Groupon

Hi [redacted] , I'm a manager here in Customer Support and I'm responding on behalf of Groupon's managementI have reviewed your correspondence with our representatives and I apologize for any confusion I'm so sorry to hear about the trouble you've had with your Groupon purchaseThis is never the experience we want you to have, and I certainly understand your frustration I just issued a full refund back to the credit card you used for this purchasePlease allow up to business days for this to be reflected on your statement Please let me know if you have further questions Regards, [redacted] A Manager Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It looks like this has already been taken care of and I can confirm that your refund, $for BassBoomz bluetooth speaker was processed successfully on 10/24/to the card used for the purchaseYou should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]

Hi Imran, Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, George *Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI’ve also emailed you directly from [email protected] via Ticket [redacted] please reply to me there if you have any further questions.Regarding your complaint: I will forward your feedback to concern departmentI've also explained about the 40% discount that you're inquiring aboutI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Thanks for your email, and I apologize for any troubleIt looks like this has already been taken care of and I can confirm that your refund was processed successfully on 06/13/to the card used for the purchaseYou should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It appears that you have been in contact with our merchant support department in the meantime to discuss your campaign and you were sent a confirmation of a go live date in a follow up emailIf you have any trouble contacting merchant support in the future, please let us know and we will gladly follow up on your behalfI’ve replied to you via the Groupon email portal as wellIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: Groupon is making excuses as to why they are illegally holding money from meI will follow up with my local Attorney General and sue them in court Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Sometimes customers accidentally make purchases using the Groupon mobile app on their phoneIf you have a smartphone and use our mobile app, this may be what happenedWe have verified that no one has access this account without your authorization.However, I am able to make a one time exception in this case and issue a refund to your credit cardAlthough it can take up to business days for this refund to be reflected on your statement, it should appear much sooner.While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] Supervisor Groupon Customer Support

Hey [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards, [redacted] [redacted] ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: I would never plan on using such a unprofessional and unethical company like Groupon EVER againThis is now my 6th request to have all of my personal information removed from Groupon databases and you're still avoiding confirming my requestIf you did your job and reviewed the chat you would see how inept your representatives were in honoring my request or assisting with my issueI want all of my billing information, address, email address, phone numbers and any other information deleted from your databaseIt's no coincedence that recently I've received more spam calls and junk mail, clearly my information is being misused Sincerely, [redacted] **

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] your complaint: I’ve looped in a manager who works on the Merchant Escalations Team and they’ll be in touch shortly.I’ve provided more information in the direct email to youIf you have any additional questions, please reply thereThat’s the thread that the Merchant Escalations Manager will be using to further discuss your issue.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I'm sorry to hear about your disappointing Groupon Live experience! We appreciate receiving feedback like yours, as we use it to review the deals we run on our siteWe also address these kinds of issues with the business directly to ensure they don't happen again.To help make up for the trouble, I have issued $in Groupon Bucks to your accountThis credit will be available for you to use shortly.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I’ve also emailed you directly from [redacted] @groupon.com via Ticket # [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] your complaint: Sometimes customers accidentally make... purchases using the Groupon mobile app on their phone. If you have a smartphone and use our mobile app, this may be what happened. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:First of all, I have no idea what "mezoo" isThat was not part of my compliant and cleary demonstrates the incompetency of grouponI never purchased anything like that and I am sure u are referring to another customerSecond, the complaint is about the [redacted] tickets and yes, I DID cancel them within a few minutes of the purchaseHOWEVER, as I stated before, your website was having issues that day, and I cancelled them, but had to keep refreshing because the website was frozenAnd then, even after I cancelled them from my end, they still went throughIf I do not receive my money back, as this is no fault of mine, my next step will be reporting to the Attorney General and also starting a class action suitReading online, I have found that this has happened to several other people as well Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’ve looped in a manager who works on the Getaways Team and they’ll be in touch shortly.I’ve provided more information in the direct email to youIf you have any additional questions, please reply thereThat’s the thread that the Getaways Manager will be using to further discuss your issue.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: This merchant is open and honoring GrouponsAs this Groupon is outside of our day cancellation window, we are unable to refund it and must ask that you redeem it with the merchant or give it away as a gift.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Initial Business Response / [redacted] (1000, 6, 2015/08/11) */ Contact Name and Title: [redacted] Manager Contact Phone: [redacted] Contact Email: [redacted] @groupon.com Hi [redacted] , Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble It appears this issue was resolved on 7/and a refund was already issued to you Please let us know if we can assist you with anything else Regards, [redacted] Manager Groupon Customer Support

Hello [redacted] , Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted] @groupon.com. I have located the purchase you've cited in an account associated... with the email address [redacted] @gmail.com. To expedite this process in the future, it's helpful if you contact us using the email address associated with your Groupon account where the purchase is made, or include it with your request. As stated under the Fine Print & Details tab on the screen from which this purchase was made, https://www.groupon.com/hotels/miami-beach-fl-us/president-hotel-miami-beach, "Hotel cancellations made on or after 01/01/18 will be subject to a fee of $288.93." When you book through Groupon Getaways Market Pick, we process your payment and send it to the hotel and as such the hotel's cancellation policies will apply meaning that this order was nonrefundable once the cancellation deadline passed. Since all contacts came to us on 01/04/2018, we were not able to offer a refund on this order without hotel approval. We reached out to the property on your behalf prior, but weren't able to get approval from the property to cancel/refund your booking as an exception. We are unfortunately not a in a position to negotiate date change on hotel reservations. I understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways Market Pick deals. A follow up email relaying this information was provided to you on 01/04/2018. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint:I'm really sorry for the trouble However, I'm not able to issue refunds for your expired vouchersYou have already worked with a member of our team who informed you of the reasons why we cannot issue you a refund.All the businesses we feature understand that the purchase value of your Groupon never expires.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I’ve provided more specific instructions in my direct email to you.If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer SupportTell us why here