groupons and for my account to be closed Sincerely, [redacted]

Hello [redacted] ,Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your refund request for order# [redacted] ;I’ve... provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] *. on March 13th.In ticket [redacted] , [redacted] stated:"I understand you said that they were originally supposed to be open on Sundays and Mondays. Looking at the merchant's website, it does appear they are closed these days. Additionall, I have reviewed the deal and no edits appear to have been made to this deal copy."While you state that the merchant has changed their hours of operation on their site, the Groupon feature was never dependent on a specific day of the week or time of day, so this would not change the terms of our refund policy. As the Groupon will still be honored by the merchant during the hours of operation they currently list on their website, this is not a case of false advertising.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Sorry for any inconvenienceI'm happy to help, but I'll need some more details firstIf you could you please provide as much of the following information as possible, I can certainly look into this for you.Once I have the information I requested through the direct email I sent , I'll be able to find your Groupon and look into this issueTo expedite this process in the future, it's helpful if you include specific purchase details in your initial request.Thanks for your patience! I look forward to helping you further.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I can't apologize enough for the frustration on this purchase and can fully understand your situationHowever as mentioned previously these are final sale tickets and we will be unable to refund on this caseI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hi ***,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the troubleI am reaching out to you directly to assist with your account We are very sorry for the delay and appreciate you patience.Regards, [redacted] MManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:They said that the offer did not state the hours of operation and the present websitestates the business is closed on Sun and Mon. The business changed the hours of operation since we purchased the coupon.I have sent groupon a picture of my groupon that shows days and hours of operation as " Mon - Sun 8am- 7pm (CT). I will try to send you the picture on next email. Thanks, [redacted] Sincerely, [redacted]

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understandingRegards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: We have begun an investigation internally regarding your orders and issues with the merchant you describedI will keep you apprised of this process until we have a resolution for you.If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I'm sorry to hear this will keep you from using your GrouponHowever, since this was included on the deal page at the time of your purchase, I am not able to issue a refund past days from the purchase dateI’ve also emailed you directly from [email protected] via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I’ve looped in a manager who works on the Groupon Live Team and they’ll be in touch shortly.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.comIt looks like this has already been taken care of; I see that you received a full credit card refund on 05/21/If you need any additional help, please let me know.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your correspondence with my colleague [redacted] in ticket [redacted] Regarding your complaint: Per [redacted] email reply to you on April 14th, this Groupon has been fully refunded to your original form of payment Please allow up to business days for this refund to fully reflect in your statement.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support