Groupon

Complaint: [redacted] I am rejecting this response because:I don’t speak with either of the people who gifted me the groupons ...nor do I even know how to contact either one of them since we are no longer in contactI think one of the purchasers might not even be living anymore But if you check with the business , they would tell you that I was the one who was using the groupons If I can’t exchange the groupons gifted to me , can you refund the purchasers and let them know I can’t use them and let them know they are entitled to refundOne of the purchasers is chethan pandarinath and the other one is either [redacted] or [redacted] and I no longer have contact info for either individuals ..so if you can inform them that would be great Sincerely, [redacted] ***

I am following up with the customer now! Thank you for the heads up.

Complaint: [redacted] I am rejecting this response because:$Groupon bucks (which can't even be used towards Groupon Getaways), is not equitable to the $more that we had to spend due to Groupon's negligent handling of our reservationGroupon has admitted that ruining our honeymoon was their fault and they should find an appropriate way to correct it $Groupon bucks is a joke Sincerely, [redacted] ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com via Ticket [redacted] .Regarding your complaint: I'm really sorry for the frustrating experience you hadI see based on one of your previous contacts, this issue has been resolvedA partial refund of $was processed back to your original form of payment on November for the services you did not receive.As I mentioned, I've also sent a direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I'm really sorry to hear that this Getaway didn't work out for youThe cancellation deadline listed in the Fine Print has already passed, but given these unexpected circumstances we went ahead and reached out to [redacted] Inn & Suites [redacted] Liberty International Airport to see if anything could be done.Fortunately, they have allowed us to cancel your reservation as a one-time exception, so we have removed this purchase from your account and issued you a full refund of $in Groupon BucksI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I've just issued you a refund in Groupon bucks and removed this Groupon from your accountThe bucks can be found shortly in your accountThus kindly check your account to confirm on the refundThe same can be used towards any purchase in our website.We completely apologize for this situation and sorry for the trouble.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] .In ticket [redacted] , after you confirmed that you had not disputed this purchase (contradicting what you stated in your original Revdex.com complaint), it was stated:"In general, it is not our policy to issue refunds outside of our return window unless the business is unable to provide the services offered in the deal, or you had a bad experience when you redeemed your Groupon.However, I do understand your situation, and I see that you're a loyal Groupon customer, I'm happy to go ahead and take care of you todayI've just canceled your purchase and issued a refund of $in Groupon BucksThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons."Regarding your rejection: As we have already refunded you in the form of Groupon Bucks, we consider this issue resolvedThis exception refund is not eligible to refunded to your original form of purchase.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Initial Business Response / [redacted] (1000, 6, 2015/05/13) */ Contact Name and Title: [redacted] Manager Contact Phone: (XXX) XXX-XXXX Contact Email: [redacted] @groupon.com Hello [redacted] , We apologize for the frustration and for any inconvenience this this has causedThank you so much for your patience while we had to wait for confirmation that no reservation was madeWe issued your refund back to the original form of payment which was a Visa card ending in [redacted] on 5/11/Please allow to business days for this to be reflected on your credit card statement Please let us know if you have any additional questions Regards, [redacted] Manager Groupon Customer Support

Complaint: [redacted] I am rejecting this response because: From: [redacted] > Sent: Thursday, November 17, 5:PM To: Revdex.com Info Subject: RE: You have a New Message from Revdex.com Serving Chicago and Northern Illinois Complaint # [redacted] The message from Groupon states they emailed me with specific instructionsI have not received any email from Groupon or the person stating they sent me an email ***

Hey James,Thank you for reaching out to us again through the RevDex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response[redacted] from Merchant sent an email response that stated: "I'm sorry for any confusion! Even though you are using Gift Card Bucks, we need a credit card on file just to verify that you are a real personYour card will not be charged unless the voucher costs more than the amount of the discount, there are shipping fees or taxes, or you buy additional vouchersI hope this helps! Please let me know if you have any other questions"This reply seems to indicate that my complaint has not even been readThe merchant has closed my account and confiscated my Gift Card balancePlease immediately refund the $I have paid for the $Gift Card

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It looks like you have been working with our team through ticket [redacted] and seem to have reached a mutual agreementPlease allow up to business days for the partial refund to post back to your statementThe Groupon Bucks will be added to your account shortly.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:The employees are poorly trained at bestThey are unable to handle a simple problem that has cost me a lot of time to get resolvedThe staff did not resolve the issues in a proper and timely mannerIn addition I had an unused groupon that had expired but still retained it's cash value which I never got backSo even after the first issue for fixed they created another issueSo now I'm out money either wayI had to complain non stop and very rudely to get my money back and to have my account removedThen days after its removed a manager contacts me with a [redacted] messageSo no I do not accept the response Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] .In ticket [redacted] , it was stated:"Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI apologize for any frustration, and for all the back and forth.We are sorry that we were not able to provide you with your desired outcome in this matterAs previously confirmed, we not able to issue a refund in this situationOur GrouponLive event deals are considered ticket purchasesAs such, they are non-refundable.We always want you to be aware of all the conditions for a deal before you make your purchaseThat's why we included a Fine Print section on the deal page, https://www.groupon.com/deals/gl-tickets-kevin-hart-cfe-arena-orlando-december-2...⇄ this case, the restriction in question is: "All sales final, subject to Extraordinary Event Policy."While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Regards, [redacted] *SupervisorGroupon Customer Support"Regarding your rejection: I'm really sorry for the troubleHowever, I'm not able to issue a refund in this caseThe Fine Print section of this deal says All Sales Final and due to our contract with the merchant, we cannot refund these tickets for any reason unless the show is cancelledThis decision cannot be appealed.We were notified by your financial institution that a dispute had been issued against a purchase you made, we have to let that process run its courseWe recommend reaching back out to your financial institution directly to discuss a resolutionInstead of resolving the issue with us, you should work with them directly.Again, I'm sorry we were unable to provide you with the outcome of a refund in this matterIf you have any other questions, please reply to me, and I'll be happy to answer themHowever, at this point, this request is considered resolved.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] .In ticket [redacted] , it was stated:"Hi [redacted] I'm sorry for the continued frustration, but since you have already disputed the charge with your financial institution and received a refundInstead of resolving the issue with us, you should work with them directly to discuss any further resolution.Please let me know if you need assistance with anything else.Thank you, [redacted] *ManagerGroupon Customer Support"Regarding your rejection: I'm sorry for the continued frustration, but you had already disputed the charge with your financial institution prior to the Getaway stay.We were notified by your financial institution that a dispute had been issued against a purchase you madeWe recommend reaching back out to your financial institution directly to discuss a resolution.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: We can reach out to the merchant to resolve the contact issue, or Trade this Groupon inI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint, we are sorry for the confusionThe price of the cherie-bed-in-a-bag-or-quilt-set increases based on the option selectedOur deal indicates that the price is FROM a particular dollar amount, which is based on the customer selecting the most inexpensive option.The price increased as you had selected the 8-Piece-Blue/Queen optionIf you had selected the smaller 6-Piece-Blue/Queen option, the price would be what was displayed.We also see that your order for the cherie-bed-in-a-bag-or-quilt-set has already been fully refunded back to your original form of payment as of 5/1/17.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They refunded me as I requested Sincerely, [redacted]

Hi [redacted] My colleague [redacted] has already reached out several times through the email from [redacted] @groupon.com Please reply to him directly there, as he is working with Merchant [redacted] to resolve your issueFor reference, that ticket number is [redacted] Thank you, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: even though we're outside of our day cancellation window and didn't include a revocable trust as part of this package, we've gone ahead and processed a refund for your [redacted] purchase given the circumstancesYou should see a credit within the next business days to your original form of payment.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support