Groupon

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I apologize for the confusion with the [redacted] eGift Card [redacted] advertisementWe send special promotions to selected subscribers periodically, so please be aware that this particular offer has specific purchasing guidelinesThis deal is only valid for accounts associated with the email address where the deal was sentIf you have more than one Groupon account, you'll have to make sure you're signed in with the email address at which you received this deal in order to get the discount If you're logged in with another email account the discount will not applyTo learn more about our this type of offer, check out our [FAQ on invitation-only deals](https://www.groupon.com/faq#faqs:content-551).We appreciate your feedback in regards to this advertisementFor the trouble and inconvenience, I've just issued $in Groupon Bucks to your accountThis credit is available for you to use immediately and will expire in daysAny Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I’ve provided this information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *SupervisorGroupon Customer Support

Initial Business Response / [redacted] (1000, 6, 2015/09/10) */ Contact Name and Title: [redacted] Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @groupon.com Hi [redacted] , Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the troubleHowever, I'm not able to issue a refund for your expired voucher All the businesses we feature understand that the purchase value of your Groupon never expiresOf course, if you have difficulty using this, I'll be more than happy to assist you further I am sorry that I wasn't able to provide you with your desired outcome in this matter I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved Regards, [redacted] Manager Groupon Customer Support Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please review this Dr on YelpI had been to Dr [redacted] before and the experience was awfulRead reviews on GoogleAll I want is a credit voucher for grouponDid not know that this "Spa" was [redacted] 's practiceThis matter is not resolvedRead the reviews Final Business Response / [redacted] (4000, 10, 2015/09/11) */ Hi [redacted] , We typically only offer refunds when there is a problem with the service or if the vendor displays an act of customer disserviceWe do not issue refunds based on the experience of another customer or an experience documented on a review website Our Groupon Promise exists to protect people from having a poor experience when they use their GrouponWe want our customers to know that we are there for them in case something goes awry when they try to redeem itIt doesn't happen often, but we're there in case it does! You can read more about Groupon Promise here: http://www.groupon.com/groupon-promise We encourage you to try this businessIf you have a bad experience when using your Groupon, please don't hesitate to contact us Regards, Groupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com via Ticket [redacted] .Regarding your complaint: Unfortunately, we aren't able to issue a refund in this situationI understand this was not an intentional purchase, however we can see that the purchase originated from the same IP address as your previous purchases authorized purchaseWhenever an order is created on an account, and email is automatically sent to the customer as confirmation - I'm sorry if this email was missedWithin days of purchase we're able to issue a refund for Local deals unless otherwise specified in the Fine PrintAfter days from purchase, we're only able to issue refunds if the business has closed, is no longer accepting Groupons.As I mentioned, I've also sent a direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Complaint: [redacted] I am rejecting this response because:I no longer want the GrouponI want a refund! I am no longer interested seeing as how it takes months for a resolution on Groupon's endA customer should not have been neglectedThis clearly shows my business is not valuedThe time for you to help me redeem the deal passed a long time agoYour team clearly did not care enough to help my friends and I when we were unable to claim the deal in the beginningMy friends already received their refundsI no longer have use for this dealThis issue should have been resolved months agoI want a refundAlso like I told your customer service team several times both via chat and phone calls if you email me be sure to email I [redacted] @gmail.com Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out and I apologize for any trouble with this purchaseUnfortunately, I was unable to locate your order with the information provided in this requestIt appears your purchasing account is not under the [redacted] email address providedI would recommend reaching out to our Customer Service department at support@ [redacted] or by calling [redacted] (days a week from AM - PM CST).When calling, please provide the email address that is used for your Groupon account or the Groupon number so that we may locate this purchaseIf we are unable to resolve this issue, or you are no longer interested in waiting for a resolution, please let us know and we will make sure to take care of you ASAPThank you again for your patience and let us know if we can be of further assistance

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] Regarding your complaint: I’ve looped in a manager who works on the Getaways Team and they’ll be in touch shortly.I’ve provided more information in the direct email to youIf you have any additional questions, please reply thereThat’s the thread that the Getaways Manager will be using to further discuss your issue.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hey ***Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] .Regarding your complaint: I’ve looped in a manager who works on the Merchant Support Team and they’ll be in touch shortly.I’ve also emailed you directly from [email protected] via Ticket [redacted] please reply thereThat’s the thread that the Merchant Support Manager will be using to further discuss your issue.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I apologize the trouble you experienced with your [redacted] *** Groupon.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: This purchase was refunded on 7/5/ back to the original form of payment (Groupon Bucks)The Bucks are currently on your account and automatically apply to purchases.If you have any additional questions, please reply to me via the email I sent you directly, ticket [redacted] Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Thank you again for your patience and I apologize for the frustrating experienceIt looks like this has already been taken care of as I see that one of our agents [redacted] *) manually applied your gift card to your account on 12/21/(Ticket [redacted] .I see that you have already spent a portion of that creditJust in case you were unaware, the credit is available immediately once added and will automatically apply towards future purchases until it's used up.Again, I'm sorry for the troublePlease let me know if you have any additional questions by replying directly to the email I sent via [redacted] @groupon.com.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.comSorry for any confusionWhen venues offer tickets through Groupon, they offer a discount based on the ticket price at the time the deal is featuredOur price reflects savings based on the venues’ then-current ticket pricesIf an event does not sell out, a venue may release unsold tickets at a greater discount than the Groupon priceUnfortunately, this is beyond our controlThe value on your ticket might also differ from the value on the date of purchase as it will reflect the current value when tickets are made availableIt looks like this has already been taken care of however as I see a full Promise Refund was issued to the original methods of payment on 11/22/This refund amount was $($of that was issued back to the card ending in [redacted] and $of that was issued back to Groupon Bucks)Please allow 1-business days for the credit card refund to be reflected on your statementThe Groupon Bucks are available in your account immediately, never expire, and automatically apply to your future purchasesYou can see your Groupon Bucks balance by clicking on your name in the top right corner of Groupon.comYour Bucks will be displayed at the top of your My Groupons pageI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, [redacted] Manager Groupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It appears you've already worked with our [redacted] staff and had your issue resolved$in Groupon Bucks were issued to your account on 12/26/as an exception.If you have any additional questions, please reply to me via my direct email (Ticket [redacted] ).Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello Sarah,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected]’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Diwakar SManagerGroupon Customer Support

Hey [redacted] I just reviewed this complaint and the correspondence on record from Groupon's side.I saw where [redacted] reached out to you on April 12th and 18th to explain that the hotel didn't approve a refund of any kind but, for the trouble, we've issued a credit of $in Groupon Bucks to your account.I'm sorry that we weren't able to arrive at your desired settlementIf you have any additional questions, you can reply to [redacted] 's latest messageFor your reference, the internal ticket number is [redacted] Thank you, [redacted] **ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I'm so sorry for the trouble you had with this GrouponIt looks like this order was refunded back to the original form of paymentI apologize again for the frustrationI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Your issue was escalated to our Groupon Goods Resolution Team on 4/29/On 5/5/16, [redacted] had reached out to you via email requesting more information about your experience with filing the warranty claim with SamsungThe reference number for that email is [redacted] If you can please respond to that email at your earliest convenience, [redacted] will be able to look into the issue further.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm really sorry for any trouble this has causedMost Groupons can be cancelled within days, unless the Fine Print says otherwiseSince you contacted us with our refund policy we can proceed with your request.I've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Complaint: [redacted] I am rejecting this response because:I understand your policy GrouponHowever, I am losing $or more on tickets for a game that I did not even attendYou are not accommodating me in any way and only apologizingThe least you can do is offer a credit for a future purchase or future tickets to another basketball gameI feel like I deserve SOMETHING so I'm not just losing $Sincerely, [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] * in ticket [redacted] .In ticket [redacted] it was outlined:"I'm so sorry your experience with this Groupon Getaways deal didn't go wellYour feedback is always appreciated—it helps us improve the Groupon experience for you and all our future customers.On the original screen where you made this purchase, www.groupon.com/deals/ga-bk-embassy-suites-niagara-falls-22, we included a Fine Print & Details tab just below the main imageThis section will always include all conditions of the deal that you should know before making your purchaseIn this case, the following restriction should be noted:"Parking Fees: Handicap C$25/night, Park & Ride C$35/night, Full Valet Service C$60/night (parking rates/fees are subject to change)."Since this restriction was included in the deal's Fine Print at the time of your purchase, we are not able to issue a refundMy apologies for the confusion.We did previously reach out to the property on your behalf, as you relayed dissatisfaction over the stay; this was in an attempt to try and find another solution, but we weren't able to get approval from the property to refund any part of your bookingI understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways deals, and I'm afraid I've done all we can do at this pointIf you have additional concerns about your stay please contact the property directly to address those matters."I'm afraid all information previously provided is still accurate, and our decision in this matter has not changed.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support