Groupon

Hello [redacted] ,,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] .Regarding your complaint: I'm really sorry for the trouble and I appreciate your understandingI've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statementI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI'm forwarding this complaint to a Getaways Groupon Manager and they will respond to you shortly via email from [redacted] .Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching back out to us through the RevDex.com, and I apologize for the trouble. I will be reaching out to you in a separate email from [redacted] to discuss this matter further. Thanks, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com via Ticket [redacted] If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **SupervisorGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I’ve provided more specific instructions in my direct email to youI have reviewed your correspondence with our representative and I apologize for any confusion.I have checked all our recordsIt looks like the refund for your refund was already processed from our end on Dec-15, to your credit cardPlease allow up to business days for this to be reflected on your statement.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.I’ve provided more specific instructions in my direct email to you about the requestIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12603908, and find that this resolution is satisfactory to me Sincerely, Maria [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected]'m really sorry for any previous troubleIt looks like this has already been taken care of; I see that you were issued a total of $in Groupon Bucks to your account, on 01/24/and 01/26/2018, to help make up for the trouble regarding any previous cancellation of the [redacted] Resort Atlantic City reservationThis credit was also issued to help with the repurchase of another reservation and currently reflects as used toward another reservation purchased 02/10/I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, [redacted] Manager Groupon Customer Support

Hello [redacted] Thank you for reply in Revdex.com portalI responded to you a moment ago via email from [redacted] Regarding your complaint of your Groupon Goods order we have issued you full refund for the wrong order.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Returned itemUnfortunately, we need to receive the item in our return center before processing a refund.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:Sorry for any inconvenienceI wasn't able to find your purchase using this email addressCould you have used an account associated with another email address to make the purchase?I can definitely find any Groupons that you have been charged for; I'll just need a little more informationCould you please provide as much of the following information as possible?(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue.Thanks for your patience! I look forward to helping you further.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: We asked for some information, never heard from you, can you provide it now, please? If so, please respond to the email I just sent you todayFor your reference, the internal ticket # is [redacted] I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: I have no way of getting in touch with them. I have the original email they sent me, confirming my purchase. When I try to access the the mail, I am not able to. I have the receipt from the post office and I'm pretty sure the post office have camera, and if the cameras are in working order it will clearly show me sending back the package. The estimated date was January 25, 2016. I have no reason to lie, I did send the package to the Missouri address that was given to me in the email. I have call groupon countless of time and they refuse to help me at all. I think that groupon knows that they did get the package but trying to make excuses for this company. When I made the purchase ,I clearly order a small, the company took it upon themselves to send me whatever size they felt like sending me and on top of that I had to pay to ship the item back to them. Tell me how is this fair. At this point I don't want the item I just need my money back. You expect to take my money and I have nothing in return. How is that fair? You tell me! Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I have notified a Merchant Support specialist who is reviewing your request.Please stay tuned for an update via email.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: Why was no refund issued? Why wasn't the customer notified of the decision? What is the purpose of the unilateral action with taking your customer into confidence? Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I did not authorize the transaction Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It appears you've already worked with... our team and this purchase was refunded to Groupon Bucks on 12/1 which were subsequently used on a purchase on 12/4.If you have any additional questions, please reply to me in my direct email (Ticket [redacted] ).Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hi Teresa ,Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I can't apologize enough for the delay and that you never received my original response back on January 6th. Of course, this is not the experience we want you to have when using Groupon. I am now responding directly to this BBB complaint along with sending a separate email to ensure that you receive my response regarding this matter.I have checked the tracking information for your orders placed on December 8th and fortunately, it looks like your AKC Car Seat Cover, Extreme Pet Car Seat Leash and Deshedding Tool for Dogs Hair have all been delivered since your original contact to us through the RevDex.com. Hopefully you're already enjoying these purchases, but please let me know if you have not received them.In regards to the Anti-Snore Wristband, at this point, I can no longer provide any further updates on the status of your order, so I've issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.Situations like this can sometimes occur due to an unexpected inventory shortage or a complication with the shipment while in transit; but obviously, this is not the outcome we had hoped for. Again, I'm truly sorry for the trouble, and I want you to know we're doing everything we can to make sure this doesn't happen again. Please let me know if I can help with anything else.Thank you for your understanding. Regards, Brendan *ManagerGroupon Customer Support

Hello Jessica,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected]’ve provided more specific information in my direct email to you If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Christy *ManagerGroupon Customer Support