Groupon

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meI have also spoken to representatives who have assisted me in resolving the issue Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I'm really sorry for the trouble and I appreciate your understandingI've just issued a $refund in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I have responded to you with a direct message from our Customer Support system earlier today.Regarding your complaint: I’ve given the reason for your account deactivation and steps to reactivate your accountI’ve provided more information in the direct email to youIf you have any additional questions, please reply thereThank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Non receipt of one of your [redacted] *** gift code.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello Diego,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email [email protected] your complaint: I've just canceled this order and issued a refund of $in Groupon Bucks to your account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Lakshmi *.ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket #66902614.In ticket [redacted] it was stated:"Hi [redacted] Sorry for any inconvenienceI'm happy to help, but I'll need some more details firstIf you could you please provide as much of the following information as possible, I can certainly look into this for you.(Please be sure to provide this information above the reply line in this email)• The Number on the voucher below the bar code• The date of the charge • The name of the business that was featured • Any other email addresses you may have usedOnce I have this, I'll be able to find your purchase and look into this issueTo expedite this process in the future, it's helpful if you include specific purchase details in your initial request.Thanks for your patience! I look forward to helping you further.Regards, [redacted] TManagerGroupon Customer Support"Within this same ticket, upon a further reply from you, [redacted] stated:"I am truly sorry to hear about the experience you had redeeming this GrouponWe're always working to make sure every deal is unique, fun, and a great valueI sincerely apologize that we haven't delivered in this case.To help make up for the trouble, I just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statementWe are unable to provide any additional credit."Regarding your rejection: I can confirm that your refund processed successfully on 11/20/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the troubleI'm sorry for any confusion this may have causedEven though this deal is available for purchase in Canada, the deal is correctly set up to charge purchases in U.SdollarsIf you purchase this deal with a Canadian credit card, your bank may require exchange rates and/or conversion fees.The original value and discount are all listed according to USD because we'll always indicate if a deal is charging in Canadian dollars by including the letter "C" before the dollar sign in the priceIf that letter "C" doesn't appear before the price, that means the deal is processing in U.Sdollars.I am sorry that I wasn't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priorityWhile I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolvedRegards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I'm really sorry for any trouble this has causedI've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:The action being taken stated by the manager does not resolve my issue Sincerely, [redacted] ***

Deadline: 07/15/2017Customer's email address: [redacted] @gmail.com [redacted] *** [redacted] *** [redacted] [redacted] Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: EXPLANATION OF POLICY/ DEPTPROCESSES / REASSIGNMENT INFO/ ETC.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Hey Christine,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:Again the business fail to recognize that the fine print can NOT change/supersede the original offer (this is shown is many court rulings)And even the customer support (see below) states the incorrect fact that the fine print supersedes the offer > it is the other way around as if the main offer and the fine print are contradictory the main offer stands [redacted] Sep 20, 10:AM CDT:For future purchases, please keep in mind that Groupon's Fine Print section supersedes all other information provided on the deal pageMore information regarding our terms and conditions can be found on the Groupon FAQ page, https://www.groupon.com/faq

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I apologize for any confusion with your request, but it appears this issue has already been resolvedYour Groupon for Jason Troy Salon haircut was refunded on September 06, in the amount of $Please allow up to business days for this refund to fully reflect on your account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer SupportTell us why here

Complaint: [redacted] I am rejecting this response because:I am much more interested in what has actually been done rather than discussing what you intend to do Your solicitors literally called me when I was in ICU recovering from surgeryThis, after I have asked numerous times to be left aloneNot to mention that I am on the national do not call list Sincerely, [redacted]

Hi [redacted] Thanks for reaching out to us through Revdex.com I have reviewed your correspondence with our representative and I apologize for any confusion.I am sorry if there was delay from our side, however we have issued refund for $for the actual value paid by you after the discount in Groupon bucks, the refund was processed to your Groupon account on 22nd of June Hope this clarifiesPlease feel free to ask, if you have any other concerns.Regards, ***ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.I checked your account history and I can see that you had redeemed your gift card in your aol.com account.I request you to login to the Groupon account associated with your aol.com account.If you are still unable to locate the Groupon bucks in that account, please let me knowThank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint about the merchant being not contactableI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, [redacted] *ManagerGroupon Customer SupportTell us why here

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint one of the managers from our merchant support team will get back to you,I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Hello [redacted] I just sent you an email from our internal support systemsPlease review that email, and if you have any additional concerns, please let me know by replying directly to that email.Thank you, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It appears you've already worked with our team and a refund was processed on 11/28/back to your card ending in [redacted] for the $chargedI can take up to business days for the refund to appear on your statement.If you have any additional questions, please reply to me in my direct email (Ticket # [redacted] .Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]